Asma Zahid

Career Objective

●To be an integral part of a team contributing with knowledge, dedication, commitment and innovation for the progress of the organization and personal growth by utilization of mental and physical capabilities with available resources.

Interest & Strengths

●Strong verbal and written communication skills.

●Self-motivated and competitive with strong organizational and interpersonal skills.

●Ability to work in challenging environment.

●Ability to work in shifts

Experience

1.Currently working in Faysal Bank as a Relationship Manager.

2.MCB Bank LTD as General Banking Officer. (2014-2021)

3.CMPak (Zong - CCLHR) as a CSO. (2012 – 2014)

4.OVEXTECH (an outsourced project of Haier Pakistan) as CRO. (2011-2012)

Relationship Manager:

Major Responsibilities & Achievements:

Deposit Generation Through New Accounts and Deepening

Handling the portfolio of 200 Million along with 1200 accounts

Account Opening

●Product offering:

CASA

Credit Cards

Car Loan

Home Finance

Wealth Management

Banca Assurance

Responsibilities: (As General Banking Officer - Service)

To greet all customers walking in the branch. Interacting with them at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.

●To assist BM in implementation of Service Management Program of the bank and liaise / coordinate with Service Quality Department to support entire branch in meeting service related targets.

●Handling customer queries about products & services and assisting / guiding them for effective service delivery from branch counters. To manage customer complaints in line with applicable SOPs and regulatory requirements.

●To continuously engage with entire branch staff for creating awareness about service protocols, sharing SQ reports to improve on weak areas and conduct regular health check for maintaining branch ambience / cleanliness up to the mark.

ACHIEVEMENTS: TILL NOW

Employee of the Month in FAYSAL BANK

Employee of the Year in MCB (2019,2020)

●Employee of the Month in MCB (2018)

●Star of the Month in MCB (2018,2019,2020)

●Employee of the year in ZONG Contact center

Education

●MBA Executive in Marketing ( Punjab University)

●Graduation with Bcom from Punjab College Lahore.

●Intermediate with Computer Science (Lahore Board).

●Matriculation with computer science (Lahore Board).

Professional Trainings/Workshops

●Stress Management (Training)

●Unfold the true potential (Training)

●Email etiquette (Training)

●Get Ready for Next level (Training)

●3 months diploma of MS Office and Internet.

●3 months diploma of English language

Computer Tools/Skills

●Proficient in all MS applications and fairly familiar with other software’s.

●Advanced user of internet.

●Cross Functional Working.

●Team Player.

Personal Profile

Father Name

Gender

Date of Birth

Zahid Mahmood

Female

10th May, 1994

Nationality

Pakistani

CNIC No.

Religion

Languages

35201-3579010-4 (Passport # will be provided on demand)

Islam

English, Urdu, Punjabi

Reference

References are available upon request.

Address: Tajbagh Harbanspura Lahore

Contact No. 0092-314-***-****

Email: ad1jpu@r.postjobfree.com

Contact this candidate