Shannon Paton

Hinckley, IL *****

ad1jm5@r.postjobfree.com

+1-910-***-****

Willing to relocate to: Fort Lauderdale, FL - -

Authorized to work in the US for any employer

Work Experience

Assistant Studio Manager

Elements Massage

August 2023 to Present

Daily responsibilities include opening the store, opening the cash register print the morning report and make sure all registers are balanced. going through invoices from week prior to make sure all are closed out properly and all commissions and upgrades and giftcards are properly applied. Check email daily and make sure all opportunities have been notes in the appointment itself. Pull reports for all suspended memberships and make sure the clients were caught up on sessions, and all client info is up to date in the profile. Make sure the daily appointment book is maximized for all service providers. Handle client concerns in regards to therapists and clients. Send in forms for account adjustments to elite specialists for clients. Weekly inventory of day to day supplies and order them accordingly. Be knowledgeable of all services that are offered at the studio Be able to pitch and sell our Lifestyle Program to all potential members and be knowledgeable of memberships perks and policies.

Ambassador

Conrad Hotels & Resorts - Fort Lauderdale, FL

April 2023 to Present

Customer Service Manager

Hand and Stone Massage and Facial Spa - Fort Lauderdale, FL August 2022 to Present

Daily responsibilities include opening the store, opening the cash register print the morning report and make sure all registers are balanced. going through invoices from week prior to make sure all are closed out properly and all commissions and upgrades and giftcards are properly applied. Check email daily and make sure all opportunities have been notes in the appointment itself and on Airtable. Make sure prospect log is filled out and all prospects are assigned to the SA. Pull reports for all suspended memberships and make sure the card on file is up to date and all client info is up to date in the profile. Make sure the daily appointment book is maximized for all service providers. Handle client concerns in regards to therapists and clients. Send in forms for account adjustments to elite specialists for clients. Weekly inventory of massage, esthetic, and day to day supplies and order them accordingly. Be knowledgeable of retail products and all services that are offered at the spa. Be able to pitch and sell our Lifestyle Program to all potential members and be knowledgeable of memberships perks and policies.

Receptionist/Administrative Assistant

European Wax Center - Chesapeake, VA

September 2020 to Present

Answer incoming phone calls, schedule reservations for guests, clean and organize the guest area, open/ close the store, input opening/closing data in the computer. Handling money during transactions, opening and closing a register/ computer.

Dietary Cook

Saber Healthcare - Chesapeake, VA

August 2020 to February 2021

Cook meals according to dietary guidelines set by Saber Healthcare and the Dietitian.be in accordance with COVID-19 protocol while cooking, as well as in and around the facility. Be mindful of residents and their needs while serving food and treating them with respect and customer service. Sales Consultant/ Receptionist

Sundays Sun Spa Shop - Virginia Beach, VA

March 2019 to February 2020

Be knowledgeable of all spa products, tanning beds, lotions and membership services. Greet clients when they came into the salon, set them up in their respected rooms, offer our current sales and offers that were currently going on. Set up appointments for spa services as well as spa service consults on various equipment. Certified in working with Slim Sculpt machine as well as being Smart Tan certified. Open the drawer in the morning, set up the salon by turning on beds, lights, spa services. Do inventory and restock when needed throughout the day. Clean the beds and spa services when clients are done using them. Manager

Jimmy Johns - Suffolk, VA

April 2018 to October 2019

Handle money, approve employee time cards on computer, manage food on cold table for the whole shift. Put in deposits on computer at the end of the night and in safe. Managing the drive thru, register, sandwich table when needed.

Line Cook

Panera Bread - Suffolk, VA

December 2008 to 2018

Complying with ServSafe and City of Suffolk Health Department, as well as Panera Bread Guidelines, prepare customer orders with accuracy and efficiency. Provide quality service, taking pride in working behind the scenes to prepare quality products for our customers. Contribute to an overall positive and collaborative environment. Training new employees on the Golden Standard using the best best customer service. Being able to read the KDS screen properly, Line Set/Prep

Panera Bread

Suffolk, VA

September 2017- April 2018

Set up the line for the day, know which product goes on what line with the right portions, be able to do it within the time limit, knowledge of product rotations, be able to portion out the right amount of product for that day and the next day.

Aircraft Armament Systems Specialist

United States Air Force - Hurlburt Field, FL

May 2015 to December 2016

Manages, controls, maintains, and installs aircraft bomb, rocket, and missile release, launch, suspension, and monitor systems; guns and gun mounts; and related munitions handing, loading, and test equipment. Inspect, clean, service weapons systems, record maintenance done on weapons, ammo count, order parts of broken pieces on weapons from supply.

Education

Associate in Cosmetology

Empire Beauty School-Virginia Beach

March 2020 to August 2020

Journeyman

Community College of the Air Force

Skills

• Microsoft office

• Military Experience

• Shift Management

• Scheduling

• Cooking

• Food Preparation

• Dietary Aide Experience

• Supervising experience

• Food service management

• Dietary department experience

• Nursing home experience

• English

• Food service

• Food Safety

• Culinary Experience

• Kitchen Management Experience

• Catering

• Retail Sales

• Meal Preparation

• Clerical Experience

Military Service

Branch: United States Air Force

Rank: Airman First Class

Certifications and Licenses

ServSafe

Food Handler Certification

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