Tammy Stanley

*** ******* *****

Mount Airy, NC *7030

336-***-****

Objective: DL Loan Processor I

A position that will utilize my skills in Customer Service, Leadership, Information Technology, Documentation Review, Research, and online computer systems in order to :

improve operating efficiency to meet competitive challenges in the marketplace.

ensure multiple deadlines are met.

Meet high Service Level Agreement (SLA) within the department to support our line partners.

Qualifications:

Time Management ● Organizing ● Quality Review

Problem Solving ● Document Recognition ● Multi-Tasking

Customer Service ● Conducting Research ● Internal Communications

Information Technology ● Policies & Procedures ● Commercial Loan Review

Work History:

Wachovia Bank, N.A. 07/04-Present

Operations Specialist Processor 2

Responsible for the management of Commercial Loan critical documents from the collateral vault. This includes retrieving and sending documentation to various bank personnel throughout the footprint utilizing: Inter Track, UPS, or Inter Office mail.

Perform a variety of operational tasks for a moderately complex process or function.

Take accountability for entire process from receipt of work/item to resolution and closure.

Tasks require coordination of information among various operational areas and customers.

Receive and reviews incoming work, contacting appropriate resources as needed.

Prepares, edits, distributes, and/or correct specialized and/or complex documents. Work under general supervision following established procedures.

Provide customer service through oral and written communication with departments throughout Wachovia.

Cross-trained in document prepping, scanning, and indexing of Commercial Loans.

Perform other duties as assigned.

Computer Skills:

Proficient in the following, and use these applications on a daily basis:

CAIRO ● Right Fax ● Emerald

CAIRO Workflow ● CRISS ● Wachovia File Management System

Document Management ● Lotus Notes ● Content Manager

Microsoft Suite ● Tickler Exception System ● Commercial Account Information Retrieval

Education:

Surry Community College 09/95-12/96

North Surry High School 09/78-06/82

References: Available on Request

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