ROBERT H. RENTERIA, JR.

OBJECTIVE

A position with an innovative and fast paced company where my Extensive Insurance experience, Marketing Management, Business Development and Advertising knowledge and experience will be embraced in order to:

Expand product image, brand awareness, public education and revenues

Determine market demand, conceptualize sales ideas, identify consumer market and develop marking strategies to maximize profitability

Provide proven Management and leadership skills thru problem solving, optimizing organization effectiveness and proper use of Best Practices

Develop a mature and successful team and strategy that wins client and employee trust, enhancing customer and employee satisfaction

EDUCATION

Baylor University Graduated 1990 Waco, Texas

B.A., Communications

Member of Sigma Phi Epsilon

Service Chairman – Sigma Phi Epsilon

Hosted Baylor Sports Talk Show Radio Program KWBU 1988-1990

Founding Member of Baylor’s Men’s Lacrosse Team. Defender and Midfield positions.

EXPERIENCE

9/2000–4/2021 Excalibur Restoration Services Farmers Branch, Texas

President/Owner IICRC certified firm

Developed $1.8M book of business in initial 7 months with a 20k sf warehouse

Onsite Ozone Chamber 30x30, Ultrasonic cleaning, and refinishing of furniture on site

Closed 90% sales contracts, B2B and individuals.

Managed all budgets, marketing and projects and Fleet of 17 automobiles.

Managed 67 employees and 5 Project managers, 11 Construction Supervisors

Implemented website and marketing plan to expedite profitability.

Established/Negotiated contractual relationship with major insurance companies.

Built a book of business in excess of 21M in Mitigation and Restoration Services.

12/1996–9/2000 Allstate Insurance Company Irving, Texas

Unit Claims Manager

Began as Large Loss Lead Adjuster for Total Loss Fires and Large Water losses.

Promoted to Manager of Large Loss Unit in 6 months, Managing most experienced adjusters in North Texas

Managed 14 Large Loss Adjusters, 3 Contents Large Loss with $450,000 in authority. Most below MCM.

Managed 72 Contractors for North Texas Region (Mitigation and Repair).

Implemented contractor guidelines for PTC program for use of contractors in claims referral program.

Authored “Best Practices” (much of what is still in today’s manual) manual for adjusters and contractors.

Managed conflict resolution with customers or managed attorney cases within property damages.

Managed contractor customer service quality, hiring and termination. Held monthly and quarterly meeting with contractors regarding work product. Each contractor was graded for quality control and customer service.

Maintained high goals for subrogation, severities, and contractor performance.

INTERESTS

Fishing, Hunting, Reading, Travel and Scuba Diving and Real Estate

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