Antonio V. Lambright Sr.

**** ******** **.

Glen Allen, VA 23059

ad1jj1@r.postjobfree.com – Cellular 702-***-****

Profile

Summary:

Accomplished, results-driven, servant leader with over 20+ years of experience and a proven track record in various leadership and management roles. Possessing extensive experience in the service industry in various leadership capacities to include regional management and healthcare equipment service directorship.

Adept at driving operational excellence, optimizing service delivery, fostering cross-functional collaboration, and achieving business growth/expansion. Committed to achieving organizational goals and exceeding customer expectations. Seeking a challenging position to leverage skills and expertise in a dynamic and growth-oriented environment.

Areas of expertise include:

-Customer Service -Business / Operations Management

-Leadership -Process improvement

-Mentoring / Coaching -P&L management

Experience

Tesla Motors 2018 –2022

Region Manager (Sales, Service, and Delivery operations)

- Responsible for the successful leadership of a matrixed multi-tiered regional business in a high growth and fast-paced environment, taking on complex business challenges and setting targets that align with the strategic vision for Tesla.

- Successfully managed a regional service team, overseeing operations across multiple locations and ensuring consistent delivery of high-quality service.

- Maintained market policy awareness and led strategic initiatives to achieve business development, growing service operations from 6 locations across 5 states, to 12 locations across 6 states.

- Worked with Training and Development teams to create and implement training programs to enhance technical skills and customer service capabilities of service technicians, service advisors, parts advisors, and vehicle detailers, which led to improved customer satisfaction scores.

- Supported programs teams in the development of global strategies to improve operations.

- Streamlined service processes and implemented standardized procedures, resulting in a 25% reduction in service turnaround time.

- Collaborated with cross-functional teams to identify and resolve complex technical issues, ensuring timely resolution and minimizing customer downtime.

- Conducted regular performance evaluations and provided coaching and feedback to team members, resulting in increased employee engagement and productivity.

- Cultivated a culture of trust and accountability across the organization.

- Promoted a Customer Centric mindset across all teams.

- Implemented stretch KPI’s to achieve business targets while increasing overall team performance.

- Maintained and promoted a “One Tesla” mindset across the matrixed organization.

- Maintained and promoted a safe working environment thus ensuring compliance with applicable Environmental Health & Safety (EHS) policies and procedures.

Skills:

- Strong leadership and team management abilities, with a proven track record of building and developing high-performing teams.

- Exceptional problem-solving and decision-making skills, with the ability to analyze complex situations and develop effective solutions.

- Proficient in implementing process improvements and driving operational efficiency.

- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and stakeholders.

General Electric, Healthcare Imaging 2015-2018

Director of Service (Imaging & Biomed)

- Successfully provided leadership over of all service operations for the Rocky Mountain South Region, a large multi-million-dollar annual P&L, that supports over 14 thousand customer assets.

- Accountable for the positive leadership of direct reports to include ongoing direction, coaching, and career development.

- Drove business results and managed customer relationships within area of responsibility.

- Led and cultivated a culture of GE Values and integrity.

- Developed strong customer relationships and served as the interface between the customer and all GE Healthcare organizations, thus creating a “One GE Healthcare” approach for the customer.

- Proactively identified customer needs and developed and implemented customer specific solutions.

- Led service delivery that consistently surpassed customer expectations.

- Promoted a safe working environment and ensured compliance with applicable Environmental Health & Safety (EHS) policies and procedures.

- Drove change initiatives as required to improve efficiency and execute on business commitments.

General Electric, Healthcare Imaging 2013-2015

Manager of Clinical Engineering (Biomed)

- Successfully lead the management of complex customer service delivery through consultative leadership and the

development of onsite customer and Biomed teams within the greater Las Vegas, and northern Arizona regions. - - Developed and fostered mutually beneficial partnerships between client and GE

- Provided direct leadership in achieving assigned goals.

- Improved client and GE’s key metric indicators.

- Served as key partner and advisor to all customer teams.

- Owned daily operations, i.e., scheduling manpower, installs, shift coverage, training, etc.

- Provided administrative and operational leadership resulting in efficient day-to-day operations.

- Assumed direct leadership over programs teams.

- Direct line manager for all assigned personnel.

General Electric, Healthcare Imaging 2008-2013

Senior Program Coordinator

- Provided daily supervision of assigned personnel within the greater Las Vegas and

northern Arizona regions in effort to ensure the highest level of customer satisfaction and Service Excellence per contract.

- Maintained knowledge of customer contract to ensure obligations are met.

- Prioritized service, assigned personnel to tasks, and followed up on commitments.

- Assisted Director of Service with employee appraisals, status changes, promotions, and disciplinary actions.

- Assured service quality via frequent customer contact and formal quality reviews.

- Tracked, analyzed and drove financial performance with Director of Service.

- Managed vendor service delivery processes in compliance with GE policies.

- Maintained technical knowledge of current standards for safe, effective use of medical equipment through instruction.

- Provided instruction to hospital / Biomedical personnel on equipment operation, diagnostics, and safe, effective use and repair.

Masterplan Inc, 2003-2008

Area Service Manager

- Successfully maintained oversight and management of all aspects of the medical equipment management programs for all accounts within the North Carolina, South Carolina, and northern Georgia region.

