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Customer Service Account Executive

Location:
Baton Rouge, LA
Posted:
November 29, 2023

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Resume:

***** ****** **. ************, ** ***** 225-***-**** ad1jvp@r.postjobfree.com

Eric Nicholson

***** ****** **.

Prairieville, LA 70769

225-***-****

ad1jvp@r.postjobfree.com

CAREER OBJECTIVE

• To grow my career as an experienced Sales Executive with a company that will position me to be successful by utilizing my skills and my twenty years plus experience while meeting your company’s goals and objectives.

WORK E X PERIENCE

COX COMMUNICATIONS INC., COX COMMUNITIES (MDU), Southeast Market Account Executive Sales Manager, April 2021 – July 2023

• Maximize and maintain new customer sales in a consultative approach “Trusted Advisor”

• Grow company revenue while maintaining the base revenue and launch Managed Wi-Fi and Iot solutions

• Maintain customer retention for client accounts

• Maintain growth and external relationships

• Build relationships with internal Cox departments to better provide customer service for current and new Cox customers

• Lead fellow sales peers to maximize sales and revenue for Cox Communications Inc. MDU COX COMMUNICATIONS INC., COX COMMUNITIES (MDU), Louisiana Market Account Executive, October 2016 – April 2021

• Maximize and maintain new customer sales in a consultative approach “Trusted Advisor”

• Grow company revenue while maintaining the base revenue

• Maintain customer retention for client accounts

• Maintain growth and external relationships

• Build relationships with internal Cox departments to better provide customer service for current and new Cox customers

• Lead fellow sales peers to maximize sales and revenue for Cox Communications Inc. MDU COX BUSINESS, Baton Rouge, LA

Senior Account Executive II, May 2015 – October 2016

• Maximize new customer sales in a consultative approach

• Grow company revenue on enterprise level

• Maintain customer retention for client accounts

• Maintain growth and external relationships

• Build relationships with internal Cox departments to better provide customer service for current and new Cox customers

• Lead fellow sales peers to maximize sales and revenue for Cox Business COX COMMUNICATIONS, Baton Rouge, LA

MDU Direct Sales Representative, Dec 2011 – May 2015

• Maximize new customer sales and revenue

• Manage active customer accounts

• Maintain customer retention for accounts

40211 Parker Rd. Prairieville, LA 70769 225-***-**** ad1jvp@r.postjobfree.com

• Sales order entry (ICOMS)

• Collect monies to establish new customer accounts

• Build relationships with internal Cox departments to better provide customer service for current and new Cox customers

• Lead fellow sales peers to maximize sales and revenue for Cox Communications Direct Sales Channel

COX COMMUNICATIONS, Baton Rouge, LA

MDU Account Manager, Mar 2009 – Dec 2011

• Manage relationships with Owners and Property Management for Multi-Family Apartment Communities in Greater Louisiana Cox market

• Drive new business and revenue for Cox Communications within the MDU Sales Channel

• Maximize product penetration and revenue growth at MDU Properties in Baton Rouge market

• Manage Cox Digital Community courtesy service accounts for MDU Sales Department

• Work closely with MDU Account Executives to close on new contracts for new builds in Baton Rouge market

• Entertain Multi-family owner's and management team in Baton Rouge Market COX COMMUNICATIONS, Baton Rouge, LA

Field Auditor II - Business Opps, Jul 2007 – Mar 2009

• Audit serviceable addresses in Baton Rouge market to maximize sales and revenue for Cox Communication

• Build relationships with current and new customers within the Baton Rouge market

• Collect company assets in the field (CPE equipment) saving Thousands of dollars in company assets uncollected

• Maintain and build relationships with internal departments within Cox Communications FPM - CONTACTOR FOR IBM CORP, Durham, NC

ThinkPad Marketing & Sales Loaner Pool Coordinator, Sep 2004 – Jan 2007

• Manage/ Quality Control of IBM ThinkPad Computer assets for IBM personal computer division

• Draft and execute marketing agreements for assets loaned out to large business corporations

(Cisco, Microsoft, Sony)

• Work closely with IBM ThinkPad Sales Account Executives worldwide to fulfill large orders

• Manage and execute quarterly asset audits of multi million in company assets COX COMMUNICATIONS, Baton Rouge, LA

Field Sales & Retention Specialist, Jul 2001 – Aug 2004

• Collect past due balances/monies in field to retain active customer account

• Collect company assets (CPE) from former customers in the field

• Disconnect "Non-Pay" accounts work orders in the field

• Maximize new customer sales and drive new revenue HARRISON PAINT COMPANY, Baton Rouge, LA

Inside Sales Representative, Jan 1997 – Jul 2001

• Counter sales for new and existing customers

• Provide excellent customer service

• Manage and prepare customer home improvement projects including product quotes E DUCATION

Broadmoor High School, Baton Rouge, LA

High School Diploma, May 1994

• Excelled in honors classes

• Participated in scholastic groups/clubs

40211 Parker Rd. Prairieville, LA 70769 225-***-**** ad1jvp@r.postjobfree.com

• Played Baseball on Varsity team

Southeastern Louisiana University, Hammond, LA

Completed coursework towards Business Management Studies

• Studied Business management for 3 years

ADDITIONAL S K I L L S

• 18 Years’ Experience working CRM (Salesforce, Workday, and Oracle)

• Proficient with Microsoft 365 (Excel, Word, Power Point, Outlook, Teams)

• 20 Years inside and outside Sales experience

• Excel in excellent customer service

• Excel with building new business and relationships with customers

• B2B Sales

• Communication Skills

• Consultative Sales

• Customer Service

• Enterprise Accounts

• Negotiation Skills

• New Business Development

• Problem Solving Skills

• Relationship Building and Management

• Sales Strategies

• Verbal communication

• Written Communication

AFFILIATIONS

• Member of The Greater Baton Rouge Apartment Association 2009-2021 AWARDS AND HONORS

• Member of Cox Communications Winner's Circle 2012 for Direct Sales Channel

• Member of Cox Communications Winner's Circle 2013 for Direct Sales Channel

• Member of Cox Communications Winner's Circle 2014 for Direct Sales Channel

• Recipient of Cox Communications Winner's Circle 2014 Torch Award for #1 Direct Sales Representative in nation

• Member of Cox Communications Winner's Circle 2017 for Cox Communities (MDU)

• Annual recognition as Top East Cox MDU Sales Account Executive performer from 2017-2021



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