Customer Service Home Agent
Resume:
Portland, OR. *****
ad1jr1@r.postjobfree.com
Woyvnee L. Gray
Professional Summary
Experienced Customer Work At Home Agent who is able to create an efficient work environment based on the company’s work at home guidelines. Maintaining high levels of customer service and being adaptable to a given situation. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust and locate resources for problem resolution and design best-option solutions.
SKILLS
Over 20 years of writing experience
9 years’ experience working from home 100% of the time
Able to multi-task on a regular basis
Independent worker who does not need supervision
Able to learn new products or procedures quickly
Strategic-relationship and partnership-building
listen attentively, solve problems creatively
Software skills and desktop applications to complete business tasks and projects
Work History
HSN - Work at Home Agent
2014 - 2019
Answered incoming calls placing orders
Engaged in customer service activities
Amazon - Work at Home Agent
2010 - 2014
Handled customer questions
Engaged in customer service activities
Routed online orders
Inbound customer complaint and Outbound follow up calls
State of Oregon Aging and Disability, Clackamas and Multnomah County - In home Nurses Aide
1997-2010
Took care patients personal daily needs
Assisted with Dr.’s appointments
Assisted RN’s
Burns Brothers, Wilsonville, OR. - Cashier
July 1993 - August 1997
Fuel Sale
ODOT Load Weights
Issued ComChecks
Woodburn Care Center Woodburn, OR. — Nurses Asst
December 1998 - April 1993
Assisted With Wake Ups
Assisted In Diningroom and Kitchen
Morning and Afternoon Vitals
Charting
Education
Molalla Union High School 1989-1993
Clackamas Community College 1992-1993
Creative writing
Columbia College of Business 1993-1996
Certificate in Customer Relations Fundamentales in Customer Service
Business Computer User Certificate
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