Gulay Ghalib

**** ***** ****** ***, ******, MI **188 734-***-**** ad1jwc@r.postjobfree.com

Objective

·Dedicated and results-driven with 12+ years of experience in providing excellent customer service, sales and management. Seeking to leverage my expertise and exceptional track record to contribute and grow as a banker.

Education

BACHELORS OF SCIENCE DECEMBER 2017 WAYNE STATE UNIVERSITY

·Major: Psychology

Skills & Abilities

PROFESSIONAL SKILLS

·Management (8+ years)

·Customer Service (10+ years)

·Sales (9+ years)

·Accounting (7+ years)

·Data Entry (7+ years)

·Computer skills (8+ years)

·Executive Support (6+ years)

PERSONAL SKILLS

·Detail-oriented

·Dedicated and hardworking

·Excellent oral and written communication skills

·Able to work individually and with a team

·Strong presentation skills

·Exceptional customer service skills

·Highly motivated with strong desire to learn and grow

Experience

EXECUTIVE ASSISTANT EZDIHAR EDUCATIONAL FOUNDATION KIRKUK, IRAQ SEPTEMBER 2017 – JUNE 2023

·Provide comprehensive administrative support to the management and senior leadership team, managing complex calendars, scheduling appointments, and coordinating meetings.

·Acted as a liaison between the executive team, department heads, teaching staff, and external municipal and public parties, ensuring seamless communication and collaboration.

·Prepare, analyzed and edited correspondence, presentations, and reports for executive review providing valuable insights for decision-making process, maintaining a high level of accuracy and attention to detail.

·Handle sensitive and confidential information with discretion and professionalism, maintaining a high level of integrity and confidentiality.

·Managed office supplies, vendor relationships, and office equipment maintenance, contributing to a well-organized and productive work environment.

·Assisted in the development and implementation of administrative procedures, improving workflow and overall office efficiency.

ASSISTANT MANAGER TIM HOROTONS JULY 2014 – SEPTEMBER 2017

·Responsible for maintaining daily operations and handling transactions in a fast-paced high traffic customer service environment.

·Responsible for building strong customer relationships through regular communication and personalized interactions.

·Consistently achieved high customer satisfaction reviews.

·Conducted financial review and generated reports for daily operations.

·Maintained documentations and records of all products and services as well as procedures.

·Adhered to and exceeded company policies and standards of operation.

·Stayed updated on industry trends, regulatory changes and company developments.

·Trained and mentored new employees as well as store management in various work procedures and work environment safety.

·Established and managed employee matters and work schedule operation.

·Obtained all relevant work certifications and licenses.

COSMETOLOGIST MISS KATIE’S COLLEGE OF BEAUTY JUNE 2008 – SEPTEMBER 2011

·Provided excellent customer service to all clients.

·Assisted salon in activities such as staff meetings, promotions, and other community service requirements.

·Conducted private client consultations.

·Promptly answered multi-line phone, returned clints calls and scheduled appointments.

·Instructed clients on safe and proper use of products.

·Performed the required duties of a cosmetologist in cutting hair, applying beauty and skin care products.

·Completed routine inventory audits to replenish supplies and products.

·Maintained and organized workstation and treatment areas.

REFERENCES

·Available upon request

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