Catherine Brock

**** ****** ***** *****

Tavares, FL 32778

ad1k25@r.postjobfree.com

Primary Phone: 352-***-****

EDUCATION:

Vero Beach Sr High, 1992-1995, Graduated.

FL Licensed 620 Claim Adjuster

Work Experience:

10/22 to Present, ICW Group -Work Comp Claims Assistant

Providing administrative/clerical assistance to workers’ compensation claims adjusters

Proactively identifying and completing the daily tasks related to the handling of Workers’ Compensation claims, including scheduling medical appointments, obtaining records and work status from provider/client, handling correspondences on behalf of the claims adjusting

Issuing payments per policy

Reviewing files for proper content paying attention to legal aspects; submitting to attorneys as directed.

Communicating directly with employers, injured workers, and providers to obtain information to

9/21 to 9/22, Travelers Insurance -Auto Express Claims Adjuster

Investigates each claim to obtain relevant facts necessary to determine coverage.

Coordinate inspections through a variety of channels for damaged autos.

Coordinate rental vehicles and appropriate coverage while repairs are underway.

Establishes timely and maintains appropriate claim and expense reserves.

Determines settlement amounts based upon appraisal estimate and application of applicable limits and deductibles.

Negotiate and close all claims in a timely manner.

05/16 to 09/2021, Duke Energy -Sr Business and Construction Specialist

Manage day to day interactions for Residential account/ Resolve escalated customer complaints.

Communicate account status and resolve concerns for residential customers.

Offer eligible products and services.

Resolve escalated issues for customers with heightened account sensitivity and concerns.

01/13 to 06/16, Alere Home Monitoring -Area Business Development Representative

Create, identify, qualify and pursue new business opportunities in a healthcare setting.

Proactive outbound calling efforts utilizing numerous tools and client relationships through both cold and warm calls.

Coordinate activity and share prospecting ideas with Marketing.

Provide quotes, proposals and business statements of work documentation and web demonstrations.

References available upon request.

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