Deshonna Haynes

***** ****** ***

Warren mi, ****9

313-***-****

ad1jjj@r.postjobfree.com

SUMMARY:

I am a very motivated and enthusiastic individual seeking a job as an entry-level medical assistant in a healthcare facility with a prosperous career opportunity. I have good customer service skills, and ability to work well in large or small groups. I have a very good knowledge concerning the frontend and backend of healthcare. I aim to offer my best knowledge and skills in the healthcare industry.

EDUCATION:

Ross Medical Education Center, Madison Heights MI

● Medical assistant; Full Time 2020-Present

Jackson Community College, Jackson, MI 2011-2011

● Studying in Culinary Arts; Full-time

Redford Union High School, Redford MI 2006-2010

● General Education

EMPLOYMENT HISTORY:

Robert Half- Customer Service rep February 2020-June 2020

● Addressed billing questions

● Reviewed patient accounts

● Reviewed claim for appropriate of procedure

Concentrix- Customer service Rep September 2018-January2020

● Research and answer vehicle content questions

● Monitor and respond to vehicle scheduling and logistics issues

● Research and resolve invoice, credit/rebill and incentive issues Dialog Direct- Customer service rep May 2016-January 2018

● Resolves product or service problems by accurately understanding the customer’s issue

● Create or update customer information in the client database during and after each call

● Establish positive relationship with every customer DK Security, Security officer May 2015-January 2016

● Conduct hourly foot patrol of interior and exterior to check entrances, doors, windows and vents are locked and secure against break-ins (including climbing stairs).

● Ensure unauthorized persons do not enter restricted areas.

● Check for employee and vendor identifications

Save-On-Shoes Outlet, Sales person June 2012-October 2013

● Check for stock at other branches or order requested stock for customers.

● Greet customers.

● Provide customers with information about items.

Jackson Community College IT Computer Consultant August 2011-December 2011

● Maintained computer workstations and software for all employees

● Installed new workstations and ensure they work properly before new employees start working.

● Provided technical support to company employees

SPECIAL SKILLS:

● EKG

● Vitals

● Injections

● Phlebotomy

● Sales Skills

● Customer Service Skill

● Computer Skills

● EMR

CERTIFICATIONS:

● CPR- Basic First Aid October 2020-October 2021

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