Customer Service Sales Representative
Resume:
MODESIA Q. GUIDEN
Atlanta,GA 30331
*********@*****.***
OBJECTIVE: To secure a challenging position with an organization that will utilize my skills and experience as a contributing factor towards growth and development.
EMPLOYMENT HISTORY:
01/21-09/23 OCE Business Services New York, NY
Receptionist
Answered and screened telephone calls, conveyed messages and operated a switchboard
Entered client’s required information unto a computerized database system
to update data base
Booked and set up conference rooms for meetings when needed
09/14-01/21 Cablevision Bronx, NY
Customer Service/Inbound Sales Representative
Answered and screened telephone calls, conveyed messages, provided
Information and assisted with billing inquires
Entered client’s required information unto a computerized database system
to set-up, upgrade and disconnect accounts
Provided trouble-shooting and installation services for clients
10/13-9/14 New York Health and Racquet Club New York, NY
Front Desk Manager
Greeted and directed clients to their designated areas and trainers
Answered and monitored telephone calls conveyed messages, provided information,
assisted with inquires and scheduled appointments
Promoted sales by using sales pitch and convinced clients to buy massage and
personal training packages
Entered required client’s information into a computerized database system
11/11–10/13 Honda of New Rochelle New Rochelle, NY
Title Clerk Billing
Answered and screened telephone calls, conveyed messages, provided information
Prepared, issued, and sent out receipts, bills, policies, invoices, statements
Examined customer’s driver’s license and insurance policies
Copied data, compiled records and reports, typed office documents and updated files
SKILLS AND ABILITIES:
Strong customer relations / service skills, with excellent sales abilities
A positive and confident personality blended with a strong work ethic
Strong writing and verbal communication skills
Optimize productivity through individual and team effort
Adapt easily to new concepts and responsibilities
General secretarial skills with knowledge of various office machines
and office protocol and Data Entry
Skilled in interpersonal relations, on the telephone and face-to-face
Capable of prioritizing and assuring confidentiality
Self-motivated, ability to handle multiple tasks simultaneously
Handle crisis situations in a calm and capable manner
EDUCATION:
04/08 – Present NMIC New York, NY
Job Readiness Training
09/96 – 01/01 Bronx Regional High School Bronx, NY
Diploma
REFERENCES: Furnished upon request.
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