Tiffany Michelle Cager

Summary

Forward thinking professional with years of relevant work experience and education.

Offering excellent problem solving, communication and multitasking abilities.

Solid team player with an upbeat positive attitude and proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction.

Skills

MS Office

Medical Terminology

Research skills

Case management experience

Appointment Scheduling

Phone Etiquette

Knowledge of state regulations

Training and development

Conflict mediation

Quality assurance controls Patient Care

Budget Analysis

Call center management

Epic

MS Office tools – Excel/word/ppt

Spreadsheets.

Medical records

Education and Training

University of Phoenix, Maric College Bachelor of Science: Healthcare Administration San Diego June 2017

Southwestern College (CA) Associate of Science: Biology Chula Vista June 2014

Maric College – Anaheim Associate Degree in Nursing: Vocational Nursing San Diego, CA June 2012

Certifications

HIPAA Certified - 2017

Experience

Public Authority San Diego January 2001 to Current

Home Health Nurse

Assess home health patients to identify the physical, psycho-social, and environmental needs.

Implement, develop and document the plan of care.

Ensure quality and continuity of care for patients.

Educate patients and caregivers on medication administration.

Implemented patient care plans and physician's orders.

Provide skilled nursing care to outpatients in a home setting.

Molina Healthcare San Diego, CA January 2022 to October 2022

Administrative Services Supervisor

Developed complete training programs and led training using expert learning techniques.

Trained employees on additional job acquisitions to maintain coverage of company data systems.

Blended company goals, missions and values with training initiatives.

Schedule patients appointments and maintain records.

Created and maintained excel spreadsheet, files.

Drafted descriptive spread sheets, generated reports and maintained documentation to facilitate operations.

Planned and delegated group and individual work assignments.

San Ysidro Health Care San Diego, CA May 2021 to November 2021

Administrative/Enrollment Specialist

Prepared reports on enrollment statistics and discussed how to improve enrollment procedures.

Trained team on how to exceed call speed, maintain accuracy and benchmarks.

Led and motivated employees through supervision, training and coaching on operational activities.

Implemented new hire training.

Schedule and reschedule appointments.

Managed reports, data in excel on timely manner.

Documented customer data to track requests, problems and solutions.

Willis Towers Watson San Diego, CA January 2020 to April 2020

Pensions and Benefits Specialist

Provided a high level of management services.

Handled customers questions, complaints, meassages, emails and request in respect to defined benefit pension health and welfare plans.

Identified and exceeded company expectations in timely manner.

Managed complex data using excel functions and prepared reports.

Consistently met company metrics and goals.

Customized customer service approaches to meet all types of member communication styles.

Handle confidential information in accordance with Data Privacy laws and company data security requirements.

Proficiently translate health and welfare pension terms, complex plan information and processes.

UPS San Diego January 2019 to January 2020

Customer Service Manager

Assist with payroll and distributed paychecks to employees.

Answering phone, managing messages,emails and helping with enquiries.

Contact customers reguarding shipping packages.

Track and trace customer package information, provide problem resolutions and perform rate analysis.

ASAP Staffing San Diego February 2007 to March 2010

Patient Care Technician

Assist nurses and physicians in carrying out all treatments and protocols.

Appointment scheduling, reporting patients recors timely on the systems.

Worked with an interdisciplinary team to provide optimal care to patients.

Recorded observations and baseline measurements to maintain accurate medical records.

AAA Of Southern California La Mesa, Ca January 1999 to October 2003

Counselor III

Handled over 400 emergency phone calls per day for roadside service.

Entered information on computerized systems to verify locations and notify responders.

Carried out multiple assignments along with monitoring communications with work crews.

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