Diane Dasher

Manager / Administrative Assistant / Customer Service / Organizational Leader

Being a Veteran who has the integrity, compassion of help others, as well as the commitment, innovation to solve problems, and perform my job / duty to the best of my ability.

ad1jjx@r.postjobfree.com 430-***-**** 188 Sunray St, Mabank, TX 75156, USA

WORK EXPERIENCE

Customer Service / remote work from home

HSN / QVC

June 2022 to Aug 2023

Provide excellent customer service and problem solving.

Taking orders, processing returns, exchanges, and refunds.

Taking a leadership role in maintaining quality customer service

Work at home - remotely

Branch Manager / Loss-Fraud Prevention

Woodforest National Bank

08/2006 - 08/2016

Manages branch personnel including training and mentoring. Monitoring, evaluating and coaching performance. Scheduling, prioritizing, and delegating work assignments.

Creates, drives, monitors and reports progress on branch objectives, standards and goals; develops and implements process and performance improvement solutions when gaps are identified.

Oversees day to day operations of the branch; provides guidance and participates in daily operational and sales activities to achieve customer service and business growth objectives.

Promotes a positive image of the bank; develops and maintains effective business relationships with customers, employees and retail partners; serves as a liaison between the branch and corporate departments.

Addresses and resolves complex customer service issues and employee disputes; performs and reviews tasks requiring manager level approvals.

Fraud / Loss Preventions, completion of reports / SARS

,Branch Manager / Collections

Ace Cash Express

02/2004 - 08/2006

,

Project Manager

J&D Enterprises

08/1982 - 02/2004

Manages company’s personnel including training and mentoring. Scheduling, prioritizing, and delegating work assignments.

Created Landscape design, blueprint drawings, and Supply lists.

Maintained customer base: problem solving, quality control, as well as cost analysis.

Taking care of the office, scheduling, bookkeeping, account / job reconciliation.

,

Military Veteran

Storekeeper

US NAVY

06/1975 - 11/1977

EDUCATION

AIB / Iowa State University

Business Admin / Accounting

09/1973 - 06/1974

Des Moines, Iowa

Courses

Accounting Business Administration Marketing

SKILLS

Management Accounting

Collections Customer Service

Computer Tele-Marketing

Microsoft Office Retail / Acct Sales

Loss / Fraud Prevention SARS

Drafting Project Management

HONOR AWARDS

Manager of the Month (2004)

Ace Cash Express

Excellent Collection and Branch Volume

Branch Manager of the Month (2008)

Woodforest National Bank

Top Branch in Sales / Loss Prevention

VOLUNTEER / ORGANIZATION

President

Elf Tabatha

09/2000 - 08/2005

Canyon Lake, TX

Helping those in need at Christmas and life altering events

Parliamentarian, Treasurer, Vice President

President

Canyon Lake Women’s Club

09/2000 - 08/2005

Canyon Lake, TX

Helping area Women Owned Businesses to prosper.

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