Laurie Anderson

Mount Holly, NC *****

ad1jh5@r.postjobfree.com

+1-207-***-****

Established Customer Service Representative with strong organizational and leadership skills. Work Experience

Package Handler

UPS - Charlotte, NC

August 2021 to Present

Running the line for package sorting and bagging, then sending to shipping. Customer Service Representative

Meduit/PMAB - Charlotte, NC

April 2021 to August 2021

Customer service for health insurance inquiries.

Non-Apparel

Printful - Charlotte, NC

June 2020 to March 2021

Wrapping, inspecting, packing and shipping of custom drinking mugs. Universal Worker

Amazon - Charlotte, NC

July 2019 to June 2020

Receiving shipments, processing, and distributing the multiple addresses. Highest Sales Agent

MNB Promotions, LLC - Gastonia, NC

September 2016 to July 2019

1893 Remount Rd, Gastonia NC 28054 - June 2016 - October 2019

Responsible for distributing monetary gift cards for daily sales.

Highest Sales Agent for daily sales and weekly counts.

Duties also included managing location promotions, including appointments and store setup.

Event Planning, procuring and issuing locations to employees for sign-up events.

Marketing for prospective location events.

Health Care Provider

Home Healthcare - Turner, ME

May 2010 to August 2016

Provided at home health care and personal assistance to my aging father in Maine. Customer Service Representative

Argo Marketing Group, Inc - Lewiston, ME

January 2013 to 2016

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintained center database by entering and updating transaction and customer information. Jewelry Specialist

Kohl's - Auburn, ME

October 2011 to January 2013

Provide excellent Customer Service.

Consistent with exceeding monthly sales quota.

Friendly interaction with diverse clientele, offering assistance with finding the best product for my customers.

CSR

Sprint - Charlotte, NC

May 2008 to October 2011

Provided professional Customer Service for an average of one hundred calls per day.

Answered customer inquiries.

Technical Support and Problem solving; assisted customers with technical issues.

Provided educated product information to the customer base. Telemarketing, Telesales

Fleetmatics - Charlotte, NC

December 2006 to May 2008

Coordinated and organized new customer accounts for business owners with fleets of five or more.

Arranged appointments for GPS tracking.

Security Officer

US Security - Charlotte, NC

September 2002 to 2006

Responsible for large high rise property management.

Took pride in overseeing and providing excellent service for the residents as well as the visitors of the establishment.

Photo Lab Technician

Walgreens - Charlotte, NC

December 1998 to September 2002

Responsible for the management of four staff members in the photo lab processing department.

Provided friendly customer service as well as fair and professional management of staff members. Education

High School Diploma

Jay High School - Jay, ME

June 1980

Skills

• Front desk

• Sales

• Customer service

• CRM software

• Warehouse experience

• Stocking

• Warehouse distribution

• Telemarketing

• Personal Assistant Experience

• Packaging

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