Julie S. Tucker

**** ********* ***** ****

KING,NC 27021

phone: 1-910-***-****

Email: ad1jfz@r.postjobfree.com

Position: Customer service representative

I am available asap flexible on any schedule and payscale seeking to work fulltime preferably but willing to start at part time as well College: Winston -Salem State University, Winston-Salem, NC Bachelor of Science earned

Graduation Date: May 10, 1997

South Stokes High School, Walnut Cove, NC High School Diploma (College prep courses graduation date:june 1992

Work Experience:

June/95-January/97, employed by Sara Lee Direct as order entry /customer service representative. Responsibilities and Duties included placing catalogue sale orders in computer system, customer service, new product training, filing and sorting mail and providing customer with merchandise information. May/97 -November/97, employed by James A. Johnson Nursing Center of High Point, NC as an activity assistant. Responsibilities and Duties included planning and implementing programs, leading recreational activity groups, expressive therapy, writing progress notes and performing one-on-one groups with isolated patients. November/97-January /98, employed by High Point Behavioral Health as a recreational therapist on a psychiatric unit as well as chemical dependency. Responsibilities and Duties included attending treatment team and developing treatment plans for patients. Implementation of groups included expressive therapy, leisure education, and recreational activities.

May/98-Feb/99, employed by Novant Health Triad Region/Forsyth Medical Center as an insurance/follow up clerk IV . Responsibilities and duties included filing commercial claims,dx coding using cpt and icd-9 codes, follow up to insurance companies for claim status, updating patient insurance information, contacting patients for insurance verification, training of new hirees in follow up clerk positions, processing mail daily, working patient and insurance account lists by following up on large balance accounts. March/99-April 2000, employed by Qualchoice of NC Insurance Company as a customer service representative. Responsibilities and duties include handling calls from outside consumers including enrollees,providers,and employers carrying Qualchoice insurance, adjusting incorrectly paid claims, checking check statuses on accounts, assisting enrollees in making any necessary changes to their policies, following up on account statuses, processing incoming mail daily, and any general troubleshooting of consumer complaints.

April/2000-January/2002,employed by EMS Management and Consultants as an account Manager/Billing Representative/customer service rep. Responsibilities and Duties include micromanaging accounts for over 15 Rescue squads, scanning ems reports,indexing,handling calls from outside consumers including providers,ems squads patients,billing for ems providers,filing insurance,coding dx of ambulance services, correcting denials, working pending bill reports of outstanding account balances, processing of mail,insurance verification and training of new billing clerks. October/2003-March /2004-Employed with PPD thru Kelly Services as a contract temp working in Data Management. Responsibilities and Duties include QC review, data analysis,updates,CDA Review,data comparison, data entry and any other related functions.Contract ended March 2004.

July/2004-Nov/2005-Employed with Brunswick community Hospital as a Coder I presently coding all inpatient,outpatient,anesthesia Surgeries and emergency room charts,working final bill daily,abstracting and rebills.Seeking to work closer to or in Wilmington,NC where I reside.

Nov/2005-march/2012-Employed with New Hanover Regional Hospital as a Coding Specialist I-performing inpatient,outpatient,ED,surgery,radiology coding functions.

***Left position to care full time for elderly ill immediate family member out of town transplant patient, last several years .relocated to hometown and now resolved and seeking active employment again currently n

07/01/2021 current BCBS anthem customer care representative for Medicare 0602/02 revco medicare supplement plans remote contract customer service support ended 10/22

05/21/23- lifebrite community hospital clinic coder billing specialist current position ended company outsourced jobs

09/01/23-11/10/23-Cigna Healthcare-Customer service advocate contract remote ended. Computer Skills:

Experience with,MEDITECH,3M CODEFINDER, LYNX,

EPIC,3M,groupwise,outlook,windows 95-98, win8,win10,Medipac software systems, Novalis, Lotus Notes, Internet Explorer,Chrome,Windows 2000 windows xp,win 7 and win8,,Medifax, Microsoft Word and Excel.Quickbooks,Performed Dictation and Medical Transcription online.Meditech systems.strong data entry skills 70 wpm,various customer service software programs as well.

*References include:

Wendy Robertson-novant -pfs billing- 336-***-**** remotebased from home Greg dunkelberger- physician assistant-mountainview medical novant-336-***-****

Rachel Carico-loan agent-allegacy federal credit union-336-***-**** Tammy Baker-Account Manager-EMS Management uand Consultants-766-4448 EXT108

Kathy Gaydos-Billing Manager at EMS-336-***-**** ext 101 Todd Butts-Former Finance Manager of Forsyth Medical Center-336- 978-7663 Philip Averitt-EMS VP-336-***-**** ext.101

Debbie Green-Coding Supervisor-Brunswick Hospital-910-***-**** Beth Hall-Patient financial services-Novant Forsyth medical Center-336-***-****

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