MRUNALINI NELAKONDA

ad1jlc@r.postjobfree.com 313-***-****

As a Salesforce Certified Professional, I have a total of 10 years of experience in IT, with 6 years of experience in Salesforce.com and Force.com. During this time, I have gained extensive experience in configuring, customizing, integrating, building communities, and migrating from classic to lightning. I have also developed lightning components using the lightning design system. In addition, I have 4 years of experience working with JAVA/J2EE.

TECHNICAL SUMMARY

Experience in working with Salesforce developer toolkit (Apex, Visualforce, force.com IDE, SOQL and Web Services/ Metadata API).

Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions and lightning components.

Build Lightening controllers with the AURA framework.

Customized existing Visualforce to align with salesforce new Lightning UI experience.

Experience in using client side and server-side controllers in Lightning Design.

Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.

Experience in building re-usable Lightning web components and using Lightning Framework.

Involved in developing salesforce Lightening Apps, Lightning Web Components, Controllers and Events.

Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.

Implemented Salesforce Lightning Web Components for small set of users within the organization.

Worked on both lightning frameworks Aura and LWC.

Experience with Salesforce.com Sales Cloud, Service cloud, Community, and Force.com platform.

Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, and Service Cloud.

Experience in Apttus CPQ Configuration and involved in quoting and pricing, order management, product configuration.

Good understanding of ASAP methodologies & also involved in ASAP methodology.

Created Custom objects for Quote and Quote lines and captured quote information for CPQ

Worked with client side developers and business analysts in developing configuration models in the CPQ workflow.

Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apttus CPQ.

Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.

Salesforce Health Cloud provides a rich set of standard and custom objects to store and access specialized health information.

Worked on integrating fax system with Health Cloud's Intelligent Document Automation features by creating and importing documents programmatically.

Hands on experience on standard and custom fields to some standard Salesforce objects to represent information about individuals in Health Cloud.

Expanded and rolled out multiple finance programs that were directly relevant to the needs of Financial Services in that it improved job skills and ensured compliance with new accounting rules and SOX regulations.

Experience in Integration of Mule ESB system while utilizing Rabbit MQ, Http, File system and SFTP transports.

Extensive experience with the order to cash and procure to report business flows.

Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.

Customization of Apttus product by using Salesforce features like triggers, VF pages.

Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.

Experienced in creating and activating the Marketing Campaigns in Salesforce.com.

Salesforce Marketing Cloud Administration, Configuration & Setup.

Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Tiles, Struts, Spring, XML, XSL, HTML, JavaScript, JDBC and CSS.

Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.

Experienced in full life cycle application development from requirements gathering and design to UAT (User Acceptance Testing).

EDUCATION:

Bachelor of Science in biotechnology from Kakatiya University, INDIA

CERTIFICATIONS:

Certified Salesforce Administrator.

Certified Salesforce platform Developer-1.

TECHNICAL SKILLS:

Salesforce Technologies

Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers), Field service lightning.

Custom Integration

Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects,Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools

Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages

Java, C, C++, VB, APEX and UML

Java/J2EE/Web Technologies

J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service

Database

MS SQL Server and MySQL

IDE

Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Tools

MS Visual Source Safe, HTML Dream weaver, Microsoft Project, Sub Version and MS Visio

PROFESSIONAL EXPERIENCE:

Client: USAA, Plano, Texas, USA May 2021 to till date

Role: Salesforce Lightning Developer

Responsibilities:

Created Custom Objects and fields for transactional and contractual information.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic

Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.

Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.

Developed component using Lightning Aura Framework.

Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.

Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).

Developed multiple number of Lightning web components (LWC) regarding service case console page.

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).

Worked on Lightning flow for financial service cloud package.

Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.

Involved in parse EHR data transmitted via HL7 data messages and store it in the Salesforce Health Cloud data model. Created parsers and used parsers supplied by Health Cloud.

Provided development, implementation, and updating focusing on Sales cloud and Service cloud.

Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.

Implemented and used Salesforce.com web services to transfer data from SAP to Salesforce using SAP API integration.

Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.

Developed applications visually using custom-built Lightning web components.

Expert in using HL7 (Health Level Seven) is a standard for exchanging electronic health records (EHR).

Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process.

Developed Lightning web components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

Developed MVC design patterns for loose coupled application developed and implemented presentation logic and testing with a complete Test Driven Development and Design Driven Development.

Worked on many B2B Integration and Software Development with diverse responsibilities including requirement analysis, design, code, test, production deployment, maintain and support.

Responsible to develop RESTful and SOAP web services in Mule ESB based on SOA architecture.

Integration using Mule ESB with connectors, transformations, Routing, Active MQ, JMS and Rabbit MQ

Developed and executed marketing campaigns using Marketing Cloud's Email Studio.

Worked on patient’s sensitive data where first imported into Health Cloud, the information required to identify and represent those patients is created.

Expertized in maintaining the historical medical information associated with patients is not imported into Health Cloud. However, we can choose to map more historical information, as needed.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Used field level security along with page layouts to manage access to certain fields. Created Custom Objects and fields for transactional and contractual information.

Used Field service lightning to complete field service tasks using core, Inventory management, preventive maintenance, pricing data model and SOAP API as per requirement.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.

Environment: Force.com platform, VisualForce (Pages, Component & Controllers), Apex Language, Data Loader, Triggers, Test Methods, Debugging, Web Services, JavaScript Remoting, Remote object, Angular JS, Escalation Rules, Assignment Rules, Record Types, Service Cloud, CRM, SOA, B2B, MuleSoft.

Client: Guideline, Texas. Oct 2019 – April 2021

Role: Salesforce Developer

Responsibilities:

Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.

Worked on financial service cloud and customer support. Configured email to case, web to case, live agent.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.

Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.

Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Experience in configuring price quote (CPQ) with Apttus.

Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.

Created CPQ process using Apttus CPQ and CL AppExchange tool in Quote.

Created Community, Enabled Community Users, Profiles and Access

Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Worked extensively in force.com sites with Customer community.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

Made new feature enhancements on Service cloud console view and developed some Visual force components.

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle.

Client: Cushman & Wakefield, Illinois, IL, USA Mar 2018 – Sep 2019

Role: Salesforce Developer

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Involved in identifying, planning, and implementing new Salesforce.com Features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.

Developed batch interfaces and processes to integrate Salesforce.com with external systems.

Experience in using Data loader and scheduling timely data backup operations using Apex scheduler.

Implemented escalation rules, Automatic Case generation and their escalation to call center representative and generated emails alerts for quick issue resolution.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail pages and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate processes.

Created Master-Detail and Lookup relationships on Standard and custom objects and defined junction objects to establish connectivity among objects.

Written Batch Apex to handle progressed opportunities.

Implemented field level security along with page layouts to control access to certain fields.

Maintained version control using GITHUB along with auto rabbit to manage all deployment.

Audited, uncovered, and resolved data integrity issues with legacy systems.

Involved in developing tests for custom apex code.

Created various RAML resources to implement REST Based APIs as part of project implementation.

Involved in Data Transformation and Data Cleansing activities while transferring data to external system using Informatica on demand.

Involved in establishing and maintaining change control processes for multiple sandbox environments.

Developed and performed training for sales staff on use of system.

Environment: Apex, Force.com, Triggers, API integration, Workflow & Approvals, Salesforce.com Platform, Web Services, HTML, CSS3, SQL, PL/SQL, JavaScript, jQuery, Oracle, SOAP UI, SOAP, API, Chatter, Sandbox data loading, Git, DML Query, Web Service integration, Metadata API, SaaS/PaaS.

Client: Old American, Inc. Dallas, TX, USA Jan 2017 – Feb 2018

Role: Salesforce Administrator.

Responsibilities:

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Created Visualforce pages with fields, buttons and using various components to invoke methods.

Using controllers and embedded JavaScript and HTML as needed.

Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer's issues.

Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Involved in data mapping and data Integration from JD Edwards ERP to Salesforce.com.

Installed Pervasive Data Integrator from the AppExchange for two-way integration with a JD Edwards ERP system.

Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Strong understanding of Salesforce standard objects and Apttus CPQ application.

Configure in Salesforce.com CRM to facilitate Apttus implementation.

Testing the CPQ integration with ERP Deployed Envox's Phone Link, a computer telephony integration solution from the AppExchange that adds screen pop and click-to-dial capabilities to Salesforce CRM.

Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.\

Environment: Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, Eclipse IDE Plug-in.

JAVA Developer Nov 2015- Nov 2016

Banta Integrated Media (acquired by RR Donnelley), Cambridge, MA

Responsibilities:

Used Eclipse in developing different J2EE components

Used Servlets, JSPs and Struts framework.

Actively coordinated meetings and followed up with the clients for gathering project requirements and specifications.

Responsible for developing some of the PHP based frameworks.

Developed the programs using HTML, JSP, XML, and Servlets.

Responsible for executing the JAVA web applications on application server.

Developed SQL Queries and stored procedures in SQL Server for retrieving the data from the database.

Extensively used the JSP in the view side of MVC.

Preparing the design documents and review with analysis team, development team and testing team.

Extensively worked on presentation layer and simulators developed with Struts.

Used SQL Queries and Stored Procedures extensively in retrieving the contents from SQL Server.

Responsible for the Analysis and detailed Design of the Database Tables.

Used JSP for taking the user input and sending it to the Java business classes.

Designed and developed various Core and Advanced Java application modules using Applets, Swing, AWT and Threading.

Involved in coding of Action Classes and Model Classes.

Used WebSphere application server.

Environment: Struts, MVC, Java, J2EE, JavaScript, HTML, JSP, Ajax, Servlets, XSL, XML, JNDI, Web sphere, Eclipse, Apache Tomcat, SQL Server, PHP, JDBC.

JAVA Developer May 2011- Sep 2014

Logic Planet IT Services, Hyderabad, India

Responsibilities:

Documented all stages of the project, generated documentation using Java API Documentation Generator.

Worked in agile mode and interacted closely with the product owner and business team.

Developed user interface using JSP, HTML and JavaScript to simplify the complexities of the application.

Used Bootstrap to create intuitive and rich Single Page Applications.

Used Bootstrap and AngularJS in effective web design.

Involved in developing presentational and container components using React and JSX.

Used advanced JavaScript concepts to validate input fields using regular expression.

Developed various UI Screens of management information reporting.

Used Web services (SOAP and RESTful) for transmission of large blocks of XML/JSON.

Used Git as Source Version control management system and worked on GitHub. Repository.

Used Hibernate for Object-Relational Mapping and for database operations in MongoDB database.

Created dynamic HTML pages, used JavaScript for client-side validations, and AJAX to create interactive front-end GUI.

Developed Restful web services using JAX-RS.

Implemented client side Interface using React

Used Maven project management tool for build and deployment of the application.

Prepared test cases and provided support to QA team in UAT.

Configured frontend to server side by using Struts Configured frontend to server side by using Struts Configuration.

Logging mechanisms are implemented using Log4j.

Developed Business components and Services using EJB, and JAX-WS

Environment: Java, HTML, JSP, JavaScript, Python, Backbone.js, Node, Bootstrap, Angular, React, Node.js, CSS, PHP, Docker, XHTML, SOAP, JSON, XML, Hibernate, MongoDB, AJAX, JIRA, UI, API, Maven, EC2, UAT, Struts, Log4j, EJB

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