Customer Service General Manager

Bridgette C. Crabb

*** ********* ** ******* ** **228334-***-**** **************@*****.***

Objective

To foster self-development and self-growth through improvement of my leadership and managerial techniques. These enhanced leadership skills will help me to positively influence the lives of those around me personally, and within my community.

Education

HIGH SCHOOL DIPLOMA AUGUST 1996-MAY 2000 AUBURN HIGH SCHOOL

·3.65 GPA

ASSOCIATES IN NURSING AUGUST 2017-MAY 2019 COLUMBUS TECHNICAL SCHOOL

·Major: Nursing

·3.71 GPA

Skills & Abilities

MANAGEMENT

SALES

COMMUNICATION

LEADERSHIP

CUSTOMER SERVICE

TRAINING & STAFF DEVELOPMENT

CASH MANAGEMENT

INVENTORY MANAGEMENT

Experience

GENERAL MANAGER SONIC DRIVE-IN FEBRUARY 2015-PRESENT

Supervise and provide direct team leadership regarding production, quality and customer service ensuring top operational effectiveness; develops and executes restaurant solutions to meet customer needs and tastes.

Trains and develops team members to ensure individual and team performance; consistently meets objectives and client expectations in compliance with company standards.

Promotes team cohesiveness by planning and leading daily team briefings boosting momentum and overall group morale.

Utilized understanding of key performance metrics, data, order and inventory trends in effort to improve margins and overall bottom-line.

Serves as a catalyst for overseeing and managing operations ensuring customer orders are properly prepare from the daily menu, inventory is fulfilled, and cost management functions are accurate according to company guidelines

GENERAL MANAGER BURGER KING JANUARY 2005-FEBRUARY 2015

Supervise and provide direct team leadership regarding production, quality and customer service ensuring top operational effectiveness; develops and executes restaurant solutions to meet customer needs and tastes.

Trains and develops team members to ensure individual and team performance; consistently meets objectives and client expectations in compliance with company standards.

Promotes team cohesiveness by planning and leading daily team briefings boosting momentum and overall group morale.

Utilized understanding of key performance metrics, data, order and inventory trends in effort to improve margins and overall bottom-line.

Serves as a catalyst for overseeing and managing operations ensuring customer orders are properly prepare from the daily menu, inventory is fulfilled, and cost management functions are accurate according to company guidelines

CO-GENERAL MANAGER WENDY’S MARCH 1998-JANUARY 2005

Acts as Service Leader, ensuring all financial transactions as well as service standards are met; consistently achieves results without compromising customer service, a great product, or the image of the restaurant.

Champions the ongoing spirit of development and professional growth across the team; executes quality store openings and closings, troubleshoots issues and demonstrates pride in the store.

Demonstrates leadership in providing excellent food quality, customer service, team building, and restaurant cleanliness through company systems.

Leading in financial areas of the restaurant by attaining sales growth, cost management, and profitability.

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