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Project Management Customer Service

Location:
Cape Town, Western Cape, South Africa
Salary:
40000
Posted:
November 28, 2023

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Resume:

Curriculum Vitae

Personal Details

ID number

740**********

Name

Zoleka Nkunkuma

Nationality

South African

Languages

Xhosa, English, Sotho and Zulu

Drivers license

Code C1

Education

I am currently studying Bachelor of Applied Social Sciences at South African College for Applied Psychology (3rd year)

Higher Diploma in Computer and Business Administration with Stanford Business College

Certificate: Application of Official Protocol Course with Helena Burger and Associate

Certificate: Project Management course with Institute of Business Management of Southern Africa

Certificate: Customer Service Course

Certificate: High Performance Executive Personal Assistant Course

SKILLS

Experience in the information and communication technology environment and in office management

Research skills and experience producing and analyzing data

Experience in project management

Training in organisational processes and/or business management

Extensive report writing skills

Excellent computer skills, with specific reference to word processing and spreadsheets

Experience

Executive Assistant/ Project Administrator

Date

Reason for leaving

Council for Scientific and Industrial Research (CSIR)

01 December 2006 – 01 April 2020

Project Management

Establishing effective risk and compliance management procedures;

Ensuring that projects are managed in accordance with organizational requirements; advising project teams;

Ensuring that project initiatives are effectively aligned with ICT and business;

And being in charge of maintaining and updating the project Examine project activities to ensure they follow rules and regulations

Ensure that all program and project administration standards are followed;

Ensure the quality of all business cases presented on schedule and for approval;

Coordinate all ICT project meetings so that project updates are reported. Ensure project budget management.repository/database, filing, and other related tasks

Assist with preparing presentations for meetings, Prepare and distribute agendas, packs for the meetings

Diary management

Plan, organize and coordinate events

Application of PPPFA, BBBEE and National Treasury regulations on supply chain management

Compile tender documentation and issue RFQ

Compile and manage contracts with service providers and internal staff

Coordinating, collating and analyzing inputs for Meraka unit report

Coordinating internal and external meetings and conferences

Submit procurement requisition on the system and ensure that approvals are done and suppliers will be paid on time

Route project proposals/Memorandum of Understanding and contracts and ensure proper signing processes are followed

Ensure that contract and project is registered in PeopleSoft

Participate in project team activities

Manage day-to-day operational aspects of Competence areas

Ensure project documentation is complete, current and stored appropriately

Assist Project and Contract managers with project pipeline planning and project prioritisation.

Assist Project managers during the project management life-cycle (project initiation to project closure, including execution and monitoring).

Monthly income declarations

Follow up on outstanding payments for the suppliers

I was retrenched in April 2020

Experience

Personal Assistant to the Chief Financial

Date

Reason for leaving

Denel Aviation

01 July 2006 to 31 November 2006

Duties:

Diary Management, Office Work plan, Organize Meetings, Minute taking, General Administration tasks

Handle courier service, Diary Management, Screening of calls, Receiving of visitors, Travel arrangements, Advise and assist manager with daily tasks, Procurement

Monitoring and purchasing of office consumables, equipment and furniture when necessary

Record and communicate messages and manage email replies to management

Screening of all incoming e-mails and calls

I was appointed permanently by CSIR

PA to the Director Communication in the office of the Director General

Date

Reason for leaving

Department of Provincial and Local Government – DPLG

01 December 2005-31 June 2006

Duties:

Minute taking, General Administration tasks, Handle courier service Diary Management, Typing, Filing Screening of all incoming e-mails and calls, Convey messages, Receiving of visitors

Travel arrangements, Advise and assist manager with daily tasks

Procurement

The contract expired

Personal Assistant to the Director- Cooperative Education

Date

Reason for leaving

Walter Sisulu University

January 1999 to January 2004

Duties:

General Administration tasks, Dispatch of bulk mails, Handle courier service, Typing, Typing of logbooks, Liaison with students, Academic staff and Handle enquiries with regard to experiential learning

Assisting in placement of students, Liaison with clients, Receive visitors such as students, employers and academic staff etc.

Daily planning of all office activities according to priority

Co-ordinate interviews for students with employers on campus

Organizing meetings, Taking minutes

Making travel arrangements/flight Bookings for the Department, Arranging transport for the students from Butterworth main campus regarding interviews at East London campus or at prospective workstation

Arrangement of venues for guests, interviews and meetings, Arranging functions, Meal requisitions, Ordering stationery for the department,

Answering telephone in my office, Screening of calls, Answering a busy switchboard (+ 100 extensions), Send faxes, Posting/Courier services

Taking/Recording messages, Cheque requisitions, E-mail, Filing

I had to relocate to Gauteng

References

1. Ms Sthembiso Mvelase

UNISA

Office: +271*-*******

Cell number : +27-73-408-****

2. Dr Thiphe Modipa

CSIR

Cell number : +278*-***-****

3. Miss Vatiswa Mbebe

Small Enterprise Development Agency

Office number: +271*-*******

Cellphone number: +277*-***-****



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