Customer Service Team Members

Douglas Washington

LEADER AND CUSTOMER SERVICE EXPERT

Hanahan, SC 843-***-**** ad1jiz@r.postjobfree.com Objective

Talented customer service professional with 30+ years managing customer relationships and leading teams. Seeking a new career transitioning my skills to the aviation industry as an attendant. Skills & abilities

Tenured Safety Captain - Keen eye for detail with a track record of accurately following instructions and ensuring the safety of team members and equipment. Customer Service Focused - Proven ability to effectively communicate with customers and colleagues resulting in improved customer satisfaction and team collaboration. Strong Leadership Skills - Demonstrated leader who motivates team members to do great work, while clearly and consistently communicating expectations and the organization's vision. Experience

USPS City Letter Carrier 1987 - current

Enthusiastic and experienced Letter Carrier with over 35 years of delivering mail and packages to diverse customers. Highly skilled in maintaining accuracy and efficiency in sorting, handling, and delivering items while adhering to strict timelines. Excellent communication and organizational abilities ensure exceptional customer service and high satisfaction levels.

• Delivered an average of 1000 letters and packages daily, maintaining a 99% delivery success rate.

• Operated USPS vehicles safely and adhered to all traffic regulations [1 Million-Mile Carrier].

• Served as the team Safety Ambassador to encourage carriers of local challenges and safety needs.

• Developed strong relationships with customers, resulting in positive feedback and increased customer retention. Resolved customer inquiries and complaints, providing excellent service, and fostering customer loyalty.

US Air Force Reserves Logistics Readiness Squadron 1987 - 2015 Managed 10 team members while on active duty both locally and abroad. Technical Sergeant for 10 staff members while on active duty locally and remotely.

• Responsible for stocking, storing, issuing, decentralized inventory and inspection management of

$1M+ DoD supplies and equipment to include aircraft parts and hazardous materials.

• Led Quality Assurance inspections for Logistics team, including distributing supplies to the various teams and allied warehouse functions within department. Customer Support Liaison and Equipment Accountability. Customer Support serves as the materiel management liaison and equipment accountability authority for wing customers.

• Served as liaison to both Maintenance and Flight teams. Successfully monitored the overall maintenance and interface, resolved support problems, reviewed reports, and coordinated materiel management for support personnel. Provided control of all items requiring replacement, unserviceable items were managed from removal until repair completion.

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