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Business Development Customer Experience

Location:
Weston, FL, 33326
Posted:
November 29, 2023

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Resume:

BUSINESS DEVELOPMENT

Owner/Business Consultant ELM INTERNATIONAL 2020 – Current REMOTE

MANAGEMENT AND DEALERSHIP

WESTERN GOLD FIELDS GP MINING OPERATION ABUJA / NIGERIA STRATA AFRICA MINING EXPLORATION GHANA / SOUTH AFRICA GLOBAL METAL MINING OPERATION YEREVAN / ARMENIA

COSTEX CORPORATION CATERPILLAR SPARE PARTS MIAMI / USA Monitoring Customer Experience metrics and developing customer oriented culture, communicating with factories on appropriate issues and solutions, driving service capacity growth on the territory through improving staff recruitment, retention and efficiency, developing channel partner's service management/profitability capabilities by monitoring Aftermarket Sales KPIs and Goals setting, increasing dealers loyalty centralized and connected support capabilities

PROCUREMENT AND BUSINESS DEVELOPMENT

OLEATECH FOOD EXPORT MOROCCO/QATAR

MUSTANG FOOD BROKER Miami/ USA

SYSCO #54 on Fortune 500 FOOD SERVICE MIAMI / USA

Identifying the needs of customers and prospects, assembling a product mix to deliver solutions and helping achieve business objectives, prioritize Specialty/Import opportunities and performing research on product certifications, product services information, special offers and/or specialty company promotions, engaging and managing relationships with Moroccan producers, specialty & export segment manufacturers, and the brokers community.

ON SITE WORK EXPERIENCE

Business Dev;/Sales Director COSTEX 2008–2020 Miami, FL USA CATERPILLAR replacement parts for Earth moving Equipment with $100M in revenue

Travelled extensively to comprehend the markets trend/competition, evaluate the potential’s profiles and their financial capacities ; leading to better and additional dealer accounts, resulting in 16% increase in revenue in the EMEA

Developed a data driven approach to tracking, and automating business processes, saving over 45 hours of manual work each month

As part of a diversification strategy, I led, developed and executed a marketing and sales action plans for new product ranges for the mining fields, worth $5M+ in revenue within 2 years

Drove over $2.2M in expansion revenue for existing accounts by building relationship with dealers and the mining operators to streamline services and identify new areas of distribution expansion.

Collaborated with foreign country agencies and local governments to comply with local rules and regulations. Registered products and participated to bids/tenders; furthermore expanding business to new untapped markets. Sales Director MAINETTI 2002–2007 Casablanca Morocco 1st hanger producer with over 40 production units worldwide

Launched the first branch in Africa/Morocco, where I started and conducted the business from company legal documents business registration, warehouse leasing, import of manufacturing equipment, and managing sub-contract production with a third party, to hiring over 30 employees for administration, sales and logistic departments

Managed a sales team of 8 coordinators, establishing tasks, deadlines and sales targets that were exceeded by all staffmembers during the first 2 years,

In 2004 the company finalizeda join venture with a local producer

Due to high labour cost in Europe, I contributed to closing sister’s companies in France and Spain and outsourced their production capacity to Morocco, which reduced our operation cost and improved production volume by 60% and resulted in an increase margin of 18%.

AccountManager SHEM’S PUBLICITE 2000–2002 CasablancaMorocco OfficeCommunicationManager COFIMAGGroup 1994–1998 CasablancaMorocco OperationManager LIGHT NIGHTFILMPROD 1990–1994Genève/Switzerland FundraisingCoordinator TERREDESHOMMESNGO 1987–1990 Lausanne/Switzerland EDUCATION

Bachelor Commerce & Industry

University of Geneva UNIGE (CH)

1984 - 1987 Geneva Switzerland

Columbia Business School NY

International Trade & Regulations

2003 New York USA

SKILLS

Management & Leadership

Project Management

Budgets & reports

Tactful Communicator

Proactive – Problem Solving

Risk Management

Critical Thinking

Strategic Planning

Sales & Marketing Strategy A to Z

Generating and submitting

RFPs/Tenders

Negotiation & influence

Organization & attendance of

networking & Industry events

Foreign Government Agencies

Compliances

LANGUAGES

English, French and Arabic

Fluent in spoken and Written

EXTENSIVE TRAVELER 70%

Strong Multi-cultural skills

Extensive business trips (75%) with

proven business achievement and

agreement closure in over 30+ Countries

in the EMEA, Caucasus and South Asia,

generating high level of committed

dealers agreements with important

investments.

DUAL CITIZENSHIP

Moroccan & American

Lalla Marieme ELM

Senior Consultant

International Business

Development EMEA

ad1jog@r.postjobfree.com

+212-*********

linkedin.com/in/marieme-elm-

8a5a2319



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