Yasser Ahmmad

New York, NY 10-917-***-**** ad1jz5@r.postjobfree.com

Summary

Over 5+ years in event operations, experienced in marketing, information technology, customer service and administration. years in customer service and administration. Highly motivated, dependable, and goal oriented. Quickly adaptable to new workplace environments. Confident in my ability to excel independently and as part of a team.

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Education

Bachelor of Sociology, CUNY Lehman College 2020

Concentration: Urban Planning & Administration

GPA 3.5

Certifications & Licenses

Data Science Certification 2020

Information Technology (IT) / Video& Internet Repair Essentials Certificate 2021

Summary of Skills

ïSystems: Microsoft Office, Salesforce Applications (Talkdesk, Zendesk (CRM)), Data Science, Entry Level CSR Feedback, Social Media Platforms (Instagram, Facebook, Twitter, etc.)

ïLanguage: Bengali (Proficiency: Native), Hindi (Proficiency: Native)

ïKey Skills: Customer Service, Administrative, Marketing/Events, Ability to work without supervision

Professional Experience

Spectrum Services, Charter Communications (Dec 2020 – Present)

Group-Video/IT Software Desk Support

●Troubleshooted internet, video, voice issues of 30+ customers/clients/ agents daily

●Used tools such as CRM, CSG software for cable, Scope to detect and resolve signal strength issues

●Escalated billing issues, accepted payments of bulk orders

●Proactively offered support for customer resources and large call center troubleshooting for outages

●Day-to-day On Call for service interruptions

●Problem-solved in a positive manner

●Followed compliance guidelines of Spectrum Services, upholding privacy guidelines

Front Row Marketing Services (Feb 2020 – Jan 2021)

NY Data Promotional Assistant of Target GG Brand

●Created and successfully maintained promotional/marketing photos for Target Corporate merchandise events per request via tablet

●Person of contact for customer or client requests on promotional items

●Arranged data and selected high quality advertisements side by side with detailed captions of information

Jitjatjo Corporate Events- Javits Center Corporate Convention (Sep 2016 – Jun 2019)

Event Operations Specialist

●Maintained a thorough process of supervising staff and Fortune 500 client requests

●Experienced in set up and closedown routine at high-end corporate socials

●Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders

●Assisted organizers in the preparation and special dietary needs to Banquet Event Orders in a chronological manner

American Eagle Studio (Nike Denim ’17 Collaboration Project) (Sep 2017 – Jan 2018)

Customer Service Representative Lead/Visual Front Design

●Worked according to visual guidelines of merchandise and denim placement in opening

●Created new window displays and weekly updates of store displays within the new concept store

●Maintained a thorough workflow and answered many customer complaints, questions about store services

●Managed and organized layout designs to the sales floor daily with the stock team

Allure Marketing Group (Apr 2017 – Sep 2017) Petco

Administrative Assistant/Account Executive

●Provided training for employees with Marketing strategies and overturning negatives in sales

●Marketing consultant member for Pet First Health Insurance and management of clients

●Sales Representative Agent for Pup-joy Dog Health Customs / Verizon and Petco campaigns

●Worked along the sales team to reach sales over $2,000 in one week and data collecting costs, expenses, as well as entry management

Community Service / Internship

Rcano Corporate Fundraising Events - Bloomberg LP Financial (Jan 2019 – Sep 2019)

Corporate Intern/Planning Assistant

●Assisted and developed fundraising event site schedule and data entry/storage logistics

●Assessed and effectively evaluated invoices

●Assorted event logistics thoroughly under professional planner for caterers, contracts, and large venue staff schedules single handedly

●Discussed and maintained pleasant, professional discussions on behalf of team with lead organizers

New York City Housing Authority (NYCHA) (Sep 2016 – Jun 2020)

Media/Outreach Specialist

●Assisted social worker with daily tasks

●Researched and coordinated community services, including Food Stamps, Medicaid and tax assistance

●Helped clients to complete necessary paperwork to apply for assistance

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