Customer Service Representative

Ferlyn Artiaga Mangamte

**********@*****.*** I 093******** I 248 Pasilio 1 Brgy. San Jose Angeles Pampanga Outgoing and self-motivated apprentice with

willingness to learn. Service-oriented team member with articulate communication skill and approachable Desired position

Customer Service Representative

Skill

Able to emphatize and address customers concerns / assist

Basic Computer skill and knowledge (MS word, MS Excel and Photo editing.)

Documentation and organizational skills

Work history

Customer Service Rep. IQOR - Clark 2023 March 01 - 2023 November 17 Company/account: BPO: IQOR-Clark /American Home shield Home warranty CSR: dispatching service request of customers,checking status of dispatch, out-bound for technician assigned, also we serve as billing department,collecting current/past dues. Out-bound Denial Specialist : doing out-bound calls to inform customer about denials on coverage/ dispatch. Renewal & sales department: receiving In-bound calls to renew or set up a new coverage for specific property.Presenting the plans or product of american home shield. Lay-out Artist MRC Printing Press Sept 4, 2022- December 15, 2022 Service crew I Mc Donald’s Joson July 23, 2019 - May 19, 2021(working student) On-The-Job Training Kia Motors (80 hrs.) November 4, 2017 -march 2, 2018 Sales clerk Ang Tiaga Trading April 6, 2016 - November 3, 2017 (Working student) Education

Phinma-Aurallo University Secondary Education English College level -2nd year

College of Research and Technology I Information Communication Technology 2016-2018 Senior Highschool diploma

Eastern Cabu National Highschool 2012-2015

High school Diploma

Character Reference

Renzo Cristobal I customer rep/ call operator Tata Consultancy services 091******** Angelica Briones Norte I accounting staff RCMC 099******** Joiellyne Balictar I accounting staff Eternal Garden 099******** FERLYN A. MANGAMTE

Applicant

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