Customer Experience Senior Analyst
Resume:
Work History
Customer Experience
Specialist
Raj Bakshi
Contact
Address
Bangalore, India 560092
Phone
************@*****.***
https://www.linkedin.com
/in/raj-bakshi-9b286386/
WWW
https://bold.pro/my/raj-
bakshi/539
Skills
Technical Skills
Operating Systems
Windows7,8,10
Languages Java
Databases SQL
Tools/Packages Java 1.6,
Oracle ATG 11.2
Other Skills
Domain Skills Oracle ATG,
Years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs.
Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over 7 years of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines.
Strategic Senior Analyst tackles complex projects, lead a team of up to 7 and manage constant change through innovation. Committed to identifying proactive and reactive improvement opportunities, Fluency in English,Hindi,Kannada.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Senior Analyst-Technical
Schneider Electric India Pvt Ltd, Bangalore
7 years
7 months
Discovered root causes of problems and
identified appropriate solutions.
Optimized core processes to improve business
performance and operational agility.
Guided acquisition process to capture projected
cost and revenue synergies and move combined
organization forward.
Queried databases for information needed for
report processing.
Recommended process improvements to
continually identify, analyze and fix constraints
and challenges.
Conducted system analysis and implementation
to maintain and improve Customer Experience
Oracle ATG primary functionalities, SDL Content
2015-07 -
Current
Certified SnapLogic
Functional Skills Schneider
Portal handling, developing,
Global Support Lead
Process Skills Global
Customer Support
Management Skills Team
and Resource Handling
Soft Skills Communication
skills, Creative problem
solving, Time management,
Teamwork, Leadership.
Problem-Solving
Interpersonal
Communication
Dependable and
Responsible
Written Communication
Self-Motivated
Organization and Time
Management
Decision-Making
Good Telephone Etiquette
Planning and Coordination
Critical Thinking
Training and Development
Teambuilding
Multitasking Abilities
Attention to Detail
Analytical and Critical
Thinking
Management, Schneider Electric Website overall
functionalities, Exchange Platform project (SE)
with 1year of experience on Java, Currently
handling Customer Voice[Medallia] CS&Q
Project being a Global Support Lead and
interacts with Global Customers, Stakeholders to
know their issue & requests and ease them with
best service support
Customer Voice Project currently in Schneider
Electric where to trigger a survey to real-time
customers and serve them better, sorry BEST!
Extensively worked on: Exchange Platform
https://exchange.se.com/ Support Lead globally
and launched the Paltform in France_Paris,
project solely along with other modules of
Schneider Electric and expertise in Java,XML,SQL
Oracle ATG, SDL, BMC Remedy Tool, bFO,
Industry Domain : Customer Relationhip
Environment : Customer Service
Role / Responsibilities : Ability to handle pressure, Excellent in communication
Key Deliverables : Serve Customer and make
them feel King _Queen
Customer Support Team Lead
ITC Infotech [FTC to Schneider Electric], Bangalore Project Role(s) Played No: 2
Of Years & Months: 2015-2017
Onsite France Exchange [Global Support Lead]
https://exchange.se.com/ 2months
Offshore,, Application Support Lead, 2years
Projects: Web Machine, Support L2, Technology /
Environment, Customer / Stakeholders Support
Key Deliverables : UI & Profile Management,
Customization
Brief Description of Project: Online applications
like SDL, PES for global market providing
Customers a good experience on Website
Identified trends in client requests and helped
management get ahead of ongoing problems.
Recognized escalation needs and connected
customers with advanced support staff.
2015-07 -
2017-07
Marketing Analyst
Sri Vinayaka Enterprises, Bangalore
2013-02 -
2015-02
Education
Certifications
Bowling
Initiated market research studies and analyzed
findings.
Monitored user behavior and lead generation.
Conducted trend forecasting and analysis.
Executed plans and initiatives to increase
efficiency.
Increased brand awareness through targeted
initiatives.
Reviewed marketing department's monthly
analysis of customer acquisition data and
campaign performance and made
recommendations for improvement.
MBA: Marketing
Sir M Visvesvaraya Institute of Technology -
Bangalore
Completed professional development in Six
Sigma
Elected Captain of Annual Events
Awarded Quiz Champion
2013-03 -
2015-06
Bachelor of Science: Fashion Design
Acharya Institutes - Bangalore
2011-01 -
2013-03
High School Diploma
Acharya Polytechnic - Bangalore
2008-03 -
2011-05
SSLC
Sri Vinayaka Vidya Kendra - Bangalore
1994-01 -
2005-09
Training / Certification Name Training / Certification Agency Duration Year
From To
SIX SIGMA GREEN BELT MSME 201*-****-****
A indoor game keeps me out of any stress.
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