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Detail-oriented professional with a dedicated interest in remote Customer Service Data Entry Clerical roles. Proven track record of accurate and efficient data entry, skilled in identifying discrepancies. Committed to ensuring smooth operations for exceptional customer experiences through precise and timely data entry. Proficient in diverse software tools, adept at preserving data integrity and collaborating seamlessly across teams. Thrives independently, equipped with strong communication skills to excel in remote work settings. Professional Experience

ad1jd1@r.postjobfree.com +1-323-***-**** Riverside, CA 92505 Natasha Wallace

Remote Customer Service Clerk

Tagged TikTok videos for better categorization and discoverability. Removed content violating guidelines for platform safety. Worked with the team to ensure consistent content quality. Shared feedback to enhance content policies and user experience. TELUS International – Las Vegas, NV TikTok Moderator Oct 2021 – Apr 2022 Managed shelter intake process, ensuring smooth admission for individuals in need. Maintained accurate records of bed counts and availability for efficient resource allocation. Monitored and managed food inventory to support the organization's services. Handled a high volume of incoming calls, providing timely and helpful information. Played a role in improving clients' lives by assisting in their transition to better circumstances. Los Angeles Community Outreach – Los Angeles, CA Secretary Nov 2019 – June 2021 Handled inbound calls, assisting customers with billing inquiries and promotional deals. Provided technical support to customers, troubleshooting issues with services. Processed credit card payments and ensured secure transactions. AT&T DIRECTV – Los Angeles, CA Customer Service Representative June 2016 – Mar 2021 Scanned, sorted, and organized mail for efficient processing and delivery by carriers. Dispatched mail to appropriate routes and destinations, ensuring timely distribution. Contributed to the streamlined processing of mail to enhance postal operations. United States Postal Service – Los Angeles, CA PSE Mail Processing Clerk Nov 2014 – May 2016 Assisted members with benefit inquiries, including copays, deductibles, eligibility, and authorizations. Addressed pharmacy questions, explaining refill schedules and medication denial reasons. Provided comprehensive benefit information and resolved additional member queries. Stewarts Independent Living Service – Los Angeles, CA Customer Service Representative Mar 2013 – Nov 2014 Assisted patients through inbound calls courteously and professionally. Scheduled appointments, optimizing time slots and resources. Managed appointment cancellations and scheduling adjustments efficiently. Verified patient insurance details for accuracy and completeness. Initiated third-party calls to verification teams and pharmacies for smooth processes. Acuity Eye Group – Pasadena, CA Call Center Representative July 2022 – Nov 2022 Entered application data accurately into the system for efficient record-keeping. Managed work orders, ensuring timely assignment and completion of tasks. Conducted apartment viewings, assisting potential tenants in exploring available options. Los Angeles Housing Authority – Los Angeles, CA Customer Service Representative Oct 2012 – Jan 2013 Reviewed applications and determined eligibility for the Covid impact program. Approved or denied applications based on program criteria. Authorized payments for approved rent relief applicants. Provided customer support, addressing inquiries and resolving issues for applicants. California Rent Relief – California, USA Case Manager May 2023 – Oct 2023 Professional Experience

Tagged TikTok videos for better categorization and discoverability. Removed content violating guidelines for platform safety. Worked with the team to ensure consistent content quality. Shared feedback to enhance content policies and user experience. TELUS International – Las Vegas, NV TikTok Moderator Oct 2021 – Apr 2022 Managed filing tasks for systematic document organization. Assisted in copying and reproducing essential materials as needed. Handled phone inquiries, providing information and support to callers. DPSS – Los Angeles, CA Intermediate Typist Clerk Dec 1999 – June 2010 Processed and managed collect calls, ensuring accurate billing and records. Handled billing for third-party calls to maintain financial accuracy. Coordinated service orders for payphones, ensuring their proper functioning. Global Tel*Link – Cypress, CA Operator/Dispatcher Sep 2004 – May 2009 Managed filing and copying, ensuring organized and accessible records. Scheduled court dates and appointments for efficient probation processes. Answered phones, addressing inquiries, and performed diverse office tasks. Downey Probation – Downey, CA Office Clerk Oct 1996 – Oct 1999 Conducted and processed intakes, ensuring accurate and comprehensive record-keeping. Performed typing and general office duties to support administrative operations. Arranged and coordinated home visits to facilitate the necessary processes. Los Padrinos Juvenile Hall – Downey, CA Office Clerk Apr 1995 – Oct 1996 Accurately encoded and processed barcodes for effective tracking and sorting. Prepared mail items for shipping and handling with proper packaging and labeling. Contributed to the streamlined processing of mail to enhance logistical operations. DHL Global Mail – Carson, CA Encoder Jan 2012 – Mar 2012 Core Competencies

Proven ability to accurately manage data, minimize errors, and uphold information integrity. Track record of meticulous attention to detail in data input and review, ensuring completeness and accuracy. Effective time management, meeting data entry deadlines while handling multiple tasks with high productivity. Strong organizational skills to efficiently categorize, sort, and manage large data volumes for easy retrieval and integrity.

Committed to exceptional customer service, promptly addressing inquiries for heightened satisfaction. Skilled in written and verbal communication, fostering clear interactions with customers and remote teams. Adaptable to changing work processes, software, and customer needs, ensuring smooth transitions. Technical Skills

10 Key Data Entry (10+ years)

Technical Support

Personal Assistant

Clerical Experience (10+ years)

Typing (10+ years)

Administrative Experience (10+ years)

Caregiving

Office Management

Data Analysis

Database Management

Spreadsheet Software

Document Management

CRM Software

Email Management

Communication Tools

Licenses & Certifications

Driver's License

CDL

References

References will be provided upon request.

Contacted clients regarding overdue accounts and delinquent payments. Communicated with clients through various channels such as email, fax, and phone. Validated accounts, resolved disputes, and made decisions to facilitate payment resolution. University Imaging – Burbank, CA Lien Collector Apr 2012 – Jan 2013