CLOVERLYN HESLOP

Orlando, FL *****

407-***-**** - ad1jxm@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

• Client Satisfaction

• Cultural Awareness

• Microsoft Office

• Financial Management

• Departmental Collaboration

• Expense Reports

• Proactive and Self-Motivated

• Month-End Reports

• Compliance Software

• Active Listening

• Conflict Resolution

• Attention to Detail

WORK HISTORY

07/2020 to Current Supervisor

Amway Center – Orlando, FL

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

• Monitored workflow to improve employee time management and increase productivity.

• Maintained compliance with company policies, objectives, and communication goals.

08/2019 to 06/2020 Teacher

Faith Academy Learning Center – Orlando, FL

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

• Incorporated multiple types of teaching strategies into classroom.

• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

• Supported student physical, mental, and social development using classroom games and activities.

• Participated in parent teacher conference to discuss developments of students and increase support.

02/2002 to 05/2019 Teacher

Alpha Learning Academy – Orlando, Fl

• Met with students, parents, and administrators to address and resolve students' behavioral and academic issues.

• Fostered student curiosity and interest through creative hands-on activities.

• Participated in department meetings to provide input to colleagues about student achievement and improvement.

• Implemented reading and writing workshops to increase student literacy and support school reading programs.

• Improved students' analytical skills by introducing state-of-the-art computer program technologies.

• Boosted cultural awareness by incorporating children's literature from world cultures.

01/2001 to 08/2002 Sales Representative

Sears And Roebuck – Orlando, FL

• Managed customer accounts to secure customer satisfaction and repeat business.

• Trained and mentored new sales representatives.

• Retained excellent client satisfaction ratings through outstanding service delivery.

• Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations.

• Used customer insights to develop innovative sales strategies to increase sales.

• Utilized CRM software to manage customer accounts and track performance metrics.

EDUCATION

06/2011 Master of Science: Business Administration Columbia College - Orlando, FL

• Relevant Coursework: Financial Accounting Managerial & Business Law CERTIFICATIONS

• Child Developmental Associate Credentials- 2002

ADDITIONAL INFORMATION

Apostolic Worship Center- Orlando, FL

Church Finance Clerk - 2011 - Present

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