Work History

Customer Experience

Specialist

Raj Bakshi

Contact

Address

Bangalore, India 560092

Phone

+91-990*******

E-mail

ad1jmx@r.postjobfree.com

LinkedIn

https://www.linkedin.com

/in/raj-bakshi-9b286386/

WWW

https://bold.pro/my/raj-

bakshi/539

Skills

Technical Skills

Operating Systems

Windows7,8,10

Languages Java

Databases SQL

Tools/Packages Java 1.6,

Oracle ATG 11.2

Other Skills

Domain Skills Oracle ATG,

Years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs.

Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over 7 years of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines.

Strategic Senior Analyst tackles complex projects, lead a team of up to 7 and manage constant change through innovation. Committed to identifying proactive and reactive improvement opportunities, Fluency in English,Hindi,Kannada.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Senior Analyst-Technical

Schneider Electric India Pvt Ltd, Bangalore

7 years

7 months

Discovered root causes of problems and

identified appropriate solutions.

Optimized core processes to improve business

performance and operational agility.

Guided acquisition process to capture projected

cost and revenue synergies and move combined

organization forward.

Queried databases for information needed for

report processing.

Recommended process improvements to

continually identify, analyze and fix constraints

and challenges.

Conducted system analysis and implementation

to maintain and improve Customer Experience

Oracle ATG primary functionalities, SDL Content

2015-07 -

Current

Certified SnapLogic

Functional Skills Schneider

Portal handling, developing,

Global Support Lead

Process Skills Global

Customer Support

Management Skills Team

and Resource Handling

Soft Skills Communication

skills, Creative problem

solving, Time management,

Teamwork, Leadership.

Problem-Solving

Interpersonal

Communication

Dependable and

Responsible

Written Communication

Self-Motivated

Organization and Time

Management

Decision-Making

Good Telephone Etiquette

Planning and Coordination

Critical Thinking

Training and Development

Teambuilding

Multitasking Abilities

Attention to Detail

Analytical and Critical

Thinking

Management, Schneider Electric Website overall

functionalities, Exchange Platform project (SE)

with 1year of experience on Java, Currently

handling Customer Voice[Medallia] CS&Q

Project being a Global Support Lead and

interacts with Global Customers, Stakeholders to

know their issue & requests and ease them with

best service support

Customer Voice Project currently in Schneider

Electric where to trigger a survey to real-time

customers and serve them better, sorry BEST!

Extensively worked on: Exchange Platform

https://exchange.se.com/ Support Lead globally

and launched the Paltform in France_Paris,

project solely along with other modules of

Schneider Electric and expertise in Java,XML,SQL

Oracle ATG, SDL, BMC Remedy Tool, bFO,

Industry Domain : Customer Relationhip

Environment : Customer Service

Role / Responsibilities : Ability to handle pressure, Excellent in communication

Key Deliverables : Serve Customer and make

them feel King _Queen

Customer Support Team Lead

ITC Infotech [FTC to Schneider Electric], Bangalore Project Role(s) Played No: 2

Of Years & Months: 2015-2017

Onsite France Exchange [Global Support Lead]

https://exchange.se.com/ 2months

Offshore,, Application Support Lead, 2years

Projects: Web Machine, Support L2, Technology /

Environment, Customer / Stakeholders Support

Key Deliverables : UI & Profile Management,

Customization

Brief Description of Project: Online applications

like SDL, PES for global market providing

Customers a good experience on Website

Identified trends in client requests and helped

management get ahead of ongoing problems.

Recognized escalation needs and connected

customers with advanced support staff.

2015-07 -

2017-07

Marketing Analyst

Sri Vinayaka Enterprises, Bangalore

2013-02 -

2015-02

Education

Certifications

Bowling

Initiated market research studies and analyzed

findings.

Monitored user behavior and lead generation.

Conducted trend forecasting and analysis.

Executed plans and initiatives to increase

efficiency.

Increased brand awareness through targeted

initiatives.

Reviewed marketing department's monthly

analysis of customer acquisition data and

campaign performance and made

recommendations for improvement.

MBA: Marketing

Sir M Visvesvaraya Institute of Technology -

Bangalore

Completed professional development in Six

Sigma

Elected Captain of Annual Events

Awarded Quiz Champion

2013-03 -

2015-06

Bachelor of Science: Fashion Design

Acharya Institutes - Bangalore

2011-01 -

2013-03

High School Diploma

Acharya Polytechnic - Bangalore

2008-03 -

2011-05

SSLC

Sri Vinayaka Vidya Kendra - Bangalore

1994-01 -

2005-09

Training / Certification Name Training / Certification Agency Duration Year

From To

SIX SIGMA GREEN BELT MSME 201*-****-****

A indoor game keeps me out of any stress.

Contact this candidate