Customer Service Sales Associate
Resume:
STEPHAN PELERIN
SKILLS
• Account and Territory Management
• Direct Sales Expertise
• Consultative Selling Techniques
• Recruiting and Hiring
• Customer service
Strong experience in team
collaboration
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Hardworking and driven sales management professional with many years of experience in retail. Equipped to revitalize sales operations and maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with strong team building principles and diligent approach to overseeing the success of sales teams. Strong rapport building and communication skills with customers which helps maintain confidence in service being provided. Aiming to use these strengths to contribute to a teams success, while also developing new skills and growing as a professional. WORK HISTORY
July 2017 - October 2022
Associate Sales Manager R&R Marketing Consultants, The Bronx, NY July 2014 - June 2017
Team Lead Sales Associate Kiwi Energy, New York, NY August 2013 - June 2014
Retail Sales Associate Corningware Corelle & More, Carle Place, NY August 2010 - May 2012
Retail Sales Associate RadioShack, Jamaica, NY
• Took part in interview and hiring process of new sales associates
• Managed Teams of up to 30 sales associates
Trained staff on various marketing strategies and services as well as coaching employees in successful selling methods
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Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
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• Surveyed and managed location zones for optimal door-to-door sales. Provided service via door-to-door sales and presented solutions in solar and alternative energy to residential clients.
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Focused on delivering exceptional customer service to foster client loyalty and satisfaction.
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Trained new employees on customer service, money handling and organizing strategies.
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• Monitored sales team performance and provided constructive feedback. Greeted customers and helped with product questions, selections, and purchases.
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Stocked merchandise, clearly labeling items, and arranging according to size or color.
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Offered each customer top-notch, personal service to boost sales and customer satisfaction.
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Developed sales strategies for collaborating with small businesses in wholesale markets in order to complete larger sales.
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Built customer loyalty and retention by delivering excellent shopping experiences.
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Greeted customers and helped with product questions, selections, and purchases.
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CONTACT
Wappingers Falls, United States
12590
**********@*****.***
Stocked merchandise, clearly labeling items, and arranging according to size or color.
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Listened to customer needs and desires to identify and recommend optimal products.
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• Managed efficient cash register operations.
Specialized in Mobile devices and cell phone plans, building relationships with customers in order to find service plans that fulfilled various needs.
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EDUCATION
Business Administration
St. Johns University, Jamaica, NY
June 2005
High School Diploma
Jamaica High School, Jamaica, NY
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