Customer Service Front End

CHRISTINE MOVAGHARNIA

*** **** ***** ****** ********, GA 30068

404-***-**** ***************@*****.***

EXPERIENCE

ULTIMATE SOFTWARE 2018 –2023

CORE SPECIALIST

Collaborated with staff in the development of various initiatives designed to assist in meeting customer service goals

Increased sales performance by presenting management strategies and business solutions.

Consulted large enterprise clients with people and process including workflow and operating procedures.

Liaise with internal partners for effective solution outcomes for the client.

Strategic use of competitive knowledge and intelligence.

Ability to learn technology through instruction and self-training.

Consistently mentioned in high regard by both customers and fellow staff members

COSTCO 2016 –2018

ASSOCIATE AND FRONT END SUPERVISOR

Balanced customer service with reliably completing varied store upkeep tasks.

Operated Point of Sale systems accurately and efficiently.

Collaborated with staff in the development of various initiatives designed to assist in meeting customer service goals

Exceeded sales quotas on membership sales by consistently using effective up-keeping skills.

Provided training, advice, and feedback to new employees, as well as trained them on POS system and key sales tactics.

Assisted management in administrative duties, such as scheduling employees, writing supply orders, and tracking employee errors.

Scheduled and led weekly store meetings for all front-end employees.

Consistently mentioned in high regard by both customers and fellow staff members

GNC 2013 –2016

TEAM MEMBER AND ASSISTANT MANAGER

Supported General Manager in managing operations and ensured smooth service by completing team member responsibilities.

Led other team members via motivation, delegation, and instruction.

Handled customers promptly, accurately, and according to exacting standards.

Interviewed, hired, and trained new team members.

Center for cosmetic surgery 2008 – 2013

INTERN AND SECRETARY

Greeted and welcomed guests, providing them with a positive first impression of the organization.

Maintained security and telecommunications systems.

Documented and communicated various actions, irregularities, and continuing needs.

Provided administrative and clerical support.

Answered the telephone; taking and relaying messages; providing information to callers.

Managed digital and hard-copy filing systems as well as ordered equipment needed for the office.

EDUCATION

KENNESAW STATE UNIVERSITY GRADUATED MAY 2020

BACHELOR OF PSYCHOLOGY – FOCUS IN BEHAVIORAL PHYSCHOLOGY AND BIOLOGY

Graduated college while on Dean’s List with a GPA of 3.50

SKILLS

Fluent in EPIC computer system

Skilled in data entry

Dedicated collaborator and team player

Able to make decisions quickly based on parameters of given situation

Innovative thinker

Meticulous attention to detail

Extremely customer oriented

Very loyal to my employer and company

Adaptive and quick learner

Great listener and people person

Strong interpersonal skills

Will make sure my employers, and employees feel respected and heard

ADDITIONAL INFORMATION

Volunteered and learned how to preform EKGs, blood alcohol tests, and urine drug screens during my time at Cobb Hospital

Fluently speak two languages — English and Farsi

Always offer innovative ideas and suggestions to help improve numbers, customer feedback, and service

Very enthusiastic about learning and being able to help in any capacity

Contact this candidate