- Owned daily operations, i.e., scheduling manpower, installs, shift coverage, training, etc.

- Ensured all direct staff were properly trained to educate equipment operators in the proper operation and maintenance of the facility's equipment.

- Conducted product research and provided analysis reports to hospital administration on new equipment that will better serve their needs.

- Conducted extensive market research in effort to advise upper management on new technological advances that could be implemented to increase account productivity and increase overall profitability.

- Maintained the highest level of customer satisfaction and good report with all facility executives; directors; and managerial staff.

- Worded closely with site leads to ensure all services were performed in compliance with state and federal regulatory laws.

- Coordinated major projects with outside vendors, to include the purchase and installation of new equipment within each assigned facility.

- Assisted Zone manager with employee appraisals, status changes, promotions, and disciplinary actions.

US Army 1993-2003

Medical Maintenance Specialist

- Responsible for the installation, inspection, repair, and maintenance of various types of clinical and radiological equipment in the medical center, as well as doctors' offices and other affiliated clinics.

- Served as Test Equipment Coordinator, responsible for the research, calibration, and accountability of numerous pieces of test equipment that aided each technician in performing his/her assigned tasks proficiently.

- Maintained the highest level of customer satisfaction and rapport with all facility executives; directors; and managerial staff.

- Ensured all department directors and supervisors informed of equipment status and associated repair costs.

- Educated equipment operators in the proper operation and maintenance of the facility' s equipment.

- Coordinated all major projects with outside vendors, to include the purchase and installation of new equipment within each assigned facility.

- Researched and advised operators of new equipment to better serve their needs.

Achievements

• 2013 GE Best of the Best - Customer Excellence Award

• 3 – Silver Above & Beyond awards

• 7 – Bronze Above & Beyond awards

• 2 – Landsteiner awards

• 1 – Salk award

Education

University of Phoenix - MBA 2010

University of Phoenix - BS 2008

Department of Defense Biomedical Engineering Course, Shepperd AFB, TX. 2000

Department of Defense Dental Specialist Course, FT. Sam Houston, TX. 1993

Granby High School, Norfolk VA. 1991

Crotonville Leadership Training

PERSONAL LEADERSHIP STRATEGIES (PLS) 2015

MANAGING AT GE (MGE) 2014

LEADERSHIP DEVELOPMENT COURSE (LDC) 2011

BUILDING ESSENTIAL LEADERSHIP SKILLS (BELS) 2011

EFFECTIVE COACHING SKILLS 2011

HIRING THE RIGHT PEOPLE 2011

Other On Demand Training

ESSENTIALS OF INTERVIEWING AND HIRING: BEHAVIORAL INTERVIEW TECHNIQUES 2014

LEAN AND SIX SIGMA 2013

GLOBAL COLLABORATION 2012

INTERPERSONAL COMMUNICATION: COMMUNICATING WITH CONFIDENCE 2012

LEADING TEAMS: FOSTERING EFFECTIVE COMMUNICATION AND COLLABORATION 2012 MANAGING CHANGE: SUSTAINING ORGANIZATIONAL CHANGE 2012

BEING AN EFFECTIVE TEAM MEMBER 2012

BUSINESS EXECUTION: UNDERSTANDING THE FUNDAMENTALS 2012

DEVELOPING LEARNING PRACTICES 2012

EFFECTIVE TEAM COMMUNICATION 2012

GLOBAL MINDSET CERTIFICATE PROGRAM 2012

THE VOICE OF LEADERSHIP: INSPIRATIONAL LEADERSHIP 2012

CRITICAL THINKING ESSENTIALS: APPLYING CRITICAL THINKING SKILLS 2012

FUNDAMENTALS OF GLOBALIZATION: MANAGING IN A GLOBAL ENVIRONMENT 2012 MANAGING YOUR CAREER: PROFESSIONAL NETWORKING ESSENTIALS 2012

ESSENTIAL SKILLS FOR PROFESSIONAL TELEPHONE CALLS 2012

LEADERSHIP ESSENTIALS: COMMUNICATING VISION 2012

MANAGING CHANGE: DEALING WITH RESISTANCE TO CHANGE 2012

BUSINESS COACHING: CONDUCTING COACHING SESSIONS 2012

BUSINESS COACHING: GETTING READY TO COACH 2012

BUSINESS COACHING: USING DIFFERENT COACHING STYLES 2012

COACHING 2012

MANAGING CHANGE: BUILDING POSITIVE SUPPORT FOR CHANGE 2012

THE ART OF EFFECTIVE COACHING 2012

EXCEL 2007 FORMULAS AND FUNCTIONS 2012

BUSINESS COACHING: BUILDING THE COACHING RELATIONSHIP 2011

EXECUTING INNOVATION 2011

LEADERSHIP ESSENTIALS: LEADING INNOVATION 2011

PROMOTING CREATIVE THINKING 2011

GENERATING CREATIVE AND INNOVATIVE IDEAS: ENHANCING YOUR CREATIVITY 2011 GENERATING CREATIVE AND INNOVATIVE IDEAS: MAXIMIZING TEAM CREATIVITY 2011 GENERATING CREATIVE AND INNOVATIVE IDEAS: VERIFYING AND BUILDING ON IDEAS 2011

References

Available upon request

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