MICHELLE L. FIGG, B.A., M.A.

Mailing Address – **2 East Leona Street, Clinton, MO. 64735

Phone – 816-***-**** Email - ad1jue@r.postjobfree.com

Objective

To obtain a position in which to utilize 2 decades of demonstrated organizational, communication, customer service, marketing, hospitality, service management, sales, training, and business skills.

Skills & Abilities

Communication and Organizational Skills

Tangible experience of multicultural communication from working and living in the USA and Europe with a varied socio-economic diversity of students, clients, and employers.

Excellent oral and written communication skills (including phone, face-to-face, e-mail and typing)

Experience in a variety of industries in managerial roles

Human Resources experience both professionally and through university lecturing.

Demonstrated ability to deliver both corporate/business as well as university lecturing presentations.

Experience writing and appropriately assessing university-level course work since 1999 (including writing and utilizing a rubric for marking).

Excellent verbal and written communication skills obtained through over 2 decades of work experience with customers, employees, colleagues and employers.

Skilled in dealing with customer service, selling, negotiation and conflict resolution issues.

Advanced basic level of Spanish inclusive of multiple international (long-stay) ventures to Spain between 2001-2013 making use of immersion into the culture and language.

Demonstrated empathy and sense of humor which contributes to a positive working environment.

Significant experience working with children and seniors. (Very particular work through Santa/Easter Bunny set management/PR)

Recipient of multiple positive customer reviews (ie: Google, Yelp..) as well as past students and customer letters.

Organizational Skills

Experience managing, supervising, scheduling, ensuring timely payment, online and face-to-face training, and disciplining a staff ranging from 2-20 employees as well as managing a classroom ranging from 10-225 students.

Utilizing interpersonal communication, emotion and culture-building techniques in order to effectively build and manage the process by which staff will then be most likely to embrace the culture and “the marketing plan”…whilst also feeling a great sense of pride, value and knowledge of the business structure/organizational make-up.

Experience in project and team management, Sales Force Automation (SFA), Customer Relationship Management (CRM), business correspondence, delegation, negotiation, conflict resolution, accountability, and time-management.

Obtained particularly niche experience within the senior and baby-boomer market sector through marketing medical alarms, Assistant Management at an independent living senior community and volunteering at senior centers.

Obtained particularly niche experience (on 2 continents) providing insight into early childhood and also the entertainment industries (music, clubs, restaurants, equipment, DJ, ect…)

Technology Skills

Proficient user of P.O.S. systems, Microsoft Word, Excel, PowerPoint, Outlook, StoreEdge, Campspot, FrontPage, Publisher, Blackboard, Really Simple Systems, ACT, MailChimp, social media, Canvas and GoldMine.

Experience with a multitude of Point of Sale (POS) systems since 1994, CRM databases as well as photography equipment and developing of photos (inclusive of classes).

Experience teaching/training and course developing online courses since 2001. (Trained on 5 different online platforms)

Excellent online investigative and library research skills (both primary & secondary).

Skilled in a variety of reservation and queuing (line) systems for live and virtual crowd management.

Excellent presentation with technology skills.

Marketing, Public Relations, Advertising and Communications Teaching (and Business/Corporate Training) Skills

Experience teaching courses including: Public Speaking, Business Communication, Principles of Marketing, Public Relations, Multicultural Communication, Introduction to Advertising, Introduction to Communication, Resumes/Cover Letters/Interviewing Skills, International Business Communication, Human Resources and Marketing Communications.

Experience business/corporate training for Goldmine CRM, Business Communication/Writing and Telephone Skills.

Developed varied course material such as rubrics, syllabi, student workbooks, lesson plans, instructor manuals, online course assignments, training manuals and grading comment sheets.

Marketing Communications (publicity/public relations heavy) trans-Atlantic career experience including being published on numerous occasions.

Relevant career experience working with university-level students as a dissertation supervisor and student advisor.

Experience with marketing displays and pop-up stores opening, overall organizational/service management and closing/break-down. (Including set-up of an effective queuing system to manage customer-waiting times.

Hospitality/Service Industry

Proficient in services marketing and management throughout a multitude of industry settings.

Experience in a variety of service/hospitality-oriented roles since 1994 from hostess, server, bartender, and catering, front desk reservations, housekeeping, training, store operation and light book-keeping.

Work Experience

Freelance Marketing Communications and Office Admin 1999 – 2021

USA and United Kingdom

Held freelance positions in the USA and UK across a variety of business sectors specializing in Public Relations/Publicity, Corporate Social Responsibility (CSR), International Business Communication, Sponsorship (Ex: General Mills/Old El Paso, various Electronic Music Awards, Bank of Scotland, Denon, et al..)

Proficient obtaining press coverage and ensuring positive company and product reviews and gaining award nominations for clients, writing case studies, building affiliate marketing and conducting marketing Research (including focus groups)

Develop complete marketing plans (and provide assistance with execution if requested).

Published on numerous occasions professionally and academically as well as cited by others academically.

