Royal Oak, Michigan

313-***-**** (mobile)

ad1jlw@r.postjobfree.com

Mark D. Rabinowitz

Work History Verint Systems, LLC (August 2019 to June 2023) Ann Arbor, MI 48103

Client Analyst (5/4/22 to 6/6/23)

Efficiently supported multiple customers across five different industries

Collaborated with account managers and other analysts to give clients accurate and relevant customer journey insights

Trained clients in usage of various proprietary tools for survey creation and data analysis

Associate Client Analyst (8/26/19 to 5/3/22)

Won Elevate Award for 2020 fiscal quarter 2 (awarded to those who best exhibit Verint’s core values, which are integrity, innovation, transparency, humility and passion)

Worked with other analysts on the team to help them provide valuable insights to clients across five different industries

Worked to add value to company outside of direct responsibilities Aquent (March 2007 to April 2019)

GBS Survey and Business Analyst, General Motors (Detroit, MI), May 2017 to April 2019

Programmed surveys and collected data using Qualtrics survey software

Managed Shared Services Center Survey (2017-2019), during which time I improved that survey’s response rate and data collection

Survey Consultant / Data Analyst, General Motors (Detroit, MI), March 2007 to April 2017

Worked with teams across multiple functions on various projects, including:

Executive e360 (employee evaluation) project (2007)

Quality Culture Survey (2009)

CAP (Commitment and Accountability Partnership) Help Desk Self- Service Tool (2011-2014)

Course completion reporting (2008-2018)

Corporate Required Training tracking (2014-2019)

Ad hoc surveys for stakeholders across multiple functions (2007-2019) Education The University of Michigan

Ann Arbor, MI 48109

Dates attended: September 1991 – April 1995

Bachelor of Sciences in Actuarial Mathematics (degree granted May 1995) Technical and

Computer Skills

Qualtrics – 10 years

SharePoint – 4 years

Microsoft Excel – 25 years (including VLOOKUP and pivot tables)

Microsoft PowerPoint – 8 years

Microsoft Power BI – 1 year

Tableau – 1 year

SAP – 2 years

Salesforce – 3 years

SQL and Python – presently taking courses in these languages

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