Zainab Jamali

** ********* **.

East Windsor, New Jersey 08520

Cell #: 609-***-****

ad1jc2@r.postjobfree.com

November 9, 2023

Re: Customer Service Representative

I am writing to express my interest in joining your company. In reviewing the job description, I am confident that I can be an asset in the task of working with customers and resolving product issues.

I bring many years and variety of experience that allows me to have transferable skills that can be applied to a role within your organization. For example, at All State, I had to handle many clients that were calling from an accident scene in a calm, caring and understanding manner. I worked with them to understand what had happened and offered guidance that allowed them to resolve their crisis and move ahead quickly.

My teaching experience, complements customer service work. The difference is that my customers were the children I taught and who better to teach about customer service than the young of our countries. I learnt to listen well, be clear in my communication and work with the child towards a common goal. This again, would be a great transferable skill to the customer service world.

Lastly, I am interested in customer service because it is aligned to my own personal values around helping others. I believe my strong communication skills, coupled with my flexible and adaptable nature would be great assets for your company.

I look forward to hearing from you to arrange a time for an interview.

Sincerely,

signed

Zainab Jamali.

Zainab Jamali

43 Hawthorne Ln.

East Windsor, New Jersey 08520

Cell #: 609-***-****

ad1jc2@r.postjobfree.com

OBJECTIVE: Leverage my customer-centric approaches that result in effective problem resolution, excellent service delivery and the highest quality and degree of customer satisfaction.

EDUCATION

- B.A., (Honors) French and Psychology – York University – June 2001

- B. ED – University of Ottawa – January 2004

- MBA – Aspen Online University – October 2008 to January 2012

- Certificate: Customer Focused Quality, Factor SQL, Did training for NJ State Based Exchange SBE with Panviva, Connection Point or Support Point and GCNJ

- Advanced Microsoft Office Skills

-French Bilingual

WORK EXPERIENCE

Source 4 Teachers September 2017 – Present

Substitute Teacher

●Demonstrated adaptability in stepping in for teachers on last minute or planned leaves with minimal disruption to the learning patterns of each classroom.

●Able to manage variety of assignments from elementary to middle school.

●Able to quickly adjust and develop lesson plans to proactively fill gaps and ensure that the students have an effective learning class.

West Windsor Tutoring Club September 2008 – Feb 2012

Part-time Tutor

●Passion for tutoring students of all ages to address specific and custom learning needs of all ages reading, writing, mathematics, and SAT.

●Build custom plans ensured that students showed improvements in a specified time.

●Effectively communicate with all learning partners involved in the learning improvement journey of each student.

Coface North America January 2010 – Sept 2010

Senior Factoring Associate

●Strong attention to detail in managing multiple data entry for Factor SQL for multiple company accounts.

●Managed and verified payment details from debtors for internal accounting process.

●Sound ability to work with debtors to resolve any discrepancies quickly and efficiently.

●Addressed issues in a timely and systematic manner.

●Team player with an action-oriented approach to team related activities.

Jamali – Page 2

CP Language Institute July – August 2008

Freelance Interpreter

●Offered clear and effective communications in English and French between Health care professionals and patients in upstate New York hospitals.

●Translated short documents effectively from English to French.

●Became the ‘go-to’ for French language support.

York Region District School Board Sept 2004 – June 2008

French Immersion Teacher- Canada

●Passion for French and teaching students French, Maths and Sciences.

●Developed unique and interactive teaching plans for each day in accordance government guidelines.

●Ensured that timely records and files were maintained for students especially those on special learning plans and supports.

ACNielsen Company Canada Sept 2002 – August 2004

Bilingual Help Desk Representative

●Managed several phone lines and effectively addressed inquiries, complaints, and redirected calls to the right departments.

●Collaborated with other employees on scanner points projects for outstanding achievements and for customers to get their rewards on time.

●Attended several in-house learning opportunities to develop exemplary customer service strategies.

Allstate Insurance Company of Canada July 2001 – Sept 2002

Bilingual Loss Report Co-ordinator

●Responded to clients’ inquiries about auto, property and casualty claims in English and French

●Set up claims from callers who were involved in accidents, third party reports, and police reports.

●Effectively handled a number of telephone inquiries and offered guidance, direction and timely support.

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