Customer Service Team Member
Resume:
Gilbert Flores
Phoenix, AZ **051
ad1jtu@r.postjobfree.com
EXPERIENCE
The Home Depot, Phoenix, AZ — Sales Specialist
May, 2019 to June, 2023
Promoted to Coach - training and development of new hires in Sales, Product Knowledge and Safety
Initial position hired for was as a Lead Generator. In-store customer sourcing for sales of professional home services in all aspects of home ownership. Completed all training in Flooring, Cabinetry, Countertops, Doors, Windows, Garage Doors, Pro-Services, Cashiering, Product Knowledge and Customer Service Support.
WORK DUTIES: Develop, design and troubleshoot construction projects varying from landscape groundwork, foundations, structural design to interior design. Complete bids for all project phases including Cost Management, Sourcing and Materials Logistics.
Vitech Enterprises, Glendale, AZ — Project Coordinator
April 2013 to May 2019
Assisted the project owner in acquiring investors and professionals in Geology, Anthropology and Archeology to investigate areas of Federally protected lands via permit to conduct historical and archeological investigation to provide archeological reports for negotiations with federal agencies for the recovery of artifacts. Permissible recovery under the Special Provisions of the Wilderness Act was deemed unreasonable.
PilotCatastrophe, Mobile, AL — Field Adjuster
2010 to March 2013
Conducted insurance investigations resulting from natural disaster. Claim resolution requirements were facilitated through proven abilities in policy contract interpretation, application of state and municipal laws governing affected areas and comprehensive knowledge of structures and vehicles. Maintaining a proficiency above 85 percent in claims settlement must be achieved for continuing reemployment and deployment as a First Wave contract worker.
WORK DUTIES: Initiate contact with disaster sufferers, triage damages for immediate support needs from contract agencies and government agencies to relieve customers. Coordinate outside contractors for loss mitigation, clean up and accessibility.
Storage Direct, Phoenix, AZ — General Manager
April 2008 - October 2010
Managed all aspects of a self storage facility, including personnel, marketing, collections, facilities improvement to reverse past p&l failures. Completed facilities renovation and improvements within a set budget. Redirected the clientele base from personal to commercial users to achieve a more stable revenue stream, increasing customer retention and stability.
Arizona State University, Tempe, AZ — BS Business Management
August 1982 - December 1986
Completed studies in Marketing, Personnel and Operations Management. Maintained 3.25 GPA in core curriculum. Post graduation, assisted in the Coors Project, assisting Hispanic businesses and students enrolled to provide strategic business management to improve business development.
Glendale Community College, Glendale, AZ — AA Accounting
August 1980 to June 1982
Completed my Associate's degree while working full time. Also tutoring students in Maths, Quantitative Business Analysis, Accounting and Statistics.
Projects
Superstition Wilderness 2010 - 2019
Rockfest, Mineralogical Society of Arizona 1997 - 2004
Coors Project, El Maya Restaurant 1987
References
SKILLS
Microsoft Office Suite
CRM Software
Design 2020
Architectural Design
Estimation Software: Simsol Exactimate, CCC One, Mitchell
Business Management and Development, Area Marketing, Personnel Management
Operations Management
AWARDS
Mineralogical Society of Arizona: Hall of Fame, Past-President 1996, 1997, 2003, 2004, 2006
Languages
English, professional level
Spanish, conversational basic
JoAnne Harris 303-***-****
Matt Schuldt 760-***-****
Steve Iles 623-***-****
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