Customer Service Representative

VANESSA MCKOY

Customer Service Representative

*** ******* ***** *** *******

Jamaica

876-***-**** ***************@******.***

People-oriented and dependable professional with two plus years of experience in customer service. Able to build meaningful relationships with customers while speaking to them over the years phone, chat and or email. Alorica

November,2015 - December,2016

Sutherland Global

March,2020 - June,2021

Intouchcx

March,2023 - September,2023

Jonathan Grant High School

September,2007 - July,2012

Jose Marti Technical

September,2012 - July,2014

Customer Service Representative

While working here my duties includes interfacing with customers as it relates to, but not limited to complaints, queries, orders etc. My main objective was to assist customers with placing orders, ensuring customers received orders and correct item was packaged, replacing or refunding damaged or missing items and ensure the customer was always happy.

Customer Service Representative

As a customer service human resource representative I was responsible for answering calls from various employees about anything work related and ensuring these issues are taker care of and the employees concerns and issues were resolved.

Customer Service Representative

While at this organization I was on a chat and email account lululemon I assisted customers guests using D365 and cums, with placing order, cancelling orders, refunds, replacement, gift cards etc. I handled at least 80 chats per day.

Caribbean Examination Council

I studied business course along with customers service

Caribbean Advancement Proficiency Examination

I studied business management and other related fields.

PROFILE

SUMMARY

WORK EXPERIENCE

EDUCATION

Critical thinking skills

Patience

Communication skills

MS-Office, Windows 10

Organisational skills

Leadership skills

Time management skills

Conflict resolution skills

typing

English Fluent

SKILLS

LANGUAGES

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