Spare Parts Sales Customer

DEEPAK DOGRA

Date of birth: **/**/**** Nationality: Indian Phone number: +125********) (Home) Email address: ************@*****.*** Address: Janipur Housing Colony, Janipur, Jammu, JAMMU & KASHMIR, India (Home) About me:

WELL QUALIFIED & EXPERIENCED MANAGER in Sales/Customer Services (15+ years) looking for better opportunity Overseas. Enriched experience in marketing of high valued products in Defense sector & other govt. dept. like Police forces. Responsible for Sales & service of specialized bullet proof vehicles. 08/2022 – CURRENT India

REGIONAL SALE MANAGER -- ASKA EQUIPMENTS PVT. LTD. Job Responsibilities :

Responsible for North region of India for generating business (Sales of Products & after sale support) Liaising with Departments for release of Funds of Products, Spare & service. Organizing display/demonstration of Products to senior officers in Govt departments. Interaction with Dealership for generation of New Sales & Spare parts. To assists and provide training to Operators for all equipment. Creating quotation/orders on the bases of recommendation or requirements of products. Analysis the products failures, taking decisions on repair/replacing the effected component. Preparing the products performing reports, customer complaint report and warranty notes. Establish & maintain a good working relationship with customers to encourage the repeat business. Based on the defects attributable to the manufacturing/design issue forward inputs for changes/ upgradation.

Suggest best possible upgrades based on the customer requirements and field conditions. 06/2012 – 07/2022 New Delhi, India

DEPUTY MANAGER -- MAHINDRA DEFENCE SYSTEMS LIMITED Job Responsibilities :

Responsible for generating Business in Northern India. Liaising with Departments for release of Funds of supply orders of specialized vehicles, spare & repairs. Organizing display/demonstration of vehicles to senior officers in Govt departments. Interaction with Dealership for generation of Sales, Spare parts. To assists and provide training to Operators/Drivers for Vehicle as well as equipments. Provide training to Mechanic on maintainence, servicing and diagnosis of defects in customer vehicles, dealer workshop excepts of MDSL products.

Creating repair orders based on technician notes and findings and presents the recommended repair to the customer and explains the benefit of each recommended repair. Analysis the products failures, taking decisions on repair/replacing the effected component. Preparing the products performing reports, customer complaint report and warranty notes. Communicating with Customer before issues arise and get involved in escalated customer issues. Solving customer in convinces complaints, mis-understanding fairly and quickly. Establish & maintain a good working relationship with customers to encourage the repeat business. Based on the defects attributable to the manufacturing/design issue forward inputs for changes/ upgradation.

10/2010 – 05/2012 India

SERVICE MANAGER -- SHUHUL AUTOMOBILES PVT. LTD.

Job Responsibilities :

Supervised the Service team on floor workshop for the maintenance, repair and overhaul of the vehicle. Supervised the PDI team on present ability of the vehicle. To trouble shoots problems in vehicle.

Responsible for generating Workshop revenue.

WORK EXPERIENCE

Reports failure analysis findings, root cause issues and recommended and corrective action. Co-ordinate with the service team for routine issues related to Workshop. Training of State transport workshop's mechanic for maintaining good healthy relationship for business. Training organize at workshop from Different OEM's on schedule time. Warranty report analysis & uploading claims on company Portal for further clearance of accounts. Vehicle service report record & warranty record checking by DMS. To attend the break down issue along with the technical team at site location. Spare parts order & maintaining Stock according to the requirements of Workshop. Additionally generate the business through Accidental Job. 10/2006 – 09/2010 Jammu, J & K, India

ASST SERVICE MANAGER & WARRANTY MANAGER -- CHOWDHARY MOTORS PVT LTD

(MAHINDRA & MAHINDRA DEALER)

Job Responsibilities :

Supervised the Service team on floor workshop for the maintenance, repair and overhaul of the vehicle. Supervised the PDI team on present ability of the vehicle. Vehicle service report record & warranty record checking by AGN Reports failure analysis findings, root cause issues and recommended and corrective action. Co-ordinate with the service team for routine issues related to Workshop. Training organizes at workshop from Different OEM's on schedule time. Warranty report analysis & uploading claims on company's Portal for further clearance of accounts 2008 Chandigarh, India

TRAINING ON DEALER MANAGEMENT SYSTEM (DMS) -- MAHINDRA & MAHINDRA 2006 Uttar Pradesh, India

MASTER OF BUSINESS ADMINISTRATION -- SAM HIGGINBOTTOM UNIVERSITY Address Uttar Pradesh, India

2004 JAMMU & KASHMIR, India

BACHELOR IN SCIENCE -- JAMMU UNIVERSITY

Address JAMMU & KASHMIR, India

2001 J&K, India

12TH -- J&K State Board of School Education

Address J&K, India

1999 J&K, India

10TH -- J&K State Board of School Education

Address J&K, India

Mother tongue(s): HINDI

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken

production

Spoken

interaction

ENGLISH C1 C1 C1 C1 C1

EDUCATION AND TRAINING

LANGUAGE SKILLS

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user MS Office Internet & Social Media Zoom Payment Apps Achievements : Awarded for accepting "No limit in service". Company : Mahindra Defence system ltd

Year : 2018

Awarded for "Achieving Highest sales (Spare parts)" Company : Mahindra Defence System ltd

Year : 2018

Granted Promotions, TWICE, during 06 yrs of service. Hardworking & Responsible

Time Management

Leadership & Team work

Excellent Communication skills

Coordination skills

Problem solving skills

Analytical skills

Able to perform under pressure

Covid-19 Details

VACCINE NAME : COVISHIELD

1st DOSE : 02-08-2021

2nd DOSE : 27-10-2021

Precaution Dose : 09-08-2022

WILL BE SUBMITTED, ON REQUEST

INDIA

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ADDITIONAL INFORMATION

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ORGANISATIONAL SKILLS

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