Yolanda Burton Accounting Specialist

ad1jez@r.postjobfree.com LinkedIn.com/in/Yolanda-burton-23419738 832-***-**** Houston, TX 77058

Adaptive, articulate professional with accounting experience within highly competitive markets. Analytical professional skilled in successfully navigating corporations large and small through periods of accelerated growth. Collaborative communicator continually focused on building relationships and supporting synergy across business lines to drive positive change, client satisfaction rates that enhance profitability. Focused on identifying a healthcare facility as a Customer Support Specialist applying my Master of Science in Health Administration.

Areas of Expertise include:

Financial Account Management

Budgeting & Forecasting

Purchase Orders

Client & Supplier Engagement

Relationship Building

Project Management

Accounts Payable / Receivables

Collections of Legacy Accounts

Problem Resolution

Experience & Notable Contributions

CORCYM INC• Remote Houston, TX • 2021 – Present

Corcym Inc is a global medical device company focused on the structural development heart area. Corcym acquired LivaNova Heart Valve Division, August 2021. Duties transition to a new organization.

CUSTOMER ACCOUNTS SPECIALIST

Provide services and products information, resolutions and pertinent details to internal/external customers. Timely and accurate entries of purchase orders received from Vendors and Executive Representatives. Ensure all materials are obtained from approved suppliers and meet existing quality/performance standards. Track the status of requisition, contracts and orders. Maintain customer records by modifying information in SAP. Assist with Customer Account Statements and invoicing issues. Execute local terms and conditions of facility Pricing Agreement. Assist in month-end duties.

LIVANOVA Houston, TX • 2016 – 2021

LivaNova is a global medical technology and services company built on nearly five decades of experience and a relentless commitment to improve the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals and healthcare systems.

HEALTHCARE CUSTOMER SUPPORT SPECIALIST

Provide services or product information, resolutions and pertinent details to customers. Process sale orders received from Vendor’s and Sales Rep. Maintain customer records by updating account information. Resolves product or service problems by clarifying the customer's objection; determining the cause of the problem; selecting and clarifying the best solution to solve the problem; expediting correction or adjustment; following up with a resolution. Maintain financial accounts by processing customer adjustments. Prepare product or service reports by collecting and analyzing customer information. Facilitate the returned goods and credit processes related to customer products return. Coordinate inventory movement in the field including trunk stock, consignment and programming inventory to ensure case coverage. Contribute to team effort by accomplishing related results as needed.

MANHEIM Houston, TX 2012 - 2016

A full-service, leading auto auction company provider of vehicles for sale and online platform to connect wholesale vehicle buyers and sellers.

Posting & Procurement Specialist

Collaborate with Shop Managers in the Body, Mechanical, and Detail Shop units to develop work plan and prioritize purchasing activities for the unit. Manage the approval process of purchase orders and other supporting documentation delivery to suppliers. Monitor entire purchase order process and confirm final delivery dates. Review and verify goods and services invoices and finalize payments in accordance with accounting policies and procedures. Utilized batch payments methods and upload to Oracle System for check generation. Prepare and process electronic transfers and payments. Research and resolve supplier payment inquiries. Regularly update and monitor the company’s procedure manual of accounting tasks. Participate in monthly closing process and review inventory controls.

Key Accomplishments:

Tracked and managed goods and services including estimation of goods reducing potential errors.

Avoided a write-off of $25k engaging with suppliers through the collection process.

EXTENDICARE HEALTH SERVICES, INC. Milwaukee, WI 2003 - 2011

A healthcare long-term facilities provider with 277 locations in North America and Canada employing 37,600.

Senior Accounting Analyst / Billing specialist

Oversaw the monthly close accounting process and reviewed financial results of Veteran’s accounts. Billed monthly claims of services rendered to VA Medical Centers and pursued outstanding collections. Engaged with Accountants to insure that payer allowable costs were incorporated into the final agreed authorization contracts. Pursued priority patient’s accounts for both accuracy of compensation and payment resolution. Researched and resolved inaccuracy claims engaging with insurance carriers and specific facilities to secure favorable outcomes. Delivered exceptional customer service support company- and facilities-wide. Prepared and ran aging reports for healthcare providers. Researched and identified accounting trends and variances to deliver exceptional accounting support to the Director of Accounts Receivables.

Key Accomplishments:

Successfully recouped $250K from 1997 that were owed to facilities in Veteran’s outstanding payments.

Received the Compassion and Responsibility ribbon for outstanding customer service across the organization.

Experience & Notable Contributions

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US BANK Milwaukee, WI 1997 - 2003

A financial services company ranking as the 5th largest commercial bank in the U.S. operating 3,133 offices.

Customer Specialist III

Reviewed and reconciled client’s accounts against general ledgers making the appropriate adjustments. Maintained weekly quotas (20 calls per day) and applied exceptional organizational skills in the management of daily workload. Supported overall staff and answered inbound calls.

Key Accomplishments:

Processed 300K calls from customer’s personal accounts to large business accounts.

Education & Training

Master of Science in Health Administration

UNIVERSITY OF PHOENIX 2010

Bachelor of Science in Management & Communications

CONCORDIA UNIVERSITY 2007

Expert Proficiency, SAP, Microsoft Suite, Salesforce, AS400, Artiva, Oracle Financial, & Access Software

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