Quality Assurance Continuous Improvement
Resume:
Senior Executive
Expert in organizing and creating order through the application of simple and controlled productive processes, ensuring work team comprehension, guiding them towards compliance with product specifications, maintaining and increasing customer loyalty. Strong driver in installation projects of high performance equipment and variable speeds in production lines.
Successful promoter of a continuous improvement approach within work teams based on clear and ambitious goals.
Visionary leader ensuring that work teams and stakeholders become the best versión ofthemselves in their profesional practices, obtaining the best results and favorably impacting to customers, employees and shareholders.
Measures of Success
Led an enthusiastic work team to maintain Quality and Production operation efficiency above 90% for three consecutive years, based in Continuous Improvement programs. Successful results in start- up projects for machinery and production equipment installations, reducing production time (60%), operation cost (35%) and safety issues (Cero incidents). Updated co- packer best work practices by modernizing their Quality Manual, obtaining significant improvements in communication, activity reporting, costs and compliance with product specifications.
Saved US$1,000,000 by modifying a packaging element for the lead product. Areas of Experience
Development and Implementation of Continuous Improvement Process • Quality Assurance Management • Project Management • Equipment and machinery installation projects based on CQV system • Food Safety Management • Team Leadership • Internal and External Auditing • Global interaction with Production, R&D, Packaging, Supply Chain, Finance, HR, Logistics • Implementation of International Standards such as ISO 9001, ISO 14,000, ISO 22,000, TS 17025,HACCP, SQF, GMP, GLP • Implementation of Quality tools (Kaizen, Gemba, TPM, SPC, Lean Six Sigma, 8D) Professional Experience
Sonoco • Hillview, KY • 2022 – 2023
Quality Assurance Contractor
• Organize Quality Assurance activities in the production areas.
• Develop flow charts and SOP, WI for the three main production areas.
• Leader in Product Qualification projects in Bricks, Gel and PUR lines.
• Coordinate external audits and lead CAPA tracking.
• Coordinate Layered Audits and follow up on corrective actions.
• Follow up CAR s, ICAR s and SCAR s
Brown Forman Co. • Louisville, KY • 2014 — 2021
Quality Assurance Senior Manager
• Developed and implemented the CQV system to manage 4 projects in equipment and machinery installation for the whiskey and tequila industry.
• Enforced Global Quality Assurance policies, supporting the plants in their application and maintenance.
• Led the internal auditing system with entire organization.
• Established new internal auditing approach, in response to innovations in the Quality system.
• Participated in product development via FMEA (Failure Mode and Effect Analysis). Eduardo Mendoza
Fisherville, KY
**********@*****.***
Languages
• Spanish – Native
proficiency
• English – Professional
working proficiency
Education
Bachelor of Science.
Industrial Engineering.
ITESO. Mexico
2
• Resolved customer complaints, extending the root cause research to include stakeholders (R&D, Packaging, Quality Control, Finance, ESH)
• Established internal controls at the corporate level such as quality costs, customer complaints, root cause, and corrective and preventive actions (RCCA- CAPA), and material discrepancy reports
(MDR).
Casa Herradura • Amatitán, Jalisco. Mexico • 2003 — 2014 This company was acquired by Brown- Forman in 2007. Quality Manager
• Managed Quality Assurance throughout the entire tequila production process.
• Supervised Quality Control operations in the field, monitoring the land selection process up to the agave harvest, providing feedback to stakeholders based on the Technology Packet guidelines.
• Managed one sensory and four physicochemical laboratories, controlling the quality of raw materials, in- process product and finished product. Participated in the implementation of TS 17025 and GLP.
• Worked with tequila- related agencies in Mexico such as CRT (Tequila Regulatory Council), SSA
(Ministry of Health), ema (Mexican Accreditation Entity).
• Achieved 60% reduction in customer complaints by improving communications and implementing immediate corrective measures for errors classified as Top 5. OPEN CONSULTING • Guadalajara, Jalisco. Mexico • 1997 — 2003 CEO — Partner — Consultant
• Assisted more tan 15 companies from different sectors to implement the ISO 9001 Standard.
• Taught more tan 20 ISO 9001 Standard courses with more tan 600 participants.
• Conducted 50 ISO 9001 audits in more tan 14 companies from different sectors. MEMOMEDIA • Guadalajara, Jalisco. Mexico • 1992 — 1997 Operations Manager
• Managed comercial operations.
• Established a total quality management system with savings of 37% in operating costs, 80% in inventory preparation time and 50% in the delivery time of products to the customers. OPEN CONSULTING • Guadalajara, Jalisco. Mexico • 1991 — 1992 CEO — Partner — Consultant
• Provided ISO- 9001 consultancy services to four companies from different sectors, leading one of them to the ISO- 9001certification.
VITRO • Guadalajara, Jalisco. Mexico • 1983 — 1991 Client Technical Services, Head of Quality Control, Head of Inspection and Packaging and Area Engineer.
• Engineering development and successful installation of the bottling line for generic bottles end to end.
• Developed and implemented a maintenance system for the bottle manufacturing machine shop, achieving a 40% reduction in downtime.
• Achieved a 100% increase in the efficiency of the bottle packaging process through the analysis of feasibility, costs and environmental impact in the automation of bottle packaging, also reducing the cost of labor by 60%.
• Increased the efficiency of the Quality Laboratory by 40% by detecting unnecessary tests.
• Led the implementation of Safety and Hygiene systems, reducing more tan 90% of serious injuries among the inspection and packaging staff.
• Helped achieve the implementation of TQM throughout the plant in a record time of three years.
• Supported the implementation of SPC in Production areas, favorably increasing efficiency from 68% to 91%, and sustaining it for three consecutive years. 1
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