Doug Allen

Atlanta Metropolitan Area

ad1jcb@r.postjobfree.com 404-***-****

linkedin.com/in/dgallen

Summary

Customer Engagement and Success, Product and Services Delivery, Solutions Integrations Passionate about client experience and customer success Program Management in Consulting, Professional Services, Implementations, Financial Services, Sales, FinTech, and Transaction Processing

Director of Implementations, Program Management, Team Lead, Project Management Team leadership skills, proven track record of securing and growing client engagements, delivering on time and within budget, all with extreme client satisfaction Leads multiple simultaneous projects and oversees direct and matrix global teams to ensure that expectations are met and exceeded

A wide degree of creativity and latitude is used to analyze existing process and methodologies. Assess, improve and streamline processes.

Specialties: Highly skilled at the development of business opportunities made possible through the combination of deep industry knowledge, extensive relationship building skills and a solutions-based, consultative approach. I am able to understand the complex needs of the business, translate priorities into projects and orchestrate the successful execution of the program to the specified timelines on a consistent basis. Experience

Senior Director, Delivery and Integration

Fiserv

Oct 2018 - Present (4 years 2 months +)

Shepherding financial institutions as they upgrade, integrate and transform their banking, payments and crypto systems, utilizing the most efficient and cutting-edge technologies in the marketplace Director, Partner Integrations

Worldpay

Jun 2017 - Aug 2018 (1 year 3 months)

Connects-the-dots between between Sales, IT, Product and Delivery teams Collaborates with Sales leadership to provide value through technology solutions Doug Allen - page 1

Responsible for delivering EMV, Quick Chip, Contactless, Gift Cards, ATM and cloud-based payment processing technologies to a portfolio of payment partners and merchants. Actively ensure partner satisfaction, growth and retention. Director, Professional Services Delivery

PMG.net

Sep 2015 - May 2017 (1 year 9 months)

Service Delivery Manager, responsible for managing customer projects from inception to delivery. Driving implementations of cloud-based services including on-boarding and server provisioning, identity management, vendor access, hardware requests and application access. Drive customer acceptance and adoption for AWS SaaS-based, API driven, low-code platform through implementation of business process management solutions at Fortune 100 companies. PMG provides business process automation via best-of-breed business process management technology, including workflow design, execution, integration and business activity monitoring. Our platform has API plug-ins for almost 100 of the well-known vendors including ServiceNow, Remedy and Flexera.

Customers: Roche, Honeywell, Ceva Logistics, Coca-Cola, Mondelez Senior Program Manager, Mobile Banking App Implementations Fiserv

Jan 2013 - Sep 2015 (2 years 9 months)

Enabling banks and credit unions with iPad, iPhone, and Android mobile banking and mobile payments apps, including mobile check deposit, bill pay, and person-to-person social payments. Mobile Banking, Mobile Payments, and P2P Payments Implementations Fiserv

Mar 2011 - Dec 2012 (1 year 10 months)

Succesfully implemented iPad, iPhone, Android, and Blackberry mobile banking and mobile payments apps, including mobile check deposit, bill pay, person-to-person payments, and social payments at the 7th largest US bank.

Product (Gift Card) Implementations Program Manager InComm Payments

Apr 2007 - Mar 2011 (4 years)

• Provides project leadership and technical direction for assigned staff.

• Identifies tasks, makes work assignments, and establishes deadlines.

• Coordinates the development, certification, testing and implementation activities for each project.

• Monitors status against plan.

• Evaluates and provides performance evaluation feedback to management.

• Identifies resources required to complete the implementation and coordinating with internal and external suppliers for those resources

Doug Allen - page 2

• Manages the relationship with the customer, including frequent interaction with customer executive team.

• Identifies critical path items and key dependencies

• Identifies to senior management and other stakeholders when tasks fall behind schedule

• Exercises sound business judgment in decision making in order to ensure on-time implementations

• Ensures successful project implementations.

Program / Senior Project Manager

AT&T

Feb 2005 - Mar 2007 (2 years 2 months)

Utilize SDLC to assess data integrity and logical financial consistency for multi-million dollar programs within BellSouth Technology Group.

Utilized various project management tools (e.g. Project, Power Point, Visio, and Excel) and PMBOK methodologies to ensure data was correctly aggregated from a multitude of complex financial systems. Ensured updates were integrated from a variety of complex financial systems. Managed budgets for software and web development projects and general funds ensuring the data was adequate and accurate.

Interfaced with application/systems managers to ensure testing requirements were developed and scheduled and that all project testing efforts were scheduled and kept on track. Communicated at all levels of the organization to effectively lead a matrixed team of individuals responsible for managing multi-million dollar programs as well as general operating budgets. Organized, monitored and tracked contract management activities between BellSouth and Accenture. Coordinated and managed multiple external vendors and application providers such as Siebel CRM, EDS, and IBM.

