Jennifer Hoffine

**** ******** *** **** *****: 216-***-****

Lakewood, OH 44107 Email: ad1jj8@r.postjobfree.com Areas of Expertise

Results oriented, experienced chief operating officer with demonstrated leadership and problem-solving skills. Expertise includes:

>Program design and management >Non-Profit Project Management

>Cost Controls and implementations >Government reporting and compliance

>Communications and training >Fundraising

Selected Accomplishments

> Researched and implemented new vendors resulting in new product lines and increased profits.

>Increased fundraising amounts year over year for a total of $620,000.

>Reviewed applications and selected projects based on available fund optimizing usage.

>Developed and maintained working relations between over 50 vendors ensuring timely deliveries, prompt credits for damaged goods and increased access to product previews with advanced ordering.

> Improved employee relations by developing an open communication line and one-on-one interactions with employees and new hires.

> Wrote, directed, filmed, edited and starred in product review videos resulting in increased subscribers and increased revenue.

> Located past accounting errors that resulted in an $11,000 refund.

>Developed tracking and claims reports system to obtain credits of $6,000 annually in refunds from vendors.

>Secured FEDEX contract guaranteeing a credit percentage on all shipments resulting in annual refunds of at least $5,000 and saving hours of customer service time.

>Designed and created custom lamps for storefront displays resulting in increased social media.

>Photographed new products for the website using certified photoshop skills.

>Assisted in website updating, creating product lists on Shopify to increase online sales efficiency and revenue.

Jennifer Hoffine

1215 Cranford Ave Cell Phone: 216-***-****

Lakewood, OH 44107 Email: ad1jj8@r.postjobfree.com

>Managed employee PEO (Professional Employer Organization) onboarding for multiple locations for over 50 employees.

>Organized the data collection and submission for PPP loan funds to ensure full-time employee pay and benefits were maintained during COVID closure. Professional Experience

Christmas Story House & Museum, Cleveland, OH 09/19 to 06/23 Chief Operating Officer

Reported to both Company Owner and the CEO. Directed and managed all aspects of the customer service department. Managed the Human Resources department. Handled all payment accounts. Oversaw and managed all aspects of the company's 501CR. Created maintenance schedule for all company locations including annual tourist attraction maintenance and property upgrades. Managed monthly sales, occupancy, and admission tax filings for three online sites and physical stores in two states. Supervised staff of 6. Christmas Story House & Museum, Cleveland, OH 12/13 to 12/19 Foundation Supervisor

Reported to the CEO. Directed and oversaw fundraising efforts. Successfully increased fundraising by approximately 17.5% during tenure. Designed and implemented homeowners’ foundation application forms. Researched and developed approved/preferred contractor list. Oversaw all construction/ home improvement schedules for multiple homes between multiple contractors. Oversaw photographic and video documentation of projects to create power points for promotional fundraising.

Christmas Story House & Museum, Cleveland, OH 06/11 to 09/19 Executive Assistant

Reported to the CEO. Maintained accreditations for all companies. Secured FEDEX contract guaranteeing a credit percentage on all shipments, resulting in annual refund of at least $5,000, simultaneously saving hours of customer service time. Oversaw all customer relations, managing three employees. Researched, developed, and implemented a recycling program for warehouse debris.

Jennifer Hoffine

1215 Cranford Ave Cell Phone: 216-***-****

Lakewood, OH 44107 Email: ad1jj8@r.postjobfree.com Christmas Story House & Museum, Cleveland, OH 10/09 to 06/11 Lead Tour Guide

Reported to House manager and CEO. Implemented a tour guide schedule to improve efficiency. Wrote and implemented a tour script for use in a training program. Revised and improved multi-locations maintenance and cleaning schedule. Designed monthly product and window displays and showcases.

Education

The Ohio State University - AA

Microsoft Online- Excel Certification

Adobe Online: Photoshop Certification

Volunteerism

NICU Baby Cuddler, Fairview Hospital 05/19 to 03/20 Underwent training for proper care of NICU babies to assist in comforting them allowing nurses time to tend to other babies.

Race Volunteer, A Christmas Story Run 12/13 to 12/19 Distributed flyers to all houses on the race route alerting them of road closures. Oversaw beer tent to raise funds for the Foundation: Checking ID's and managing the cash drawer. Jennifer Hoffine

1215 Cranford Ave Cell Phone: 216-***-****

Lakewood, OH 44107 Email: ad1jj8@r.postjobfree.com During my years at The A Christmas Story House I was blessed with opportunities to learn and foster so many varied new skills and discover new passions. From certified office skills, cultivated managerial techniques, interior and landscape design, product design, volunteer work, and a joyful list that goes on. My most cherished accomplishment was managing the non-profit organization set up to improve the homes of the beloved neighborhood, most of whom were on fixed incomes.

More than anything else I was delighted to find my calling in life. Uplifting others, and helping them improve their homes was more rewarding than anything I had been blessed to do before. This is why I am contacting you, to be able to use my years of expertise to continue to reach out and uplift others in the areas they need assistance in. Thank you for your time and the opportunity to work with your company.