Customer Service Account Executive
Resume:
***** ****** **. ************, ** ***** 225-***-**** ****.*********@***.***
Eric Nicholson
Prairieville, LA 70769
********@*******.***
CAREER OBJECTIVE
• To grow my career as an experienced Sales Executive with a company that will position me to be successful by utilizing my skills and my twenty years plus experience while meeting your company’s goals and objectives.
WORK E X PERIENCE
COX COMMUNICATIONS INC., COX COMMUNITIES (MDU), Southeast Market Account Executive Sales Manager, April 2021 – July 2023
• Maximize and maintain new customer sales in a consultative approach “Trusted Advisor”
• Grow company revenue while maintaining the base revenue and launch Managed Wi-Fi and Iot solutions
• Maintain customer retention for client accounts
• Maintain growth and external relationships
• Build relationships with internal Cox departments to better provide customer service for current and new Cox customers
• Lead fellow sales peers to maximize sales and revenue for Cox Communications Inc. MDU COX COMMUNICATIONS INC., COX COMMUNITIES (MDU), Louisiana Market Account Executive, October 2016 – April 2021
• Maximize and maintain new customer sales in a consultative approach “Trusted Advisor”
• Grow company revenue while maintaining the base revenue
• Maintain customer retention for client accounts
• Maintain growth and external relationships
• Build relationships with internal Cox departments to better provide customer service for current and new Cox customers
• Lead fellow sales peers to maximize sales and revenue for Cox Communications Inc. MDU COX BUSINESS, Baton Rouge, LA
Senior Account Executive II, May 2015 – October 2016
• Maximize new customer sales in a consultative approach
• Grow company revenue on enterprise level
• Maintain customer retention for client accounts
• Maintain growth and external relationships
• Build relationships with internal Cox departments to better provide customer service for current and new Cox customers
• Lead fellow sales peers to maximize sales and revenue for Cox Business COX COMMUNICATIONS, Baton Rouge, LA
MDU Direct Sales Representative, Dec 2011 – May 2015
• Maximize new customer sales and revenue
• Manage active customer accounts
• Maintain customer retention for accounts
40211 Parker Rd. Prairieville, LA 70769 225-***-**** ****.*********@***.***
• Sales order entry (ICOMS)
• Collect monies to establish new customer accounts
• Build relationships with internal Cox departments to better provide customer service for current and new Cox customers
• Lead fellow sales peers to maximize sales and revenue for Cox Communications Direct Sales Channel
COX COMMUNICATIONS, Baton Rouge, LA
MDU Account Manager, Mar 2009 – Dec 2011
• Manage relationships with Owners and Property Management for Multi-Family Apartment Communities in Greater Louisiana Cox market
• Drive new business and revenue for Cox Communications within the MDU Sales Channel
• Maximize product penetration and revenue growth at MDU Properties in Baton Rouge market
• Manage Cox Digital Community courtesy service accounts for MDU Sales Department
• Work closely with MDU Account Executives to close on new contracts for new builds in Baton Rouge market
• Entertain Multi-family owner's and management team in Baton Rouge Market COX COMMUNICATIONS, Baton Rouge, LA
Field Auditor II - Business Opps, Jul 2007 – Mar 2009
• Audit serviceable addresses in Baton Rouge market to maximize sales and revenue for Cox Communication
• Build relationships with current and new customers within the Baton Rouge market
• Collect company assets in the field (CPE equipment) saving Thousands of dollars in company assets uncollected
• Maintain and build relationships with internal departments within Cox Communications FPM - CONTACTOR FOR IBM CORP, Durham, NC
ThinkPad Marketing & Sales Loaner Pool Coordinator, Sep 2004 – Jan 2007
• Manage/ Quality Control of IBM ThinkPad Computer assets for IBM personal computer division
• Draft and execute marketing agreements for assets loaned out to large business corporations
(Cisco, Microsoft, Sony)
• Work closely with IBM ThinkPad Sales Account Executives worldwide to fulfill large orders
• Manage and execute quarterly asset audits of multi million in company assets COX COMMUNICATIONS, Baton Rouge, LA
Field Sales & Retention Specialist, Jul 2001 – Aug 2004
• Collect past due balances/monies in field to retain active customer account
• Collect company assets (CPE) from former customers in the field
• Disconnect "Non-Pay" accounts work orders in the field
• Maximize new customer sales and drive new revenue HARRISON PAINT COMPANY, Baton Rouge, LA
Inside Sales Representative, Jan 1997 – Jul 2001
• Counter sales for new and existing customers
• Provide excellent customer service
• Manage and prepare customer home improvement projects including product quotes E DUCATION
Broadmoor High School, Baton Rouge, LA
High School Diploma, May 1994
• Excelled in honors classes
• Participated in scholastic groups/clubs
40211 Parker Rd. Prairieville, LA 70769 225-***-**** ****.*********@***.***
• Played Baseball on Varsity team
Southeastern Louisiana University, Hammond, LA
Completed coursework towards Business Management Studies
• Studied Business management for 3 years
ADDITIONAL S K I L L S
• 18 Years’ Experience working CRM (Salesforce, Workday, and Oracle)
• Proficient with Microsoft 365 (Excel, Word, Power Point, Outlook, Teams)
• 20 Years inside and outside Sales experience
• Excel in excellent customer service
• Excel with building new business and relationships with customers
• B2B Sales
• Communication Skills
• Consultative Sales
• Customer Service
• Enterprise Accounts
• Negotiation Skills
• New Business Development
• Problem Solving Skills
• Relationship Building and Management
• Sales Strategies
• Verbal communication
• Written Communication
AFFILIATIONS
• Member of The Greater Baton Rouge Apartment Association 2009-2021 AWARDS AND HONORS
• Member of Cox Communications Winner's Circle 2012 for Direct Sales Channel
• Member of Cox Communications Winner's Circle 2013 for Direct Sales Channel
• Member of Cox Communications Winner's Circle 2014 for Direct Sales Channel
• Recipient of Cox Communications Winner's Circle 2014 Torch Award for #1 Direct Sales Representative in nation
• Member of Cox Communications Winner's Circle 2017 for Cox Communities (MDU)
• Annual recognition as Top East Cox MDU Sales Account Executive performer from 2017-2021
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