Taunya Deneen Cook

**** ******** ** **** ****, MD 20745 Cell: 240-***-**** Email: ad1jpz@r.postjobfree.com Professional Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments, exceptional telephone etiquette and computer aptitude ensuring there is always customer satisfaction.

Skills

Excellent at prioritizing work and meeting deadlines Strong verbal and written communication skills Solve problems efficiently and quickly Detail oriented Great customer service experience Microsoft Office, typing and transcribing Experience

Receptionist

Land L Auto Shop, Washington DC 2010 to Present

Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Communicated with venders regarding back orders, future inventory and special orders.

Developed reputation as an efficient service provider with high levels of accuracy.

Scan invoices into the CCC operating system.

Unit Secretary

Doctors Hospital, Lanham, MD April 2006 to July 2008

Inputted doctor’s orders, as well as vital signs.

Scheduled test and appointments for residents.

Verified Medicare Medicaid eligibility.

Updated forms, answered phone calls and residents call light.

Assisted with taking Residents to different group sessions. Food Server

Doctors Hospital, Lanham, MD Jan 2005 to April 2006

Prepared food according to the predefined recipes.

Responsible for keeping the work area neat, clean and organized and stock kitchen items properly.

Prepared a variety of food as ordered and assemble food on tray.

Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Administrative Assistant

Verizon, Washington, DC Sept 1997 to Jan 2001

● Processed payroll for a staff of 35.

● Processed expense vouchers.

●Scheduled conference calls and meetings. Assisted with confer4ence/event planning and execution.

●Maintain electronic and physical files.

●Assist with conference/event planning and execution. Education

Sept 1979 to June 1982

Washington Lee High School- Diploma

Awards

Award at Verizon for most polite and understanding.