Customer Service Representative
Resume:
Laurie Anderson
Mount Holly, NC *****
******.**********@*****.***
Established Customer Service Representative with strong organizational and leadership skills. Work Experience
Package Handler
UPS - Charlotte, NC
August 2021 to Present
Running the line for package sorting and bagging, then sending to shipping. Customer Service Representative
Meduit/PMAB - Charlotte, NC
April 2021 to August 2021
Customer service for health insurance inquiries.
Non-Apparel
Printful - Charlotte, NC
June 2020 to March 2021
Wrapping, inspecting, packing and shipping of custom drinking mugs. Universal Worker
Amazon - Charlotte, NC
July 2019 to June 2020
Receiving shipments, processing, and distributing the multiple addresses. Highest Sales Agent
MNB Promotions, LLC - Gastonia, NC
September 2016 to July 2019
1893 Remount Rd, Gastonia NC 28054 - June 2016 - October 2019
Responsible for distributing monetary gift cards for daily sales.
Highest Sales Agent for daily sales and weekly counts.
Duties also included managing location promotions, including appointments and store setup.
Event Planning, procuring and issuing locations to employees for sign-up events.
Marketing for prospective location events.
Health Care Provider
Home Healthcare - Turner, ME
May 2010 to August 2016
Provided at home health care and personal assistance to my aging father in Maine. Customer Service Representative
Argo Marketing Group, Inc - Lewiston, ME
January 2013 to 2016
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintained center database by entering and updating transaction and customer information. Jewelry Specialist
Kohl's - Auburn, ME
October 2011 to January 2013
Provide excellent Customer Service.
Consistent with exceeding monthly sales quota.
Friendly interaction with diverse clientele, offering assistance with finding the best product for my customers.
CSR
Sprint - Charlotte, NC
May 2008 to October 2011
Provided professional Customer Service for an average of one hundred calls per day.
Answered customer inquiries.
Technical Support and Problem solving; assisted customers with technical issues.
Provided educated product information to the customer base. Telemarketing, Telesales
Fleetmatics - Charlotte, NC
December 2006 to May 2008
Coordinated and organized new customer accounts for business owners with fleets of five or more.
Arranged appointments for GPS tracking.
Security Officer
US Security - Charlotte, NC
September 2002 to 2006
Responsible for large high rise property management.
Took pride in overseeing and providing excellent service for the residents as well as the visitors of the establishment.
Photo Lab Technician
Walgreens - Charlotte, NC
December 1998 to September 2002
Responsible for the management of four staff members in the photo lab processing department.
Provided friendly customer service as well as fair and professional management of staff members. Education
High School Diploma
Jay High School - Jay, ME
June 1980
Skills
• Front desk
• Sales
• Customer service
• CRM software
• Warehouse experience
• Stocking
• Warehouse distribution
• Telemarketing
• Personal Assistant Experience
• Packaging
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