Customer Service Medical Receptionist
Resume:
Tracy Tate
Houston, TX *****
***********@*****.***
Willing to relocate: Anywhere
Work Experience
Salon Owner/Cosmotologist (Remote)
Tracy Beautiful Braids & Beyond - Houston, TX
June 2000 to Present
• Use Strong Business Sales and Customer Service
• Employs Extensive Training & Education In Cosmetology
• Oversight of Facility Operations, Ensuring The Customers Are Satisfied, Managing Employee Schedules and Performance
• Performed Ordering, Management,and Maintenance of Beauty Salons Materials, Equipment and Supplies
Medical Receptionist (Remote-Temp)
St Thomas Community Health Center - Remote
February 2018 to June 2022
• Maintain confidentiality in matters related to co-workers and patients
• Phone etiquette - handle heavy volume multi-line
• Filing - alphabetically and numerically
• Set priorities/follow directions
• Operates Business equipment (photocopy, fax,caculator, datacard) Customer Service Representative ( Temporary Agency) CVS Health - Remote
March 2016 to November 2018
• Answer questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors
• Documents and tracks contacts with members providers and plan sponsors
• Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member
• Assisted customers with warm and professional attitude
• Assisted customers with questions
• Handled emails, inbound calls, and outbound calls Education
Some College in Business
Concorde Career College-Memphis - Memphis, TN
August 2000 to July 2002
High school diploma
Westwood High School - Memphis, TN
August 1994 to June 1998
Skills
• Sales
• Organizational skills
• Microsoft Word
• Customer service
• Management
• Medical Office Experience
• Multi-line Phone Systems
• Office Administration
• Microsoft Outlook
• Hair Styling
• Front Desk
• Medical Scheduling
• Medical Receptionist
• Phone Etiquette
• English
• Upselling
• Typing
• Time management
• Patient Care
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