Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem- solving and planning. Ready to make an immediate contribution to your organization. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Detail- oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

DISPATCHER — Cole Transportation LLC

McDonough, Georgia, September 2019 - Present

Regina Cole

Phone 404-***-****

Email ad1jtz@r.postjobfree.com

Address Hampton 30228

• Handheld Scanners • Product Packing

• Customer Experience • Work Assignments

• Cash Register Operation • Customer Relations

• Answering Customer Questions • Customer Assistance

• Problem Assessment • Work Order Preparations

• Job Specification Review • Personnel Monitoring

• Call Center Software • Message and Work Order Transfer

• Route Planning and Adjustment • Repair Scheduling

• Dispatch Recordkeeping • Dispatching Workers

• Routing Orders

• Relayed information to or from work crews using telephones and two-way radios.

• Monitored personnel and equipment locations and utilization to coordinate service.

• Conferred with customers or supervising personnel to address and resolve issues.

• Determined personnel and equipment requirements and generated work orders to facilitate dispatch.

• Maintained files of work and services performed.

• Coordinated daily workflow in adherence with critical timelines.

• Dispatched workers and crews to assigned locations.

• Scheduled and facilitated required repairs to restore service and schedules.

• Performed routine and scheduled maintenance services.

• Met deadlines while maintaining high-quality deliverables. CAREER OBJECTIVE

SKILLS

EXPERIENCE

AUTHORIZER — American Home Shield

Memphis, TN, October 2022 - September 2023

PACKAGE HANDLER — FedEx

Atlanta, GA, March 2018 - September 2018

ASSISTANT STORE MANAGER — Dollar Tree

Hampton, GA, September 2013 - February 2017

• Drafted reports outlining key findings from authorization reviews and distributed them to relevant parties.

• Identified areas of improvement within existing authorization processes and recommended solutions.

• Investigated discrepancies between requested information and actual documentation submitted by customers.

• Monitored incoming requests for authorizations on a daily basis and ensured timely responses.

• Updated departmental databases with current information related to approved or rejected authorizations.

• Researched complex requests in order to make informed decisions regarding authorizations.

• Maintained detailed records of authorization activities such as approvals, rejections, and escalations.

• Responded promptly to inquiries from customers regarding their pending authorizations.

• Reviewed customer documents to verify accuracy and completeness before authorizing transactions.

• Analyzed data from multiple sources in order to identify patterns or trends related to authorization activities. Developed and implemented procedures to ensure compliance with applicable laws, regulations, and policies for authorizations.

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• Ensured that all customer information is kept secure during the authorization process.

• Assisted in resolving escalated cases involving customer disputes over denied authorizations.

• Stacked and moved products on pallets and forklifts.

• Loaded and unloaded trucks by performing physically demanding tasks.

• Cleaned and organized work areas to prevent accidents and bottlenecks.

• Sorted cargo before loading and unloading.

• Communicated with clients to address questions, concerns and needs and provide quality customer service.

• Managed company orders, expenditures and sales to meet budget and revenue targets.

• Coordinated employee schedules according to staff availability and processed time-off requests.

• Interviewed potential job candidates and made hiring recommendations to general manager.

• Assisted with new employee training and conducted performance reviews to track overall progress.

• Reported customer and employee accidents, injuries and concerns for supervisor review.

• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

• Resolved customer complaints and handled refunds and returns to promote satisfaction.

• Tracked store inventories and replenished products according to demand.

• Handled employee discipline and termination according to company policies.

• Created weekly schedules based on predicted staffing needs, budgets and employee requests.

• Led and directed team members on effective methods, operations and procedures

• Coached employees on customer service and selling techniques.

• Led floor sets following plan-o-grams to update store appearance. CASHIER — Target

McDonough, GA, November 2013 - January 2014

TELLER — Challenger Check Cashing

Brooklyn, NY, August 2011 - October 2012

GED

— Brooklyn Educational Opportunity Center (BEOC)

Brooklyn, NY, Jun 2008

• Enforced store safety and cleanliness standards, reducing hazards.

• Maintained inventory and store visual presentation to meet customer needs.

• Built and maintained positive working relationships with co-workers.

• Delivered service excellence through all points of contact.

• Maintained cash accuracy by working with supervisor to correct deficiencies.

• Attended training to refresh on current procedures and learn process improvements.

• Counted cash drawers at beginning of shifts to verify correct amounts.

• Processed cash, check and credit cards for customer purchases.

• Arranged and replenished displays and merchandise racks to maintain store appearance.

• Helped customers locate merchandise.

• Processed merchandise returns and exchanges.

• Computed and recorded totals of transactions.

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

• Followed department policies and completed required paperwork for each transaction.

• Greeted customers with professionalism and friendly and courteous demeanor.

• Adhered to security and regulatory requirements surrounding financial transactions.

• Balanced cash drawer and maintained full accountability for assigned cash on hand.

• Supported exceptional customer service with prompt acknowledgment and accurate account services.

• Drafted currency and transaction reports at close of each business day.

• Monitored data and security systems to reduce risk and report irregularities.

• Supported customer confidentiality and security with stringent discretion.

• Received checks and cash for deposit, verified amounts and checked accuracy of deposit slips.

• Received and counted daily inventories of cash, drafts and travelers' checks. Counted currency, coins and checks received, by hand and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.

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• Entered customers' transactions into computers to record transactions and issue computer-generated receipts.

• Utilized currency-counting machine to count currency and coins.

• Prepared and verified cashier's checks.

EDUCATION

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