***** ***** ****** ******

Chicago, Illinois *****

312-***-****

ad1jks@r.postjobfree.com

JENNIFER R. DOBBS

OBJECTIVE

Desire a position in which I can grow with a company to enhance my skills professionally

SKILLS & ABILITIES

Motivated and self-driven professional with years of experience who genuinely enjoys helping people. Known for the ability to build a strong rapport and educate clients resulting in customer satisfaction, retention and increased sales.

EXPERIENCE

Pearson Education

Enrollment Advisor 2021-Present

Facilitating prospective students through the application process for bachelors, masters, doctoral and certificate programs

Effectively achieving daily metrics pertaining to Speed to Lead, Call Volume, Talk Time, 1st Time Contacts, and new applications as established by the Director of Recruitment Services and/or the Associate Director of Recruitment Services Monitor application process to ensure effective communication in correlation with application deadlines Actively participate in weekly meeting rhythms being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance

Northwestern College 2019-2021

Nursing Academic Advisor

Coordinated and presented at quarterly informational workshops for students on Nursing and Allied Health professions, assisted in organizing New Student Orientation and presenting to new students on the Student Success program. Met with all first semester students, conducted a skills assessment, and created an individualized plan for each student to increase student success. Provided an on-going monitoring of student progress and partnered with students who are at risk and faculty to set goals that helped the students overcome challenges. Participated in faculty meetings and collaborate with other staff to achieve the objectives of the work plan. Moderated focus groups, organize high school tours, facilitate mentoring program, and network with RN-BSN/RN-MSN programs and employers for students. Assisted in organized job fairs, alumni activities and other activities as needed. Demonstrated knowledge of health professions careers and career pathway program objectives. Demonstrated the ability to support students in developing educational plans and the ability to advise students about health career opportunities and utilized knowledge of trends and best practices for working with nursing students. Worked independently with minimal direction as well as work effectively with a variety of departments and educational institutions. Effectively managed and prioritize multiple, concurrent project tasks.

Biomed USA

Operations Supervisor 2017-2018

Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.

Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.

Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.

Attend all required training sessions, staff meetings, etc.

Ensures that accurate and thorough documentation of necessary records is performed.

Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.

Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.

Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.

Assist in the training of new employees and retraining of current employees.

Maintains active communication with other service areas to ensure accurate documentation and quality.

Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.

Reports all unsafe situations or conditions to area lead, supervisor or manager.

May be trained to repair plasma center equipment.

Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.

Fleetmatics-Rolling Meadows IL Business Development Representative 4/2016-4/2017

Identifying potential clients, decision makers and gathering business intelligence by conducting web-based research and other data sources

Supplementing web-based research by conducting outbound calls to determine if the business has a need for Fleetmatics products and who is the key decision maker in the company and if said decision maker exhibits interest

Generating appointments by means of proactive outbound prospecting and lead activity management in an effort to qualify and market fleetmatic’s solutions to potential customers

Following up on active prospects within the database of business leads which will result in an appointment with the Product Specialist and the potential client for a live demonstration of Fleetmatics products

Career Education Corporation-Schaumburg IL Admissions Advisor

7/2012-12/2015

Exhibits exceptional admissions advising support to prospective and current students at the University.

Conducted interviews with prospective students

Evaluated prospective students’ needs, interests and qualifications while providing clear and concise information to help the prospective student make an informed decision in attending the university.

Presented information regarding the University’s programs and tuition in a factual and ethical manner.

Consistently achieves the expected goals and objectives of a suite of quantitative and qualitative metrics.

Professionally assisted prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures and in compliance with all accrediting standards and requirements.

Setting expectations and appointments to prospective students as well as providing information about and facilitating attendance at new student orientations; start of class

Provided assistance to students through Open House, Orientation, Intellipath, M.U.S.E. (My Unique Student Experience) and the Virtual Campus

Provided assistance in maintaining FAFSA updates

Provided assistance in facilitating deadlines for High School and College Transcripts

Provided assistance to students through their first week of class

Walgreens Corporation-Chicago, IL Pharmacy Technician (Floater) 2/2011-3/2012

Provided exceptional administrative and technical support to pharmacy staff and provided exceptional service to customers.

Verified prescriptions with health care providers to ensure accuracy prior to filling medications

Assisted pharmacist with pharmaceutical compounding

Updated and billing and insurance information for customers

Abided and carried out HIPAA and OHSA regulations, policies, and procedures

Provided clinical and administrative support to Registered Nursing staff for the “Take Care Clinic”

Registered patient information into the patient prescription system

Generated pharmacy inventory and administrative reports

Successfully maintained multiple projects of varied complexity simultaneously, with other administrative departments

Supported communication campaign activity by generating mailing lists based on recent prescription claim and geo-demographic data.

Lowes Home Centers- Chicago, IL Administrative Assistant

5/2009-12/2012

Performed a wide range of administrative and office support for activities for the department and/ or managers; to facilitate the efficient operation of the organization.

Provided Exceptional courteous and Knowledgeable response to information requests. Generated clerical duties including mailing and photocopying. Resolved administrative problems and inquiries. Screened and answered incoming calls. Maintained office supply inventories. Prepared professional modified documents including correspondence, reports drafts, memos and emails. Maintained a high successful incoming and outgoing customer call volume. Successfully executed Direct marketing and database marketing.

Dr. Jenkins and Associates- Chicago, IL Medical Administration Professional/Volunteer

4/2005-11/2008

Provided assistance in management oversight for the registration and scheduling process to facilitate the collection of accurate patient demographic and insurance information; Established quality control techniques to ensure that correct billing information is collected to produce and generate clean claims for submission; Provided excellent customer service including problem solving, timely follow up, assisted in answering incoming calls and scheduled appointments; Assisted in reviewing vendor contracts, invoices and interacting with bookkeeping; Supported the Practice compliance program.

Assisted in maintaining professional clinical goals in updating patient medical records with medical terminology

Updated and scheduled patient clinical visits

Assisted physicians in clinical settings such as patient compliance in office visits providing assistance in reiterating patient knowledge of the diagnosis symptoms and treatment options

Maintained high emergency patient calls

Olive-Harvey College — Chicago, IL

Admissions Advisor / 9/2004- 9/2008

Handled multifaceted Admissions Advisor tasks (e.g., data entry, filing, records management enrollment and billing) as the Advisor to the admissions offices. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students.

Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results.

Advocated assistance in coordinating college course openings for students who were interested in matriculation for each semester that contributed to increase enrollment levels. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence. Assisted Admission Department in admitting students in various degree programs. Established a professional rapport with the TRIO Program to first generation college students in providing an educational and career plan during the degree program. Assisted in updated high school and college transcripts. Established innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential students. Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service. Excelled in Managing and scheduled supervised vendor rentals of special events. Maintained an exuberant performance in customer service to new and established vendors or company representatives, updated event signage, responsible in room set- up and closure. Generated administrative, and executive reports for confidential department updates. Provided Assistance to the students in enrollment and verification of classes. Maintained high incoming and outgoing calls in required time frame. Exhibited Professionalism in contacting prospective students in attending classes at the campus. Participated in community programs for the campus in reaching prospective students in various degree programs and job placement opportunities. Obtained a communication network with employers for enrolled students and prospective students for job placement and training.

EDUCATION

OLIVE-HARVEY COLLEGE 9/2005-5/2007 ASSOCIATES OF ARTS AND SCIENCES

REFERENCES

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