Extracted and utilized data from various BellSouth systems (e.g. Clarity and TBRD) to produce project financials to support multiple organizations.

Software Implementation Project Manager

Brickstream

Jan 2004 - Jan 2005 (1 year 1 month)

Responsible for the full life cycle of development and implementation of Marketing/CRM software for the Banking, Retail, and CPG industries

Managing multiple software and web development projects ranging from 3 to 11 simultaneous sites Reviewed sales opportunities, including addressing specific RFP questions Organized project kick-off meeting describing pre-task activities and discussions that were held between team members and management.

Maintained timely communication of progress and status with each of the projects within the scope of the project, insuring both timely completion and high level of customer satisfaction. Wrote and maintained all Change Orders.

Coordinated, scheduled and tracked milestones in order to meet the project goals / milestones and in helping to ensure their timely completion with quality deliverables. Wrote and updated status reports, established client invoicing, and project plans / time lines. Senior Project Manager

Computer jobs

Jun 2003 - Jan 2004 (8 months)

Responsible for the RFP for financial applications software for international telecommunications. Doug Allen - page 3

Managed a $5 million project that started with Process definition and progressed through authoring an RFP

6 month period included management of external vendors, internal teams, and management ranging Implementation Project Manager

Jan 2001 - Jan 2002 (1 year 1 month)

Professional services engagement manager responsible for the full life cycle of banking applications software/ web development, including on site customer implementations at large financial institutions in the US and UK.

Managed a $10 million project from Sales/RFP/Requirements definition through a successful on-site

(UK) Implementation

18 month period included management of external vendors and internal team ranging in size from 5 to 35 people

Project was a successful business endeavor with project duties on time and under budget. Profit margins and the rate of return for both the client and the "company/project" were better than expectations

Maintained timely communication of progress and status with each of the projects within the scope of the project, insuring both timely completion and high level of customer satisfaction. Developed and implemented strategy to ensure the project satisfied the needs for which it was undertaken.

Internet Start-Up Project Manager

Nivis, LLC

Jan 2000 - Jan 2001 (1 year 1 month)

Internet Project Manager and Business Analyst for an internet start-up company. Managed multiple simultaneous projects, coordinated all efforts between the Client, the Technical Architect, Creative Content Architect, Systems Architect and the Quality Assurance team. Specific projects ranged from $50,000 up to $1.5 million. Worked with the sales team to identifying the scope of work for a new project through detailed investigation and effort analysis

Organized project kick-off meeting describing pre-task activities and discussions that were held between sub-contractor, team members, and management. Facilitated the project team(s) and mentor team members fostering a positive team spirit. Managed subcontractors on projects to ensure a seamless approach to performing the work and providing excellent client service.

Participated in JAD sessions, controlling scope, time line, and budget while capturing business rules and requirements.

Subsequently, wrote and maintained all Change Orders. Coordinated, scheduled and tracked milestones in order to meet the project goals / milestones and in helping to ensure their timely completion with quality deliverables. Wrote and updated status reports, established client invoicing, and project plans / time lines. Business Manager

Mohawk Industries

Jan 1997 - Jan 2000 (3 years 1 month)

Business manager and financial analyst using the latest technology available, including the internet, various desktop operating systems, legacy systems, mobile electronics, and presentation devices. Doug Allen - page 4

Clients were customers, suppliers, vendors, and internal personnel ranging from the CEO to account managers to administrators.

E-Business projects developed web-based applications for customers, sales people, and management. Web Site Development projects created and developed one mother site with ten various brand web sites and an e-commerce initiative encompassing the entire business model. The projects entailed managing an internal team, external vendors, and financial/budgetary responsibilities. Sales Force Automation/Customer Relationship Management project designed and implemented customized external software for contact management, new account activation, claim forms, pricing, and product information with direct link to legacy system. Tied this software together with the series of web sites so the sales force was able to access mainframe information, expense reports, and sales leads.

Financial responsibilities for monthly monitoring of Profit and Loss statement, Marketing and Sales, Advertising and Sample reports. Weekly reconciliation of running-line and second quality inventory. Monthly projects include Implementations, Executive Summary and Selling Group/GSA sales analysis. Associate Consultant

WTW

Jan 1993 - Jan 1997 (4 years 1 month)

Main theme of position was client projects based on financial analysis of institutional investment portfolios.

Managed a team consisting of financial analysts, report assistants, and a delivery team. Generated performance reports for various business clients which included quarterly client presentations

Contributed to investment manager searches for specific client presentations and requests Developed a strong technical knowledge of investment arena from a third-party view Education

Wofford College

Bachelor of Arts, Finance

1989 - 1993

Skills

Relationship Management • Program Management • Leadership • Vendor Management • Account Management • Business Process • Banking • Credit Cards • Payments • Mobile Payments Doug Allen - page 5

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