KARA A WEIR

ad1jji@r.postjobfree.com

OBJECTIVES

Obtain a position as an Office Manager in a challenging office environment

Learn and master new business software in order to advance my skillset

Consistently showcase a positive attitude to customers, co-workers and management

EDUCATION

University of Phoenix, Phoenix, AZ

Graduated September 2005 MBA Marketing

Muhlenberg College, Allentown, PA

Graduated May 2000 BA Marketing & Entrepreneurial Studies

WORK EXPERIENCE

ESS (Substitute Teacher Staffing Agency)

Substitute Teacher: Long-term Substitute and Permanent Building Substitute

February 2022 – Present

Long-term and Building substitute for all grades at:

oAllentown School District, Kutztown School District and Lehigh Valley Charter School

Primary teacher for 5th grade virtual class for 2021-2022 school year

Required to take detailed notes on students

Organized class paper collection, distribution and review

Kept on task in order to meet all goals of absent teacher

Relevance to your company’s open position:

Thorough documentation for student behavior

Accomplishing goals of absent teacher while also providing ad hoc concepts

Time management

Multi-tasking

Simulaniously supported multiple school districts during school year

Penske

Customer Service Representative July 2018 – February 2019

Operated in a corporate sales and customer service call center environment

Answered incoming calls and chat from existing and new customers

Contacted potential customers to initiate sale conversations and Q/A’s

Upsold products during phone/chat contact

Exceeded sales teams’ daily, weekly and monthly goals by a range of 120% – 145% every day

Relevance to your company’s open position:

Created “Q/A” binder that I referenced during client calls or chats. Invaluable source of reference materials including:

oChanges made to policies or systems

oContacts – detailed identification for common and unique contacts

oProcedure instructions – easier to explain step-by-step directions to customers

oDefinitions, details and examples of common and rare items

Exceeded sale and customer service satisfaction goals in a high-volume call center

Harleysville Insurance

Executive Assistant September 2017 – March 2018

Reason for Leaving: Medical

Office Manager for Branch Vice President and all branch agents

Created, administered and disseminated reports

Presented a professional, polished and controlled company impression to each customer

Event coordinator: A/V, internal room bookings, external rentals, decoration, food/beverage, awards, speech creation/editing, transportation and hotel accommodation

Agent licensing record keeping

Scheduled travel, meetings and appointments for Vice President

Performed all Personal Assistant responsibilities for Vice President

Relevance to your company’s open position:

Filing, copying, scanning, typing and general office organization

Note taking

Answered phone calls

Warko

Office Manager May 2007 – May 2008

Reason for Leaving: Temporary position while company fulfilled contract to work on the Sands Casino

Data entry for invoices

Filed invoices

Responded to emails, internal and external

Answered phone calls

Copied blue prints on plotter and standard copier

Faxed documents

Sent out proposals

Ordered office supplies

Relevance to your company’s open position:

Filing, copying, scanning, typing

Use of plotter

Answered phone calls

Office supply ordering

** I stayed home with family for personal reasons during dates not listing employment.

SKILLS

Teaching

oSubstitute Teacher at following school districts

Lehigh Valley Academy K – 12 (currently Building Substitute for Elementary School

Allentown School District K – 12, various schools and grade levels

Kutztown School District K – 12, various schools and grade levels

oLehigh Valley Academy Regional Charter School

Have substituted for all grades: Kindergarten – 12th grade in various subjects

Elementary grades K – 5, Building Substitute – Daily and multiple-day substitute for all subjects offered at school, music, special education assistant, recess monitor, lunch monitor, indoor recess coordinator and drop-off and pick-up monitor

Middle School grades 6 – 8, Daily and multiple-day substitute for all subjects offered at school, music, art, gym, various subjects taught on-site and lunch and hall monitor

High School grades 9 -12, Daily Substitute – daily and multiple-day substitute for all subjects offered at school, art, Student Council and hall monitor

oAllentown School District buildings and grades that I have experience substituting at:

Mosser Elementary, Daily substitute – Kindergarten, recess, student drop off and pick up monitor

Jackson Elementary, Daily Substitute – Kindergarten, recess, student drop off and pick up monitor

South Mountain Middle School, Building Substitute – Grades 6, 7 & 8, music and library

Muhlenberg Elementary, Summer School program - Grades 3 & 4, Learning/Behavioral Disabilities, lunch and recess, student drop off and pick up monitor

Assisted in Channel 69 news videoing the students for a newscast, High school students who went to Muhlenberg returned to the school. They ran through the halls wearing their cap & gown while the young summer school kids cheered them on.

Dieruff High School, Summer School – Grades 10 & 11

Roosevelt/Hayes/Ritter/Washington Elementaries Virtual, long-term substitute – Grade 5, Navigated multiple applications, software, websites and troubleshooting

Ramos Elementary, Building Substitute – Grades K – 5. Autistic/Behavioral Disabilities, Multiple Physical Disabilities, ESL, gym and recess, student drop off and pick up monitor

oAdministered assessments in-class and virtual settings and submitted grades

oCompleted individual student questionnaires prepared by Guidance Counselors or Paraprofessionals

oContact for parents to address questions or concerns they had or to follow up with subjects addressed in class. Contacted via email, phone or Dojo

oCreated asynchronous daily work for each day in case other faculty personnel would need to substitute for me

oSubmitted grades and comments on report cards

25+ years experience of office administration and organization experience

oSoftware: MS Office suite, SAP, Adobe, Social Networking sites, payroll and tax submission systems, Zoom hosting while combining additional software during meeting

oHardware: PC, printers, plotter, scanners, digital camera, digital phones, copiers, laminating machines, digital projector packages, label/ID maker, multi-line phones, credit card machines

Public speaking (primarily as Financial Aid Director at Penn State University, Hazelton Campus)

oHave held face-to-face presentations to public attendees and university incumbents. Total number of attendees ranging between 5 – 250

oCreated full PowerPoint, notes and hand-outs (generic, topic-specific and student-specific). Allowed all attendees an easier way of following along with topics.

oMost popular questions typically asked after speech were answered within the presentation. Obtained most popular questions from previous Financial Aid Directors and co-workers who have attended past years’ presentations

oCreate live and pre-recorded speaking events & other communication vessels

Customer Service

o25+ years implementing a customer-centric work style

oExcellent communicator with all types of customers: specializing in disgruntled, unsatisfied customers

oAble to notice opportunities for enhancing business relationship with its customers and to offer other goods/services

oOwning a question: Allow myself to be the single point of contact for a customer’s question / request

Contact this candidate