Deyra Martinez

*** ******* ******

Sun Prairie, WI 53590

608-***-****

ad1jtf@r.postjobfree.com

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Well-rounded multitasker with skills in time management, team oversight and food quality procedures.

Skills

● Strong communication skills to effectively interact with customers and colleagues.

● Strong organizational and time-management skills to prioritize tasks and meet deadlines.

● Ability to work well in a team environment, collaborating with colleagues to achieve common goals.

● Demonstrates problem-solving skills to resolve customer complaints and issues effectively.

● Flexibility and adaptability to work in a fast-paced and constantly changing retail environment.

● Customer service orientation and the ability to build positive relationships with customers for repeat business.

● Fluent in Spanish, with excellent written and verbal communication skills.

● Ability to work efficiently under pressure and handle multiple tasks simultaneously. Experience

September 2023 - Present

Parlor Doughnuts, Wenztville, MO - Kitchen/BOH

● In charge of baking and preparing specialty foods such as keto, vegan, gluten-free cafe pastries and açaí bowls were made according to company guidelines.

● Worked BOH, more specifically Hot prep, in charge of preparing, making and serving ‘hot food’ cafe items.

● Monitored cooking completion times and maintained an atmosphere of enthusiastic customer service to make sure foods were made in a quick and timely manner.

● Made sure that the workstation was kept clean and organized such as keeping foods items stocked, dishes washed and floors cleaned.

2

May 2023 - July 2023

Vamos Media, Bridgeton, MO - Content Creator

● Responsible for creating social media content for specific Chick-fil-A locations.

● Identified social media trends in order to promote stores sales and marketing.

● Used Photography and Videography in order to edit, export and post content.

● Interactive with clients in order to maintain a positive and healthy relationship. April 2022 - June 2023

Crumbl Cookies, Cottilville, MO - Dough Maker

● Used POS system and cash register to receive payments by cash, checks, credit card and voucher.

● Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

● Identified needs of customers promptly and efficiently.

● Understood and followed oral and written directions. August 2021 - April 2022

New Perspective Senior Living, Sun Prairie, WI- Server

● Provided exceptional service to high volume of daily customers.

● Greeted customers, answered questions and recommended specials to increase profits.

● Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

● Trained new employees on restaurant procedures and plating techniques. May 2021 - August 2021

Subway, Sun Prairie, WI - Sandwich Artist

● Kept customer and food preparation areas clean and well-organized.

● Operated the cash register to accept cash or credit card payment and issue receipt for transaction.

● Delivered superior customer service focused on quality and meeting customer needs. Education

May 2022

Sun Prairie East High School, Sun Prairie, WI - High School Diploma August 2022

Urshan College School of Theology, Wenztville, Mo - Undergraduate 3

Awards

● Cardinal Award for Academic Achievement 2nd Quarter 2018

● Freshman Year 2019 Honor Roll

● Sophomore Year 2020 Honor Roll

● Junior Year 2021 Honor Roll

● Senior Year 2022 Honor Roll (Graduated with 4.0 GPA)

● Freshman Year of College 1st & 2nd Semester President's list (4.0 GPA)

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