*:**

a

ann all LTE

@ my.indeed.com

for the collection team. Handled all court loss claims and

bankruptcy cases.

Dispatched and completed work orders for all pick ups.

was offered a great position working from home and left

on good terms with Zebulon Finance

CEO: Ken Davis Zebulon Finance

Going forward please allow me to stress the importance of

customer service.

In almost any organization, the service is only as good as

the systems that support it.

Knowing how to break down the customer journey and

prepare to deliver service excellence at each point along

the way is a crucial skill to have (or to hire). Being able to

strategically prepare takes a mixture of experience and

creativity; one must imagine what might be based on what

has been before, then craft a strategy to prepare for it.

also believe in today's digitally distracted world, listening

is becoming an increasingly rare skill. Of course, people

speak at different speeds - some take longer to get to

the point and some never get to a point at all. But if they

are your customer, they deserve not only to be heard but

to be

paid attention to.

Great customer service is all about problem solving -

even when there is not a problem to solve. Finding the

glitches in your customer experience and the ways to

patch them is an example of proactive problem solving.

Last but certainly not least CSR should certainly have a

awesome personality.

Thank Youl!

Education @®

Diploma + U

Bunn High School

August 1974 to June 1977

—— EE qe

Ckille

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