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Sales Manager Customer Service

Location:
Elk Grove Village, IL
Posted:
November 29, 2023

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Resume:

Jack Serrecchia

Barrington,Il

ad1jvi@r.postjobfree.com

1-630-***-****

CAREER PROFILE

Experienced sales professional with an outstanding track record and experience in all aspects of sales, marketing, promotions, advertising, customer relations, time and territory management, budgeting and forecasting. motivated and results-oriented analytical and negotiating skills: Superb standards of Customer Service and highly effective closing skills.

AREAS OF EXPERTISE

Customer Relationship Management Negotiations/Listening Skills Operations

Consultation Sales Strategy Formulation Problem-solving

PROFESSIONAL EXPERIENCE

Travel Priorities Global Travel Solutions,Skokie,Il 2012-currently

Director of Sales,Global Travel Solutions

Responsibilities include all sales & marketing recommendations.Customer relationships.

Working with travel suppliers,vendors, etc. to insure that agency’s pricing is competitive and tours fulfilled.

Pursuing corporate,group,incentive and leisure business to generate sales and repeat business.

Responsibilities also include: media relations,image building,as well as escorting inbound and outbound groups.

Asiana Airlines,Regional Passenger Sales Offce,Midwest Region 2007-2012

Corporate Sales Manager,Midwest

.Responsible for Corporate sales and marketing in a 12 state region,Star Alliance Liason,corporate and key

Account management including Orbitz,Cheap tickets,consolidators,national and local account management.

Sales trainer for local and international staff.GDS negotiations.

Travel Guard International, Division of AIG, New York, New York 2005-2007

Director of Sales Midwest

Responsibilities include the sales, marketing and business development of travel insurance in the Chicago and Indianapolis Agency and corporate market segments. Conducted Sales Training, Co-Marketing Agreements, as well as educating accounts to the importance of Travel Insurance. Territory up 24% YTD in insurance premium.

Galileo International, Division of Cendant Corporation, Parsippany, New Jersey 1999-2005

Sales Manager Market and Account Development, The Americas

Manage all aspects of relationship with new and existing clients utilizing the Galileo GDS. Additionally, renewed legal contracts of Travel subscribers, Well-versed in sales techniques such as “Solution Selling”, “Spin Selling”, and “Consultative Sales”. Self-starter but also a team player able to work well under pressure. President’s Club Award winner for generating over 5 million segments in renewed contracts for the year 2003.

WMAQ Radio, Division of CBS, New York, New York 1996-1999

Sales Manager Advertising promotions and Development

Responsible for the selling of advertising to travel-related accounts, restaurants as well as advertising agencies relationships. Major sales included the Fraternal Order of Police, Union and Trade Councils, Sysco Foods and Alitalia Airlines,United Airlines,Miami Visitors & Convention Bureau..

Pedi Bros. Distribution, Limited 1994-1996

Director of Sales and Marketing

Responsible for the Marriott Account, including hotels, fine-dining venues, hospitals as well as corporate dining facilities. Increased drops from $1,000 per week to $6,000 by negotiating pricing on all produce, meat, frozen, etc.

Alitalia Airlines, Detroit, Michigan 1991-1994

Sales Manager, Passenger and Cargo Sales

Responsibilities include the marketing and sales of Alitalia’s cargo and passenger capabilities. Selected as “Salesperson of the Year” for generating the most groups to Italy and Israel in 1993.

Japan National Tourist Organization, New York, New York and Tokyo, Japan 1990-1991

Director of Sales, The Americas

Responsibilities include escorting missions, sister city programs, incentive travel programs to promote Japan as a travel destination. Promotion of Japan to corporations, travel agencies, incentive houses.

Westin Hotel, Chicago, Illinois 1988-1990

Sales Manager, Corporate Sales, Northeast

Directed all sales, advertising and promotional activities for my assigned Territory. Identified and developed new business from corporation in the Northeast. Worked closely with the City of Chicago to promote functions within the Hotel.

Thomas Cook Travel, Atlanta, Georgia 1984-1988

Director of Sales

Planned and executed sales campaigns and special promotions. Motivated and trained sales staff. Achieved Sales Excellence Award in 1988 for winning the Dun & Bradstreet account.

EDUCATION

University of Illinois, Chicago Business Administration

PROFESSIONAL DEVELOPMENT

Xerox Professional Selling Skills I, II,

Effective Sales Presentations

Sales Negotiation Workshop

Microsoft Office and Word

Heiman/Miller Joint Venture Sales

7 Habits of Highly Effective People (1 week workshop (2011)

Spin Selling instructor/liason



Contact this candidate