Moira Laughlin

Phoenix, AZ *****

ad1jko@r.postjobfree.com

+1-480-***-****

• Dedicated professional with a proven work ethic, strong communication and customer service skills that goes above and beyond for client satisfaction. Reliable with a demonstrated ability to take initiative and effectively implement changes. Punctual, teamwork oriented, and very organized. Authorized to work in the US for any employer.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Personal Assistant

Self-Employeed - Phoenix, AZ

August 2012 to Present

Assist clients with house and pet sitting as well as activities including grocery shopping, picking up food, scheduling various appointments, coordination of scheduled outside service providers. Required a high level of dependability and organization, clear communication skills and the ability to multitask. Updating and organizing closets as a Personal Stylist and Wardrobe Designer for the minimalist,savvy, posh,dapper fashionista.

Oh my...

Verifier Quality Control Assurance

Terra Staffing - c/o GXO - Scottsdale, AZ

September 2022 to May 2023

Receive and inspect Aero space product for all of Honeywells customers. Verify and scan all product codes of merchandise received matches all proper distribution based on F.A.A accordance and Honeywells standard codes.

Required high level of focus and attention to detail. Cross trained and assisted across a wide range of warehouse functions including coordination of inbound material merchandise and outbound product in verification and packing. Demonstrated reliability in attendance, teamwork, and a keen sense of work ownership meticulously and thoroughly beside teammates and inspectors. Coached and entrusted along Honeywell inspectors, as an experienced team member in ensuring adherence to safety and productivity up to par standards accordance with the F.A.A. for major manufacturers locally, globally, commercial and private.

Processor

Amazon Return Center Warehouse - Phoenix, AZ

December 2017 to August 2022

Warehouse return center

Receive and inspect customer returns, including validation of claims and processing through warehouse management system. Scan product codes of merchandise received to make sure the product received matches what the paperwork indicates. Sorted scanned product into appropriate container locations for proper redistribution of product based on quality standards. Monitor warehouse management system for team productivity and assist other team members with troubleshooting as needed. Work with internal leadership to resolve unauthorized or mismatched returns, taking preventative measures to reduce and eliminate future types of returns.

Required high level of focus and attention to detail. Assisted across a wide range of warehouse functions including coordination of inbound merchandise with team workload assignments. Demonstrated reliability in attendance, teamwork, and a keen sense of work ownership. Trusted as an experienced team member in assisting new hires onboard ensuring adherence to safety and productivity standards. Front Desk Receptionist

Earnhardt Cadillac - Scottsdale, AZ

August 2015 to October 2017

Greeted customers as they enter the lobby, dealership showroom and service area. Answered incoming calls in a courteous and professional manner routing callers as appropriate. Worked to ensure high levels of customer satisfaction with a positive attitude. Obtained basic client information using contact management system and manual log sheets when needed for client opportunity and sales associate tracking. Entered data into prospect tracking system and runs prospect reports for managers weekly. Front Desk Receptionist

Earnhardt Honda - Avondale, AZ

May 2015 to August 2015

Greater guests as they entered the showroom floor. Answered phone and transferred calls to sales associates and department. Logged calls all receipts for credit cards, dealer plates for test drives and made deal jackets for sales associates and tower managers and finance department. Screened calls for dealership staff and took messages. Emailed guests regarding vehicle maintenance reminders and courtesy follow up guest satisfaction phone calls, post service maintenance and repairs and confirmed sales associates appointments. Host/Concierge/Coordinator

Lon's Boutique Inn - Paradise Valley, AZ

February 2009 to June 2012

Relied upon for superior knowledge of the Phoenix/Scottsdale area’s unique cultural elements and the ability to anticipate guest needs. Offered valued, informative, and engaging service throughout client’s stay and prior to arrival as well in coordination of reservations and scheduling of activities both on site and in the area as well.

Licensed Aesthetician

Willowstream Spa at Fairmont Princess Hotel - Scottsdale, AZ November 2006 to March 2009

Created individualized treatment plans based on guests needs and goals. Performed amd suggested treatments in accordance with highest levels of professional standards. Educated guests on treatment options and a follow-up care home regime. Lead team several quarters in a row for product sales and upselling of facials and waxing services.

Licensed Aesthetician Laser Tech/ Med Spa Director Skin Medique - Paradise Valley, AZ

June 2002 to September 2006

Upheld the standards for sanitation and sterilization as directed by industry standards and ensured compliance with the law. Lead training and development of team associates in proper care and procedures with regards to technique and hygiene best practices facilitating complete knowledge and understanding of all services and products. Developed skills across the entirety of the clinic and staff in upselling treatments and packages.

Assistant Spa Manager

Red Door Elizabeth Arden Salon/Spa - Phoenix, AZ

January 2000 to March 2002

Lead spa and retail staff and phone agents in acquaintance of menus list and options and bookings of treatments and rebooking of services upon check out. Established and maintained a cooperative working environment for staff. Developed staff work and training schedules. Specialized and cultivated expertise in facials, waxing and professional make up applications and make up lessons. Trainer for product sales and ingredient knowledge and protocol of treatments. Specialist in suggestions during complimentary consult of upgrading services, in turn achieves optimal results and exceptional sales. Education

Allure Beauty College - Scottsdale, AZ

September 1997 to March 1998

Skills

• Body Waxing (10+ years)

• Time management (6 years)

• Dermabrasion (10+ years)

• Visual Displays (10+ years)

• Guest Services/Relations (6 years)

• Concierge (3 years)

• House sitter (10+ years)

• Makeup Application (10+ years)

• Marketing (3 years)

• Customer Service Representative (6 years)

• Communication Skills (6 years)

• Warehouse Management System (5 years)

• Pet Sitting (10+ years)

• Hospitality (10+ years)

• Inventory Control (10+ years)

• Dispatcher (3 years)

• I.P.L Laser Technician (5 years)

• Sales (10+ years)

• Upselling (10+ years)

• Retail sales (10+ years)

• Caregiving (5 years)

• Personal Assistant/Stylist (10+ years)

• Coordinator (6 years)

• Verifier Qaulity Assurance Control (1 year)

• Front Desk (10+ years)

Certifications and Licenses

Esthetician License

Contact this candidate