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Dental Assistant Customer Service

Location:
Charlotte, NC
Posted:
November 28, 2023

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Resume:

ANESIA *** Justin Dr. Troutman, NC ***** CHERRY 704-***-**** ad1jkm@r.postjobfree.com

OBJECTIVE

Certified dental assistant seeking to apply training, excellent patient care skills, and strong administrative skills to an established dental practice. EXPERIENCE

Levine & Dickson Hospice House

Volunteer May 2022- Present

• Support for patients

• Respite and support for family member

• Providing time for the caregiver to take care of her/him self

• Bereavement support programs

• Fundraising and administrative work

• Listening to a patient’s concerns

University Dental Associates

Dental Assistant September 2022- Present

• Provide exceptional customer service, with excellent chair-side manner, while demonstrating teamwork

• Assist the doctor and/or hygienist(s), with dental procedures maintain excellent patient service, integrity, flow

• Review patient charts prior to doctor arrival, document appropriate patient information and health history during the exam and treatment

• Ensures all consent forms are completed prior to procedure.

• Clean, sterilize and prepare the equipment and operatory, prior to and after a patient’s appointment

• Track the incoming and outgoing lab cases, monitor and order dental supplies DentalWorks

Dental Assistant April 2022-August 2022

• Provide exceptional customer service, with excellent chair-side manner, while demonstrating teamwork

• Assist the doctor and/or hygienist(s), with dental procedures maintain excellent patient service, integrity, flow

• Review patient charts prior to doctor arrival, document appropriate patient information and health history during the exam and treatment

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• Ensures all consent forms are completed prior to procedure.

• Clean, sterilize and prepare the equipment and operatory, prior to and after a patient’s appointment

• Track the incoming and outgoing lab cases, monitor and order dental supplies Starmed

Site lead/Lab tech September 2021- April 2022

Assign team to specific roles: Based on your roster, assign a role to each team member.

Help onboard new team members

Ensure staff is wearing proper PPE

Maintain positive and professional demeanor under pressure

Monitor event flow and resolve bottlenecks

Follow all CDC and compliance training while on site

Vaccine Specific:

Report adverse reactions on VAERS website.

Have a good understanding of the vaccine cold chain process and ensure that vaccines maintain their integrity.

Complete all Admin paperwork Site Lead

Locate and select specific items within the warehouse to fulfill customer orders. responsible for the receipt, organization, testing, and reporting, as assigned, of daily patient specimens, as well as first level instrument maintenance and troubleshooting labs HomeHelpers

PC November 2019- Present PRN

● Keep patient rooms tidy and sanitized.

● Assist patient with everyday needs (personal hygiene, using the restroom, grooming etc.)

● Monitor vital signs (temperature, pulse etc.)

EDUCATION

Stanly Community College July 2019

Associates in Science

UNC Charlotte December 2021

Major: Biology

Penn Foster January 2022

Dental Assistant

Liberty University Currently

Major: Human Biology

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RELATED SKILLS

§ Demonstrative ability to anticipate dentist’s needs and fulfill them appropriately.

§ Well versed in providing pre and post-procedural instructions to patients.

§ Excellent knowledge of dental procedures and terminology.

§ Familiar with sterilization procedures and maintaining hygienic conditions at all times.

§ Adept at operating dental equipment and instruments.

§ Computer: MS Word, Excel Database, Dental Office Software.

§ Outstanding patient service skills

§ Strong attention to detail

§ Excellent interpersonal and time management acumen

§ Detail oriented with the ability to multitask



Contact this candidate