TALINA RANDOLPH

646-***-**** ad1jjb@r.postjobfree.com

Results-oriented professional with over a decade of experience across diverse industries. Seeking a role to leverage my experience in management, customer service, recruitment, employee engagement, and HR operations while contributing to a dynamic team and promoting diversity, equity, and inclusion initiatives.

COMPETENCIES

Team Leadership, Customer Service, Scheduling, Payroll, Recruitment and Talent Acquisition, Employee Onboarding and Training, Employee Relations and Conflict Resolution, Record Maintenance and Auditing, Performance Management, Problem Solving, Microsoft Office Suite, HR operations and compliance.

EXPERIENCE

Human Resources Advisor

Superdry New York, NY November 2022 – May 2023

• Updated and streamlined training processes for store managers on employee onboarding, retention, and hiring.

• Maintained accurate headcount reports for 400+ U.S. employees through record maintenance and audits.

• Investigated and resolved employee relations issues in collaboration with HRBP.

• Conducted exit interviews for head office employees and facilitated communication with UK departments.

• Managed unemployment and workers' compensation claims while ensuring leave of absence compliance.

• Administered FMLA and PFL claims processing.

• Advised on disciplinary actions and acted as a mediator for disputes.

• Created offer letters for new store managers and head office employees, severance agreements, and compliance reports.

• Audited i-9 forms for accuracy, completion, and document verification.

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Retail Experience Assistant Manager

Fleet Feet New York, NY May 2022-November 2022

• Led a team of 20, managed store operations, and enhanced talent acquisition and onboarding processes.

• Ensured proper opening and closure procedures were followed according to company policy

• Implemented training programs and improved productivity by strategizing the daily workflow

• Spearheaded marketing and social media efforts, increasing online engagement by 10%.

• Organized community events in partnership with local businesses.

Assistant Manager

Duane Reade New York, NY April 2014 – June 2021

• Led a team of 25, recruited and trained employees for front end and pharmacy, and created succession plans.

• Increased sales revenue by 10% through strategic planning and payroll compliance.

• Created schedules to ensure coverage for all departments during peak times.

• Fostered a collaborative and productive work environment to drive productivity and efficiency

• Optimized store merchandising and inventory control based on KPI reports and historical trends

EDUCATION

ASSOCIATE OF ARTS BUSINESS MANAGEMENT

Berkeley College New York, NY Expected 2024

ADVANCED REGENTS DIPLOMA

High School of American Studies at Lehman College