T. Shanmuga Rajan

B - **, House No *** First Floor, Kendrya Vihar,

Phase - II, Sriram Nagar, Paruthipattu, Avadi,

Chennai - 600071, Cell: 094********

Email: ad1jnx@r.postjobfree.com

OBJECTIVE

Seeking a position in Retail Management / Brand Management / Business Development / Sales & Marketing in a prestigious organization that provides an opportunity to not only learn but also develop my leadership and interpersonal skills to the utmost. PROFILE

18+ years of experience in business development, retail & brand management, sales & marketing and Customer Service in UAE & India.

Hold a M.B.A (Marketing) and Bachelor Degree in Arts & highly proficient in MS Office Applications.

Worked for reputed brands like Ramraj Cotton, Rivoli, Lacoste, Lifestyle in & well experienced in retail & brand management.

Have excellent sales & marketing, customer service, public relations & influencing skills.

Strong analytical skills and Communication skills.

Quick learner and high level of adoption to new systems.

Entrepreneurial drive, strong work ethics and practitioner of the team player approach.

Well organized, detail oriented & willingness to assist others.

Ability to plan, organize, and reliably complete projects with minimal or no supervision.

Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.

Experience in offering training & feedback to colleagues and ensure that there is a high level of customer service at all times and refer customers to colleagues for Technical advice. WORK HISTORY

Retail Manager,M/s. Reliance Retail Ltd

Retail Manager,M/s. Stories Global Home Concepts (Zeit Impenx Pvt.Ltd) Chennai (India)( 2018-2018)

Retail Manager,M/s. Hi-Style India Pvt.Ltd, Chennai (India) (2016 – 2018) Showroom Manager, M/s. RamRaj Cotton, Chennai (India) (2011 – 2015) Showroom Manager, M/s. Pommys Garments (India) Pvt.Ltd. (2010 – 2011) Senior Sales Executive, M/s. Rivoli Group, Dubai, UAE (2005 – 2010) Senior Showroom Executive, M/s. Lacoste Delhi, India (2004 – 2005) Sales Advisor, M/s. Marks & Spencer Delhi, India (2003 – 2004) Customer Service Representative, Lifestyle, Delhi, India (2002 – 2003) Business Development / Sales & Marketing

Handle sales operations with a view to achieve organizational objectives.

Create new corporate relationship & achieved the corporate accounts targets.

Identify & network with ---prospective clients, generate business from existing accounts and achieve profitability & increased sales growth.

Handle business and product development.

Maintain the existing clients.

Manage product image & undertake direct as well as telemarketing.

Coordinate with other sales & marketing personnel in issues pertaining to sales promotions, public relations etc.

Analyze market trends; monitored competitors’ activities and provide valuable inputs for product enhancements & fine-tune sales & marketing activities.

Coordinated with clients & the organization and acted as good will ambassador.

Develop, motivate and guide sales team and individuals toward successful outcomes and attainment of business objectives.

Prepare & submit MIS Reports to Management on sales activities.

Communicated all sales activities to Sales Manager so as to ensure maximum operational efficiency & total customer satisfaction.

Receive & redress customer grievances.

Responsible for after sales activities; ensured that the customer service is at its best.

Answer questions and solve problems for clients by listening, collecting data, and securing answers.

Resolve client requests and questions promptly, courteously, and professionally.

Complete required reports and records accurately and promptly.

Attends meetings and training classes that may be held periodically. Retail & Brand Management

Administered the portfolio of brands & maintenance branch accounts.

Responsible for managing showroom operations, procedures, activities and assigned operating budgets.

Identify merchandising needs and ensure proper display, stocking, etc.

Inventory control (apply FIFO, guarantee proper check in, check out & storage conditions).

Manage all administrative work: attendance, leaves, weekly reports, feedback forms, etc.

Coordinate with the Area Manager to comply to the monthly targets.

Monitor / handle cash & credit sales, deposits and avoid any discrepancies.

Ensure proper communication flow as per guidelines / manual.

Participate in year-end inventory and cycle.

Assure smooth shop opening, closing.

Regular Inspecting product to certify suitability.

Assesses the store’s manpower requirements during slow, normal and peak seasons, compiling rosters and staffing accordingly.

Manages day-to-day staff issues to guarantee a healthy atmosphere and good teamwork Manage and direct all personnel with regard to duty, appearance, etc.

Demonstrate perfect product knowledge and seek regular updates.

Offer feedback & training to staff to improve showroom staff performance.

Ensure staff motivation and regular evaluation for steady improvement.

Coordinate special events in the showroom.

ACHIEVEMENTS

Received letter of appreciation from Marks & Spencer.

First member to join in store operations in Marks & Spencer.

Developing and implementing various sales promotion schemes. TRAINING PROGRAMS

o Brand Awareness

o Customer Relationship Management

o Time Management

o Facilities Management

o Health, Safety & Security Management

o Design & Delivery of In-store Training Sessions

ACADEMIC HISTORY

M.B.A. Marketing (2013)

Annamalai University India

BACHELOR of Arts (2000)

Delhi University, Sri Venkateswara College India

1 year Professional software Course (Impact)

Software solution Integrated (SSI), India

TECHNICAL SKILLS

Application Software: Microsoft Office

Others: Internet & Email

PERSONAL DETAILS

S 2857534

Date of Birth : 25.01.1977

Nationality : Indian

Passport No : S 2857534

Marital Status : Married

Languages Known : English, Tamil, Hindi, & Malayalam Driving Licence : Valid Driving Licence in UAE

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