NICOLET P. RUEDIGER

Mars, PA ***** 724-***-**** ad1jxj@r.postjobfree.com WWW: Bold Profile

Advocacy! Patient first! Communication! Make it happen mind set! Patient focused individual with exceptional expert phlebotomy skills. 15+yrs patient care and phlebotomy experience. Achieves successful collection 99% of the time! Intuitive to patients care and needs. Conducts all interactions with patient's and colleagues with the utmost compassion and therapeutic communication. Natural born leader. Eager to find a work environment that promotes, nourishes, supports, and has ability to see talent and take it to the next level.

Excellent bed side manner, written,

communication, and verbal skills

4 years of managerial experience

15+ years office/customer service

Specialize in patients whose blood is difficult to obtain or have needle phobia

Active listening

Enhanced therapeutic communication

Able to use Mac and PC

Can type 50+ words/minute

Helped build home for Habitat for Humanity,

2011

Achieved Deans List at Allegheny County

Community College, 2018

200+ volunteer hours in choreography and

theatrical performance with adults and children

Patient information collection

Patient examinations

Patient evaluation

Patient and family advocacy

Patient Collection Specialist, 04/2022 - 04/2023

Eurofins- Transplant Genomics – Fremont, CA

Managed scheduling while logistically planning travel to post transplant patients in need of time sensitive venepuncture laboratories

Performed 100% successful specimen collection, understanding lab orders, and handling pre/post processing of physician ordered laboratories

Maintained notes on case by case basis for accuracy and intra-care team communications while advocating any specific patient needs

Life Insurance Medical Examiner/ Sales Director, 10/2013 - 01/2023 American Paraprofessional Services – Pittsburgh, PA PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Collected applicant's medical history, physical exam, EKG, and specimen collection. 20+ patients /week, mobile visits.

Scheduled and managed logistical planning. Completed confirmation of appointments for applicants to their choice of home or business

Assuaged applicants apprehension towards their venepuncture concerns Executed HIPAA compliance with submission of documents while completing specimen processing protocol in timely manner

Trained and encouraged new examiners to excel in their position Self-motivated, with strong sense of personal responsibility TMS Patient Resource Coordinator, 12/2020 - 04/2022 Transformations Care Network – Wexford, PA

Conducted live chats with patients requesting immediate need for psychiatric guidance and treatment through social media platform. Managing and maintaining organization in queue on patient by patient basis while utilizing queue data to maintain weekly/monthly goals. Working closely with marketing team to enhance platform for patient ease and experience in addressing their care needs. Provided education and information packets to potential clients, caregivers, and physicians about Transcranial Magnetic Stimulation Therapy program and general psychiatric treatment Collected medical history from patient or medical records to determine whether patients meet required diagnosis and obtain insurance eligibility before obtaining prior authorization Utilized specific education and skill set to provide compassion, therapeutic communication, encouragement, and hope to patients and their loved ones who were suffering from various psychiatric illnesses

No Degree: Nursing

Ohio Valley Kennedy Nursing School - McKees Rocks, PA No Degree: Theatre

Butler County Community College - Butler, PA

No Degree: Bachleors of Science -General Studies

Community College of Allegheny County - Pittsburgh, PA Dean's List -Summer Semester of 2018

No Degree: Nursing

California University of Pennsylvania - California, PA Certification: Phlebotomy, 07/2007

Butler County Community College - Butler, PA

EDUCATION

Diploma: College Prepratory, 06/2002

Living Heritage Academy - Lenexa, KS

Phlebotomy

CERTIFICATIONS