Guest Lecturing /Business Training/Business Writing 1999-2020

USA and United Kingdom

Experience spent since 1996 studying, traveling, conducting marketing research, interning across 2 continents thus gaining insight into 3 mainstream media outlet sources, conducted/wrote an international business training pilot study for my grad school dissertation which has now been utilized greatly for university lecturing and business training, and spent over a decade of my adult life; socially and culturally immersing myself (mostly Trans-Atlantic) and gaining invaluable experience on a multitude of levels.

Lecturing, Course Developing (traditional and online), Advising, and Dissertation Supervision (College-level) 1999 – 2021

USA and United Kingdom

Experience lecturing the following courses: Communications/Speech, Multicultural/International Communications, Business Communications, Resumes/Cover Letters/Interview Skills, Public Relations, Human Resources, Marketing Communications, Introduction to Advertising, Services Marketing, Social Marketing, Principles of Marketing and Customer Service/Sales Skills and Human Resources.

Substitute Teacher and Early Education 1999 – 2001, 2019-2020 and 2017-2019

-Various Missouri public school systems and 1 daycare

Marketing, Public Relations, Sales & Customer Service 2001 - 2023

Various in USA and United Kingdom

Managerial – Focused Positions

Cherry Hill Programs – Manager for Santa and Easter Bunny Sets at various malls across the USA (Missouri, Iowa, Maine, Illinois, Utah and Washington) (also Promotional & Pop-Up Store set-up and closing/breakdown)

AAA Storage – Houston, TX and Huntsville, TX – Manager Team

Worked 3 months in a VERY high crime area of Houston with significant issues surrounding homelessness, poverty, violence and substance abuse completely surrounding us inclusive of 4 break-ins)

Fantastic number of positive customer reviews on 4 different social media sites in only a 5-month span of time before they sold to another company.

Hawthorne Senior Living – Glen Mills, PA – Assistant Manager (Couple)

RiversEdge Mobile Home and Tiny Home Park – Belen, NM – Manager/Sales/Finance/PR

Around the Clock Medical Alarms – Cape Girardeau, MO – Marketing and Public Relations Manager

Canonbury Services – Marketing and Public Relations Manager, Account Manager, Sales, and Trainer - London, UK

Shield Woodworking – Marketing and Public Relations Manager and Apprentice Recruiter- Chipping Norton, UK

Marketing Communications assignments in the USA and UK 2001-2020 (Various Freelance Clients) ranging from Bank of Scotland, Denon, and General Mills to nightclubs, escalator/elevator companies, software, Brownfield Redevelopment and even gardening businesses. Case studies can be provided) 2001-2020

Front Desk/Receptionist/Customer Service/Admin/Account Management

USA and UK 1995 - 2023

Realty Executives of Liberty, MO

(Promoted to PR/Publicity Jan –May 2001 and published numerous times)

Figg Associates – Lees Summit, MO

Fire Nightclub – London, UK

The Mousetrap Inn (Bed & Breakfast) – Bourton on the Water, UK

Figg Freelance Marketing – UK (London mostly) and Spain, USA

Hawaiian Sun Tanning Salon – Blue Springs, MO

EasyGym – Wood Green, London, UK

Shield Woodworking – Chipping Norton, UK

Continental Hotel – London, UK

Sun Outdoors (past KOA) – April-August 2022

Desert of Maine - 2023

Internships at KMBC (ABC) Channel 9 news, 98.1 KUDL FM Radio and Southern Star Primetime. 1996, 1997, and 2000

Kansas City, MO and London, UK

Various Hospitality/Service Industry Positions 1993 - 2023

USA and UK

Various hospitality/service industry (inclusive of catering)positions for restaurants, nightclubs, bed & breakfasts, hotels, beauty service salons, country and golf clubs, sales, conference centers, real estate companies and bars/pubs. (Inclusive of hostess/reservations, serving, golf cart tender, catering, bartending, housekeeping, catering, banquet/event set-up/break- down), front desk, clerical, admin, customer service, hotel/B&B breakfast serving, crowd management and effective compensation/situation remedy.)

Master of Arts in Communications (Corporate Comm focused - Emphasis public speaking/speech, PR and communication)

Southwest Missouri State University, Springfield, MO 1999-2000

Masters/Thesis in London and USA: Developed and piloted a training program on educating American business people on conducting correct international business communication within variety of countries.

Masters Seminar: How Corporate Crisis is Effectively Handled using respectable Public Relations skills along with other key components of the marketing communications mix. (Additionally, working to teach and brainstorm all potential crises in order to be a prepared manager)

Bachelor of Arts in Communication (Emphasis on Public Speaking) William Jewell College, Liberty, MO 1995-1999

Emphasis on public speaking, presentation, and persuasion.

(Adv. Basic Spanish)

Additional Skills/Education/ Certifications

Trained on 5 different online teaching platform and various social media networking and teaching tools

Early Childhood Development Assistant Trained (including special education/SPED)

CERT (Community Emergency Response Team) Trained

CPR and First Aid Trained

GoldMine, Really Simple Systems, Campspot, StorEdge, Blackboard, Moodle, Zoom and Prometheus Trained

American citizen with Indefinite Leave to Remain work permit for the UK

References

Employment, customer, and student references as well as academic information available upon request

Contact this candidate